AROOJ ZAFAR
BOLTON
Summary
Hardworking and reliable retail assistant with a strong background in operating cash registers, stocking merchandise, and keeping areas clean and neat. Highly organised, proactive and punctual with a team orientated mentality. Always responded well to challenges and currently looking for a position, where my skills will be maximized, with opportunities for personal and professional growth.
Overview
11
11
years of professional experience
Work history
E-Commerce assistant
Shoptok MCR Ltd
Bury
2025.10 - 2025.12
- Used social media platforms to engage customers and raise brand awareness daily.
- Managed returns and refunds, maintaining high customer satisfaction levels consistently.
- Handled daily e-commerce operations tasks to keep business running smoothly.
- Managed online product listings to improve brand visibility across channels.
- Coordinated with suppliers regularly to support timely product deliveries.
- Assisted e-commerce strategy development to support significant company growth.
- Assisted customers with online purchases to improve the shopping experience.
- Created product descriptions that increased sales conversion rates effectively.
Teaching assistant (Shadowing Placement)
Edstart School
Bolton
2025.02 - 2025.02
- Supported teachers in classroom delivery and day-to-day activities with pupils.
- Helped pupils stay focused during literacy, numeracy, and group tasks.
- Provided one-to-one and small-group reading and writing support for extra help.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
Salon Assistant (Work Experience)
Milli Beauty Salon
Bolton
2023.01 - 2023.05
- Managed all customer enquiries via phone, email, website and social media.
- Assisted Beauty Therapists with hand, nail and foot treatments.
- Greeted customers with a friendly, warm and welcoming approach to assure customer satisfaction.
- Processed all customer payments and balanced till at the end of shift.
- Carried out treatments and client correspondence in line with salon best practices.
- Maintained hygienic and organised treatment rooms, cleaning between guests.
- Sold salon retail products, promoting trending and featured items to increase sales.
- Disinfected equipment and readied treatment areas, replacing used towels and consumables with fresh products.
- Assisted team with range of ad-hoc tasks to promote smooth running of salon.
- Researched make-up trends to learn about new products, trends and techniques by using YouTube, beauty blogs and magazines.
Travel Consultant
Falcon Express Travel Services
Longsight, Greater Manchester
2019.05 - 2019.08
- Developed travel itineraries for clients based on budgets and client needs.
- Organized all holiday matters from beginning to end, including booking tickets and accommodation and securing rental transportation.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
- Provided clients with all information needed to enhance the holiday experience, including maps, tourist guides, and location leaflets.
- Created shop banners, leaflets, and tourist guides to promote services.
- Promoted use of travel insurance to protect travellers during trips.
Sales Assistant
McColl's Retail Group
Bury, Greater Manchester
2017.07 - 2018.08
- Opened new merchandise boxes and stocked sales floor racks and shelves with the latest items.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Promoted special offers and loyalty programs with upselling skills.
- Maintained excellent visual merchandising standards by routinely cleaning and organizing window and Point of Sale (POS) displays.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Spoke to customers in multiple languages to resolve problems and answer questions.
Online Retailer
Ebay RahimSapphire Limited (Family Business)
Bury, Greater Manchester
2015.08 - 2017.12
- Communicated with customers to answer their questions, solve their disputes and provide further details regarding an item or payments.
- Created professional listings by using professional templates to derive traffic and increase sales.
- Shooting and editing pictures by using multiple software.
- Managed inventory by creating spreadsheets of thousands of different items.
- Packed customers' items to ensure they are delivered safely.
- Used OBA to make sure each item has a pre-paid postage.
- Revised the listings to ensure the prices are competitive.
- Daily tracked and uploaded the tracking details on individual orders.
- Highlighted special promotions to customers.
- Handled customers complaints in a professional and diplomatic way.
- Organising sales promotions, displays and events using sales promotions.
Customer Team Member
Co-op Food
Bury, Greater Manchester
2016.03 - 2017.06
- Processed customer payments, returns, refunds and exchanges on tills, providing receipts and change when required.
- Regularly merchandised stock and restocked shelves, ensuring great availability for shop's customers.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries, and complaints.
- Conducted tasks as instructed by managers, such as cleaning and shelf dressing, completing under tight deadlines and without assistance.
- Stayed up to date on product specifications such as store placement, availability, and price to efficiently answer customer queries.
- Proactively communicated the company's loyalty schemes throughout customer interactions to increase sign-ups and repeat purchases.
- Assisted customers in locating store items by taking them to the item's location and making recommendations on appropriate brands based on needs.
- Kept the store clean, tidy and safe through regular deep cleans, visual merchandising, sweeping and removing empty shelf packaging.
- Operated tills to accurately process cash and credit card transactions.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
Warehouse Operative
Hitchen Foods Limited
Wigan
2015.11 - 2016.03
- Understood warehouse product placement, enabling efficient picking and packing services.
- Carefully managed stock in temperature-controlled environments.
- Provided accurate stock reports to warehouse manager to allow for timely reordering.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
- Assisted team members with picking, packing, and processing tasks to increase overall warehouse efficiency.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
Sales Assistant
Manchester Superstore
Cheethamhill, Greater Manchester
2014.11 - 2015.07
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and Point of Sale (POS) displays.
- Served customers at sales counter.
- Managed the tills, and handled large amounts of cash transactions.
- Prepared orders to deliver an excellent presentation and quality standards.
- Created plans and communicated deadlines to complete projects on time.
- Maintained clean, safe working environments to eliminate accident risks.
- Packed purchased items properly to prevent damage to delicate products.
- Routinely added new and seasonal merchandise to check-out lane shelves in line with product placement recommendations.
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
- Tallied cash at end of shift, actioning and reporting discrepancies according to company policies.
- Informed customers of returns policy at checkout.
- Quickly scanned items, weighed fruit and vegetables and accurately coded special items.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
Award - Digital & IT Skills
Bolton
Bolton, BOLCertificate - Understanding Specific Learning Difficulties
Bolton
Bolton, BOLAward - Introduction to the Hair and Beauty Sector
Bolton College
Bolton, BOLBachelor of Science - Business and Management
University of Bolton
Bolton, BOLFoundation Degree - Business Management & Marketing
The Manchester College
ManchesterBeauty Therapy
Bolton Community College
Bolton, BOLHair and Media Makeup Studies
The Central Manchester College of Health & Beauty
ManchesterAward - Support Work Schools
Bolton
Bolton, BOLSkills
- Verbal communication skills
- Polite and helpful demeanor
- Quick learner
- Professional phone etiquette
- Strong work ethic
- Fluent in Urdu and English
- Problem analysis and solution generation
- Skill development and mastery
Timeline
E-Commerce assistant
Shoptok MCR Ltd
2025.10 - 2025.12
Teaching assistant (Shadowing Placement)
Edstart School
2025.02 - 2025.02
Salon Assistant (Work Experience)
Milli Beauty Salon
2023.01 - 2023.05
Travel Consultant
Falcon Express Travel Services
2019.05 - 2019.08
Sales Assistant
McColl's Retail Group
2017.07 - 2018.08
Customer Team Member
Co-op Food
2016.03 - 2017.06
Warehouse Operative
Hitchen Foods Limited
2015.11 - 2016.03
Online Retailer
Ebay RahimSapphire Limited (Family Business)
2015.08 - 2017.12
Sales Assistant
Manchester Superstore
2014.11 - 2015.07
Foundation Degree - Business Management & Marketing
The Manchester College
Bachelor of Science - Business and Management
University of Bolton
Award - Introduction to the Hair and Beauty Sector
Bolton College
Certificate - Understanding Specific Learning Difficulties
Bolton
Award - Digital & IT Skills
Bolton
Beauty Therapy
Bolton Community College
Hair and Media Makeup Studies
The Central Manchester College of Health & Beauty
Award - Support Work Schools
Bolton