Arooj Fatima
Manchester,MAN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service.
Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Advisor
Webhelp
04.2023 - Current
- Created customised solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
- Negotiated favorable contracts with suppliers, securing cost-effective deals that positively impacted company profits.
- Cultivated strong relationships with industry influencers, elevating brand reputation within the marketplace.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Streamlined the sales process to improve efficiency and reduce time spent on administrative tasks.
Care Coordinator
Human Support Group
04.2020 - 02.2023
- Enhanced patient care by developing and implementing comprehensive care plans.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
Bachelor of Science - Biomedical Sciences
Manchester Metropolitan University
Manchester06.2023
Skills
- Building rapport
- Cross-selling services
- Persuasion techniques
- Teamwork and Collaboration
- Problem-solving skill
- Negotiation
Timeline
Sales Advisor
Webhelp
04.2023 - Current
Care Coordinator
Human Support Group
04.2020 - 02.2023
Bachelor of Science - Biomedical Sciences
Manchester Metropolitan University
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