Arnab Chakravorty
Birmingham,West Midlands
Summary
MSc Data Science student at the University of Birmingham with 2+ years of professional customer support experience at Amazon and Revolut. Managed high-volume customer queues and resolved account and payment issues. Maintained accurate case records and delivered timely issue resolution. Supports customer-facing operations with a background in high-volume support, case handling and issue resolution across payments, accounts and retail enquiries. Manages orders, refunds, delivery updates and accurate records to maintain clear communication and dependable service. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Informal support (unpaid)
Family retail and e-commerce business
Kolkata
01.2024 - 01.2026
- Handled customer enquiries, orders, returns, and refunds as required.
- Followed up deliveries and updated customer status notes.
- Maintained Excel records for sales figures and stock levels.
Support Specialist
Revolut
Kolkata
06.2023 - 11.2023
- Resolved customer queries on trading payment account access and financial products.
- Investigated disputes and verification issues for complex cases via written support.
- Documented investigation actions in Jira and Confluence during escalations.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Handled customer concerns and escalated major issues to supervisor.
Seller Support Associate
Amazon
Kolkata
02.2021 - 10.2022
- Supported sellers across North America and Europe handling 50-100 cases daily.
- Resolved payment disputes, reinstatements, and verification queries for sellers.
- Prioritised urgent cases, coordinated escalations, and recorded follow-up notes.
- Collaborated with cross-functional teams to streamline seller support processes, reducing response times significantly.
- Responded to customer emails with accurate, professional replies.
- De-escalated negative correspondence to achieve positive outcome.
Education
MSc - Data Science(Taught)
University of Birmingham
Birmingham, UK09.2027
BSc - Media Science
NSHM College of Management and Technology
Kolkata2018
Skills
- Programming: Python, SQL, Jupyter Notebook
- Data Analysis: Microsoft Excel, Exploratory Data Analysis, Data Cleaning, and Data Interpretation
- Data Visualisation: Power BI, Excel Dashboards, Data Presentation
- Artificial Intelligence: Search Algorithms, State-Space Representation, Algorithmic Problem-Solving (Foundational Knowledge)
- Database Management: SQL queries, relational database concepts
- Analytical Techniques: Statistical Reasoning, Pattern Recognition, and Problem-Solving
- Customer service and complaint handling
- High-volume enquiries
- Order processing, returns, and refunds
- Payments and account enquiries
- Escalations and case notes
- Team communication
- Excel and reporting
- Jira
- Confluence
- CRM and ticketing systems
- Microsoft Excel
- Data analysis
- SQL querying
- Machine learning
- Statistical analysis
- Data visualisation
- Jira tracking
- Client communication
- Issue resolution
- Communication skills
- Problem-solving
- Willingness to learn
- Active listening
- Leadership
Certification
- Google Data Analytics Professional Certificate, Google, 2026-01-01
- Codebasics: Excel - Mother of Business Intelligence, Codebasics, 2026-01-01, AtliQ Hardware business analytics project: produced Excel sales and financial reports using PivotTables, Power Query and data modelling.
Custom Section
Birmingham, UK
Websites, Portfolios and Profiles
LinkedIn
Languages
English
Proficient
C2
Timeline
Informal support (unpaid)
Family retail and e-commerce business
01.2024 - 01.2026
Support Specialist
Revolut
06.2023 - 11.2023
Seller Support Associate
Amazon
02.2021 - 10.2022
MSc - Data Science(Taught)
University of Birmingham
BSc - Media Science
NSHM College of Management and Technology