Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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ARNIE LIRIO

ARNIE LIRIO

SABLAN, BENGUET,PHILIPPINES

Summary

Results-driven Branch In Charge with expertise in sales strategy development and team leadership. Manages product sales, optimising team performance and customer engagement to drive revenue growth. Builds strong relationships with networkers and clients, ensuring exceptional service and satisfaction. Customer-focused professional with strengths in relationship building and consultative selling. Engages actively with customers to assess needs and deliver tailored solutions, enhancing satisfaction and loyalty. Prepares comprehensive reports and communications to support sales initiatives and inventory management. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible Outbound Agent Seller, passionate about delivering outstanding quality and service. Offering 5 years of experience in industry with history of recognition for performance. Trustworthy Branch In Charge with 7 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Qualified Manager with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.

Overview

2025
2025
years of professional experience

Work History

BRANCH IN CHARGE

GANO ITOUCH PHILIPPINES INCORPORATED
BAGUIO CITY, PHILIPPINES
2018.02 - 2024.10
  • Manage the Sales of the products of Gano Itouch Philippines.
  • Managing members in purchasing products and how they can gain in their products when selling it to their downlines.
  • Managing sales for the networkers
  • Fixing the reports for the product we are sellings.
  • inventory of products
  • Engaged with customers to better understand needs and deliver excellent service.
  • Built and maintained courteous and effective working relationships.
  • Actively listened to customers to fully understand requests and address concerns.
  • Trained and mentored employees to maximise team performance.
  • Prepared range of written communications, documents and reports.
  • Developed team communications and information for meetings.
  • Developed excellent working knowledge of industry trends and improvements in processes.

Freelancer

Amazon
2017.11 - 2018.11
  • Product Lister
  • Collaborated with team members to achieve target results.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Prepared range of written communications, documents and reports.
  • Developed excellent working knowledge of industry trends and improvements in processes.

Homebase Outbound Call Center Agent

Digital Partners Solution
2016.08 - 2017.11
  • Live Transfer, Appointment Setters.
  • Developed and maintained strong relationships with clients to build trust and loyalty.
  • Maintained accurate records of all transactions, client communications, and contracts.
  • Managed client publication schedules, contracts and payments.
  • Adapted sales strategies to meet changing market conditions and client needs.
  • Met and exceeded sales goals through consultative sales techniques and closing abilities.

HomeBased Outbound Call Center Agent

Ulink TeleOutsourcing
2017.06 - 2017.09
  • Appoint Setters for Google Indoor Streeview ; Australian Acctount – morning shift.
  • Built excellent client relationships by securing best deals and life-changing contracts for them.
  • Successfully negotiated best terms and conditions for contracts on behalf of clients through excellent persuasion skills.

Home Based Outbound Call Center

1 st Rank Solution
Baguio City, Philippines
2015.03 - 2016.05
  • Worked as anoutbound call center agent live transfer- campaign is Contractors Insurance and Appointment
    Setting for Medicare and Farmers Insurance; also worked as a Senior Campaign Specialist/
    Team Leader -supervised the team's sales and monitored agents' performance.
  • Collaborated with team members to achieve target results.
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions.

English Tutor

Private Home-based English Tutorial
Baguio City, Philippines
2013.11 - 2014.01
  • Adapted teaching methods according to situations, topics and age groups for enhanced student outcomes.
  • Helped students build confidence within struggling topics by celebrating successes and motivating students throughout lessons.
  • Prepared lesson plans in line with curriculum requirements and to suit students needs.
  • Planned educational English lessons such as book readings, grammar, spelling and language lessons.
  • Monitored student progress through regular assessments and provided constructive feedback.
  • Conducted engaging one-to-one and group sessions focusing on grammar, vocabulary, and pronunciation.
  • Tailored teaching methods to suit different learning styles and abilities, maximising student engagement.
  • Offered extra support to students with learning difficulties, ensuring they achieve their full potential.
  • Individualised instruction and tutoring to match student knowledge and skills.

Call Center Agent

Synergy Outsourcing Inc.,
Baguio City, Philippines
2012.07 - 2013.10
  • Handled and quickly resolved customer issues regarding product sales and customer service problems.
  • Made high volume of sales calls per day exceeding company outbound call targets.
  • Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
  • Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
  • Support with outbound calls to customers about specific sales and marketing promotional campaigns.
  • Gave clients information about available products and services to build awareness.
  • Attended regular training to enhance performance and expand knowledge.
  • Maintained working knowledge of available products and services for enhanced customer service.

call center agent

JLINK Contact Solution,
Baguio City, Philippines
2011.06 - 2012.06
  • Made high volume of sales calls per day exceeding company outbound call targets.
  • Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
  • Support with outbound calls to customers about specific sales and marketing promotional campaigns.
  • Gave clients information about available products and services to build awareness.

Subject Teacher

ASSATT
Aringay, La Union, Philippines
2000.06 - 2004.05
  • Increased student interest in lessons by displaying enthusiasm, passion and expertise in subject matter content.
  • Counselled students working through educational, personal and behavioural problems.
  • Implemented strategies to support underperforming students, significantly improving their academic achievements.
  • Set and communicated clear learning objectives with expected outcomes to students, using established goals to schedule quizzes and assessments.
  • Coordinated with parents and guardians during parent-teacher meetings to discuss student progress and address concerns.
  • Monitored students' social and emotional well-being, offering support and guidance when necessary.
  • Maintained class discipline by establishing and enforcing code of conduct for students in classrooms.
  • Directed students in completing assignments and projects related to subject material.
  • Motivated students to achieve maximum potential through ongoing encouragement and support, boosting academic performance.
  • Adapted teaching methods and materials to meet the diverse needs and learning styles of students.
  • Created lessons to lay out foundational theories and concepts and ready students for advanced topics.

HomeBased Outbound Call Center-

Zero Down Solar
  • Appointment Settler for Solar Campaign.
  • Engaged with customers to better understand needs and deliver excellent service.

Education

A-Levels - AB Theology

Jesus Reigns Christian College
Nakpil, Manila
2023

Master of Arts - Master of Arts in Developmental Administration

Don Mariano Marcos Memorial State UNiversity
Agoo, La Union
2020

Bachelor of Science - Bs Biology

Don Mariano Marcos Memorial State UNiversity
Agoo, La Union
1999

Skills

  • Customer relationship management
  • Sales strategy development
  • Team leadership
  • Product inventory management
  • Effective communication
  • Consultative selling
  • Client engagement
  • Appointment setting
  • Customer service
  • Relationship building
  • Report preparation
  • Needs assessment
  • Communication skills
  • Problem-solving
  • Willingness to learn
  • Active listening
  • Calm under pressure
  • Public speaking
  • Analytical and critical thinking
  • Customer focused
  • MS Office Suite
  • Task collaboration
  • Complaint handling and resolution
  • Project planning and coordination
  • Public Relations

Languages

English
Intermediate
B1

Interests

  • Playing different musical instruments, especially drums
  • Doing art works
  • social relations work

Timeline

BRANCH IN CHARGE

GANO ITOUCH PHILIPPINES INCORPORATED
2018.02 - 2024.10

Freelancer

Amazon
2017.11 - 2018.11

HomeBased Outbound Call Center Agent

Ulink TeleOutsourcing
2017.06 - 2017.09

Homebase Outbound Call Center Agent

Digital Partners Solution
2016.08 - 2017.11

Home Based Outbound Call Center

1 st Rank Solution
2015.03 - 2016.05

English Tutor

Private Home-based English Tutorial
2013.11 - 2014.01

Call Center Agent

Synergy Outsourcing Inc.,
2012.07 - 2013.10

call center agent

JLINK Contact Solution,
2011.06 - 2012.06

Subject Teacher

ASSATT
2000.06 - 2004.05

HomeBased Outbound Call Center-

Zero Down Solar

A-Levels - AB Theology

Jesus Reigns Christian College

Master of Arts - Master of Arts in Developmental Administration

Don Mariano Marcos Memorial State UNiversity

Bachelor of Science - Bs Biology

Don Mariano Marcos Memorial State UNiversity
ARNIE LIRIO