Arooj Iftikhar
Summary
Dynamic operations leader with a proven track record at Tesco, enhancing customer satisfaction through effective team management and performance analysis. Skilled in training and mentoring staff, I implemented process improvements that boosted operational efficiency and reduced turnaround times. Adept at scheduling coordination and fostering a collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Bk Uk
11.2025 - Current
- Assisted in daily operations to ensure efficient workflow and adherence to company policies.
- Coordinated staff schedules to optimize resource allocation and maintain productivity levels.
- Implemented process improvements that enhanced operational efficiency and reduced turnaround times.
- Trained new employees on standard operating procedures and best practices for task execution.
- Collaborated with cross-functional teams to streamline communication and support project initiatives.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction with service delivery.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
Customer Service Manager
Tesco
08.2021 - Current
- Led customer service team to enhance service delivery and improve customer satisfaction ratings.
- Implemented feedback systems to capture customer insights and drive service improvements.
- Analyzed service metrics to identify trends and areas for operational enhancements.
- Managed escalated customer inquiries, ensuring timely resolution and maintaining brand reputation.
Shift Manager
Burger King
08.2016 - 2025
- Supervised team members during shifts to ensure efficient operations and high service standards.
- Trained new staff on procedures, safety protocols, and customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented operational improvements that enhanced workflow efficiency and reduced wait times.
- Collaborated with management to enforce compliance with health and safety regulations.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
Education
Accounting -
Manchester College
Skills
Training and mentoring
Employee supervision
Purchasing and planning
Scheduling coordination
Business development
Performance analysis
Cost analysis and savings
Technical aptitude
Team building
Operations management
Operational efficiency
Performance tracking
Certification
Child care level 2
Timeline
Assistant Manager of Operations
Bk Uk
11.2025 - Current
Customer Service Manager
Tesco
08.2021 - Current
Shift Manager
Burger King
08.2016 - 2025
Accounting -
Manchester College