Arnold Banhwa
Croydon
Summary
Ambitious individual with right-first-time attitude and good work ethic seeking a new challenge. I pride myself on completing tasks in the most efficient, methodical, and professional manner. Collaborative team player aiding department productivity driven to deliver high-quality service and consistent results.
Drawing from my experiences working in various people-facing roles, I have developed excellent communication and interpersonal skills as well as customer-service and administrative skills.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Self Installation engineer
MJ Quinns
London
07.2018 - 06.2024
- Achieved customer satisfaction with professional communication during installation projects.
- Delivered top quality service on the BT Open reach Network
- Installed fibre optic systems to ensure efficient data transmission.
- Delivered high-speed internet connections through the installation of fibre cables.
- Accurately tested newly installed cables with sophisticated equipment.
- Maintained safety standards during installations, ensured hazard-free work environment.
- Increased overall productivity by training junior engineers in advanced fibre techniques.
- Maintained clear and complete records of installation, maintenance or repair actions.
- Read and interpreted technical schematics to complete accurate work.
Customer retail assistant
Tesco Superstore
Caterham, Surrey
08.2016 - 07.2018
- Ensured customer satisfaction by providing prompt and courteous service.
- Maintained clean and organised store layout for a pleasant shopping experience.
- Managed stock levels efficiently to prevent shortages or overstocking.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained knowledge of products and features to provide recommendations to customers.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
IT Trainee technician
ITonlinelearning Recruitment
Luton
08.2015 - 07.2016
- Improved equipment functionality by performing routine maintenance checks.
- Observed and learnt safety protocols, enhanced workplace safety.
- Improved system efficiency by conducting regular software updates and hardware maintenance.
- Troubleshot hardware and software problems, ensuring minimal downtime.
- Performed back-ups and restored data when necessary, safeguarding company information.
Steward supervisor
Knights & Sons Ltd
London
11.2011 - 05.2013
- Provided services at 2012 Olympics and Paralympics at Stratford Stadium, Wembley Stadium, Twickenham Stadium & QPR Stadium
- Created a welcoming atmosphere by greeting, assisting and directing attendees to relevant area of venue.
- Ensured safety at events by managing crowd control effectively.
- Directed attendees to their seats, enhancing overall experience.
- Coordinated with other staff members to deliver seamless events.
- Responded promptly to incidents, minimising potential disruption or harm.
- Checked tickets at entrance points, preventing unauthorised access.
- Performed thorough pre and post-event safety checks to verify compliance with relevant policies and procedures.
Education
National Diploma IT Level III - IT
Croydon College
Croydon 09.2011 - 07.2013
Edexcel Functional skills Level 1 - English
Croydon College
Croydon 09.2012 - 07.2013
Edexcel Functional skills Level 2 - Maths
Croydon College
Croydon 09.2012 - 07.2013
BTEC level 2 Diploma, BTEC level 1 award in work - IT
Croydon College
Croydon 09.2010 - 07.2011
BTEC level 1 BTEC Introduction Diploma - IT
Croydon College
Croydon 09.2009 - 07.2010
Entry level 3 in ICT, Numeracy, Healthy and Safety - IT
Croydon College
Croydon 09.2008 - 09.2009
Skills
- Telecommunications
- Data processing
- Data Entry
- Advance Excel
- IT and Administration skills
- Strategic thinking
- Time Management and Organisational
- Initiative and Problem-solving
- Excellent customer service
- Good communication
Affiliations
- Football. Reading. Travelling & Workout
Timeline
Self Installation engineer
MJ Quinns
07.2018 - 06.2024
Customer retail assistant
Tesco Superstore
08.2016 - 07.2018
IT Trainee technician
ITonlinelearning Recruitment
08.2015 - 07.2016
Edexcel Functional skills Level 1 - English
Croydon College
09.2012 - 07.2013
Edexcel Functional skills Level 2 - Maths
Croydon College
09.2012 - 07.2013
Steward supervisor
Knights & Sons Ltd
11.2011 - 05.2013
National Diploma IT Level III - IT
Croydon College
09.2011 - 07.2013
BTEC level 2 Diploma, BTEC level 1 award in work - IT
Croydon College
09.2010 - 07.2011
BTEC level 1 BTEC Introduction Diploma - IT
Croydon College
09.2009 - 07.2010
Entry level 3 in ICT, Numeracy, Healthy and Safety - IT
Croydon College
09.2008 - 09.2009
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