Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arooj Asif

Limerick

Summary

Experienced IT Support Specialist with experience in providing technical assistance and support for hardware, software and network issues. Adept at diagnosing and resolving technical problems, configuring and maintaining IT systems and ensuring optimal performance and security. Known for strong problem-solving skills, excellent communication abilities and customer focused approach to technical approach.

Overview

2
2
years of professional experience

Work History

Desktop Support Engineer

Johnson & Johnson
08.2024 - Current
  • Provide remote and desk side support to end users.
  • Troubleshoot PC related problems either via phone, remote tools or deskside support.
  • Install and configure new client hardware using global standards.
  • Day-to-Day managements of technical support department providing IT support to in excess of 1200 users daily.
  • Responsible for making purchase orders for IT equipment to keep stock levels high, to meet company requirements.
  • Provide Clients Support through series, via either phone, email or chat.
  • Responsible for the secure access to the Data Centers in client's sites.
  • Support printers, scanners and other peripherals.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.

Level 2 IT Support Engineer

Dell EMC
01.2023 - 02.2024
  • Diagnosed and resolved complex network problems.
  • Supported various vendor OS including Google Chrome, Microsoft windows, Apple MacOS, MS Office 365 and Linux desktop.
  • Improved customer satisfaction by promptly addressing and resolving IT issues.
  • Installed, configured and maintained computer systems and network connections.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.

IT Support Engineer

Modatex
09.2022 - 12.2022
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
  • Used ticketing systems to manage and process support actions and requests.

Education

Bachelor of Science - Software Development

Cork Institute of Technology
Cork, Ireland

Higher Certificate - Fashion Design And Media

Limerick Institute of Technology

Skills

  • Communication Skills
  • Software Installation
  • Problem Solving
  • Troubleshoot Proficiency
  • Help Desk Support
  • Linux Administration
  • Ticketing system proficiency
  • Mac OS operating system
  • Operating systems
  • Hardware configuration
  • Software patches

Timeline

Desktop Support Engineer

Johnson & Johnson
08.2024 - Current

Level 2 IT Support Engineer

Dell EMC
01.2023 - 02.2024

IT Support Engineer

Modatex
09.2022 - 12.2022

Bachelor of Science - Software Development

Cork Institute of Technology

Higher Certificate - Fashion Design And Media

Limerick Institute of Technology

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Arooj Asif