Armin Shokraei
London,Hayes
Summary
Customer-oriented Retail Assistant with hands-on experience in retail and cash handling. Demonstrated success in fast-paced environments, delivering high-quality service and maintaining standards. Strong communicator skilled in building positive relationships with customers and colleagues. Flexible team player available for evenings, weekends, and bank holidays.
Overview
4
4
years of professional experience
Work History
Company Director
Blue Agile Ltd
01.2023 - Current
- Built business culture centred on performance optimisation and goal attainment daily.
- Developed high-performing teams to exceed goals and drive revenue growth.
- Managed budgeting, forecasting, and financial reporting to maintain healthy cash flow.
- Selected and mentored senior staff for a stronger leadership team.
- Attended industry conferences and trade shows to promote products and network.
Founder & Retail Manager
Two Ice Limited
01.2023 - 05.2026
- Coordinated customer enquiries, bookings, and daily business operations to ensure smooth service delivery.
- Built rapport with customers to improve overall satisfaction and loyalty.
- Processed customer payments and sales transactions.
Music Tutor
CY cic Charity
London
04.2023 - 04.2025
- Delivered tailored one-to-one music lessons to enhance student skills and confidence.
- Helped students to develop stage presence and confidence performing.
- Encouraged students to set personal musical goals and motivated continuous development.
- Adjusted teaching methods to meet individual student needs.
- Assisted in music tutoring while adapting to flexible scheduling needs.
Sales Assistant (Cashier)
Primark
06.2023 - 12.2023
- Provided exceptional customer service in fast-paced retail environment, enhancing customer satisfaction.
- Supported customers with product enquiries and purchases, facilitating informed buying decisions.
- Operated tills and processed cash and card payments accurately.
- Worked effectively under pressure during busy trading periods.
- Maintained high standards of store presentation and housekeeping.
- Worked with team members to streamline operations, ensuring efficient service delivery.
Education
UAL Level 3 Diploma - Music Performance & Production
UAL
London, ENG01-2024
UAL Level 3 Extended Diploma - Music Performance & Production
UAL
London, ENG07-2026
Level 3 Diploma - Policing and Criminal Law
Training Academy
UKTeaching Assistant Certificate -
Online
UKUAL Level 2 Diploma - Music Performance & Production
UAL
London, ENGUAL Level 1 Diploma - Music Performance & Production
UAL
London, ENGHigh School Diploma - Mathematics
Alborz School
Tehran, IranSkills
- Retail sales expertise
- Customer service excellence
- Cash handling and operations
- POS systems proficiency
- Store upkeep
- Attention to detail
- Time management
- Working under pressure
- Team collaboration
- Decision making
- Leadership and team building
- Staff training
- Communication skills
- Problem solving
- Reliability and dependability
- Flexible shift availability
- Staff training
Languages
English
Upper Intermediate
B2
Persian (Farsi)
Proficient
C2
availability
Fully flexible including day, evening, weekend and night shifts.
Interests
Music production and live performance, technology, gaming, learning new skills, meeting new people, providing excellent customer service, and working as part of a team to create a welcoming environment
Timeline
Sales Assistant (Cashier)
Primark
06.2023 - 12.2023
Music Tutor
CY cic Charity
04.2023 - 04.2025
Company Director
Blue Agile Ltd
01.2023 - Current
Founder & Retail Manager
Two Ice Limited
01.2023 - 05.2026
UAL Level 3 Diploma - Music Performance & Production
UAL
UAL Level 3 Extended Diploma - Music Performance & Production
UAL
Level 3 Diploma - Policing and Criminal Law
Training Academy
Teaching Assistant Certificate -
Online
UAL Level 2 Diploma - Music Performance & Production
UAL
UAL Level 1 Diploma - Music Performance & Production
UAL
High School Diploma - Mathematics
Alborz School