Aron Kefe
Luton,bedfordshire
Summary
Customer-focused Hospitality and Operations Professional experienced in hotel front desk operations, administration, customer service, and security. Managed guest inquiries and maintained accurate records to deliver exceptional service in fast-paced environments. Highly organised and proficient in computer applications.
Overview
1
1
Certification
7
7
years of professional experience
Work history
Fleet Operations & dispatcher
Buy it direct
Luton, Central Bedfordshire
12.2025 - 07.2026
- Coordinated daily transport operations, ensuring timely delivery and optimal routing
- Communicated effectively with drivers, customers, and internal team to resolve issues and enhance service quality
- Maintained accurate operational records and documentation to support compliance and reporting
- Optimised workflow to enhance productivity in a busy setting.
Customer Services Administrator
Bishop Facility
Hemel Hempsted
12.2023 - 11.2025
- Managed customer service inquiries via email and online portal, ensuring timely responses to enhance customer satisfaction.
- Coordinated with multiple departments to resolve customer queries efficiently, improving overall service delivery.
- Prioritised competing tasks while delivering consistent, high-quality customer service to meet client expectations.
- Maintained accurate customer records and administrative documentation.
Store Supervisor
Coop Food
Luton, Bedfordshire
01.2021 - 10.2023
- Supervised daily store operations, ensuring team members received support to meet performance goals
- Managed stock control and inventory processes to optimise product availability
- Uphold high customer service standards, fostering positive shopping experiences
- Upheld high customer service standards, fostering positive shopping experiences
Customer Service Representative
Luton Airport Parkway Station
Luton, Bedfordshire
02.2020 - 12.2020
- Delivered exceptional customer service by promptly addressing client needs and concerns, leading to increased client satisfaction.
- Resolved customer enquiries efficiently while maintaining professionalism, contributing to a seamless customer experience.
- Collaborated with colleagues to enhance teamwork and improve customer service outcomes. to ensure a positive customer experience.
Front desk agent
Premier Inn Hotel
Putney, Wandsworth
02.2019 - 01.2020
- Welcomed guests and delivered a professional check-in and check-out experience.
- Addressed guest enquiries and complaints promptly, ensuring satisfaction and fostering positive experiences.
- Managed reservations and updated guest information using computer systems.
- Processed card payments efficiently, ensuring accurate transaction records and contributing to financial integrity.
- Worked collaboratively with colleagues , housekeeping and maintenance teams to ensure guest satisfaction.
- Managed multiple tasks concurrently, upholding accuracy and attention to detail in a fast-paced environment.
Education
Diploma of Higher Education - Applied Science
LiceoScientifico Scienze Applicate
Naples, ItalySkills
- Fleet Management
- Dispatch Operations
- Logistics Coordination
- Data management
- Microsoft Office
- Microsoft Excel
- Outlook
- Administrative Support
- Time Management
- Problem Solving
- Attention to Detail
- Team Collaboration
- SIA security licence
Languages
Italian
Native language
English
Native
Italian
Native
Certification
- SIA Licence
- CSCS certified
Timeline
Fleet Operations & dispatcher
Buy it direct
12.2025 - 07.2026
Customer Services Administrator
Bishop Facility
12.2023 - 11.2025
Store Supervisor
Coop Food
01.2021 - 10.2023
Customer Service Representative
Luton Airport Parkway Station
02.2020 - 12.2020
Front desk agent
Premier Inn Hotel
02.2019 - 01.2020
Diploma of Higher Education - Applied Science
LiceoScientifico Scienze Applicate