Arnold Samuel

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• Acted as liaison between payment department and other internal departments, ensuring clear communication of expectations and deliverables.
• Continuously monitored outstanding balances for overdue client accounts, taking swift action to resolve declined payments, terminated accounts and refunds.
• Managed and responded to correspondence and inquiries from customers.
• Ensured regulatory compliance by staying abreast of industry best practices and incorporating these into daily operations as needed.

• Customer care and Retention
• Complaints Handling and Resolution
• Spreadsheet, call stats dashboard, Database and checking MI Reports
• Staff development and training
• Regulatory compliance and Monitoring
• Monitoring accounts on daily basis and chase the declined payments
• Registering and Removing restrictions where applicable
• Issuing notice of breach where required
• Calculating and requesting refunds

• Recovering customer Payments via telephone and written communications.
• Showing empathy to vulnerable customers and setting up repayments arrangements.
• Observing policies and procedures that the business and its regulators have established.
• General administration duties.

• Maintain good standard of customer service by explaining choices and providing recommendations ensuring customer and business needs are met
• Managing grievances, determining optimal solution for clients, resolving issues on the first call, and creating positive client experience.
• Ensures all sales are undertaken in accordance with company's compliant process.
• Operating in line with FCA and DPA guidelines
• Dealing with existing customers in regarding to existing policies, Maintaining great brand awareness
• Generating new customers
• Delivering great levels of customer service
• Face to face customer acquisition
• Reaching sales goals

• Attending daily managers meetings and feeding back team stats to ensure how well the team are currently performing
• Leading and improving both individual and team performance
• Dealing with escalations and complaint handling
• Feeding back compliance checks and producing coaching documents

• Delivered professional presentations and used optimum sales techniques to consistently meet sales quotas.
• Sold goods to customers through remote and direct contacts.

• Accurately processing orders for equipment
• Maintaining quality, batch control and traceability of all parts
• Assisting with regular stock checks
• Receiving goods into the stores
• Picking and packing stock items
• Using company computer system to maintain accurate stock records
• Assist in loading of vehicles
• Revamped store appearance, including merchandising and displays, signage, decorations and cleaning to reflect seasonal trends and store branding.

• Conducted team, squad and platoon raids on suspected insurgents homes, weapons caches.
• Performed hand to hand combat, processed prisoners of war and captured documents.
• Trained on multiple weapon systems and operated and maintained various communication equipments.

• Carried out military duties.
• Disassembled weapon systems and cleaned them to army standards.
• Learn land navigation and communication equipment to locate positions and detect terrain features.

• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
• Stocked and rotated inventory regularly.