Arnab Majumder
Food And Beverage manager
Bristol UK
Summary
Results-driven Food and Beverage Manager with knack for enhancing customer satisfaction and operational efficiency. Boosted team morale and streamlined service processes, leading to improved guest experiences and increased revenue. Skilled in staff training, inventory management, and fostering collaborative work environment.
Overview
19
19
years of professional experience
2007
2007
years of post-secondary education
Work History
Food and beverage manager
Holiday Inn Bristol City Centre
Bristol, United Kingdom
03.2023 - Current
- Conducted regular inspections of restaurant facilities to maintain health and safety compliance.
- Maintained open communication lines with kitchen crew for efficient order relay and speedy service turnaround.
- Optimised table arrangements to enhance dining experience and increase seating capacity during peak hours.
- Streamlined inventory management processes, reducing waste whilst maximising profit margins.
- Coordinated daily briefings with service team members to discuss special requirements or reservations for the day.
- Trained new staff members on company policies, ensuring consistent service standards.
- Led team to deliver outstanding hospitality operations.
- Planned staffing levels based on evolving service demands.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Restaurant Operations Manager
The Pump House Brewery
Bangalore, India
03.2020 - 12.2022
- Handelling the entire Restaurant Operation
- Providing Counseling on Policies and Procedure of the company
- Staff Training
- Implementing proper Health and Hygine standerd and following the Covid Protocols and make sure staffs follow accourdingly
- Hiring And Recruiting Proper employee for the proper Position
- Being Actively involved in recruitment by Preparing Job Description ,Posting ads and Managing the hiring process
- Staff Welfare
- Cost Controlling
Sr Operations Manager
3 Dots and a Dash
Bangalore, Karnataka
12.2018 - 02.2020
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
- Altered the menu based on seasonal offerings and customer feedback
- Monitored the dining room and made seating changes as necessary, and addressed any customer concerns or wishes appropriately
- Interviewed, hired, and counseled qualified waitstaff and kitchen staff
- Appraised staff performance and provided constructive feedback to improve overall productivity
Restaurant Manager
The Old House
Mysore, Karnataka
01.2017 - 10.2018
- Independently handled projects and customer concerns as well
- Helped to train waitstaff and kitchen staff on proper restaurant procedures
- Worked to ensure the maintenance of restaurant sanitation and compliance with all safety regulations
- Placed orders for necessary goods such as food, kitchen tools, and cleaning products
- Constantly made an effort to promote the restaurant name and mission in the local community and at related events
Restaurant Manager
Mirah Hospitality
Bangalore, Karnataka
05.2015 - 12.2016
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Monitor employee and patron activities to ensure liquor regulations are obeyed
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
Asst Restaurant Manager
The Yellow Chillies
Bangalore, Karnataka
06.2014 - 04.2015
Asst Waiter
Costa Crociere
Savona
11.2009 - 04.2014
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Inform customers of daily specials
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Describe and recommend wines to customers
Asst Store Manager
Cafe Coffee Day
Mumbai, Maharastra
11.2008 - 11.2009
Lead Associate
J.W. Marriott
Mumbai, Maharastra
05.2007 - 09.2008
Guest service Valet
ITC Hotels
Mumbai, Maharastra
06.2006 - 03.2007
Education
Bachelor of Science - Hotel Management
Industrial training from Crowne Plaza Surya , New Delhi
Skills
Employee training
Supplier negotiation
Promotional campaigns
Understanding nutritional information
Sales strategy development
Cost control
Catering experience
Complaint resolution
Event planning
Employee retention
Staff motivation
Menu planning expertise
Point of sale systems
Staff training and recruitment
F&B inventory management
Calm under pressure
Customer complaint handling
First-aid certified
Timeline
Food and beverage manager - Holiday Inn Bristol City Centre
03.2023 - Current
Restaurant Operations Manager - The Pump House Brewery
03.2020 - 12.2022
Sr Operations Manager - 3 Dots and a Dash
12.2018 - 02.2020
Restaurant Manager - The Old House
01.2017 - 10.2018
Restaurant Manager - Mirah Hospitality
05.2015 - 12.2016
Asst Restaurant Manager - The Yellow Chillies
06.2014 - 04.2015
Asst Waiter - Costa Crociere
11.2009 - 04.2014
Asst Store Manager - Cafe Coffee Day
11.2008 - 11.2009
Lead Associate - J.W. Marriott
05.2007 - 09.2008
Guest service Valet - ITC Hotels
06.2006 - 03.2007
IHM Bhubneshwar - Bachelor of Science, Hotel Management