Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Armeena Atwal

Edgware

Summary

Experienced Consultant Success Manager at Kubrick Group, with prior experience working in fast-paced B2B2C start-ups in the rapidly changing technology sector. Skilled in managing multiple projects, understanding product issues and building strong rapport across teams and stakeholders. Passionate about strong communication and building relationships to help achieve shared goals.

Overview

6
6
years of professional experience

Work History

Consultant Success Manager

Kubrick Group
02.2022 - Current
  • Developed Success Framework for 200+ consultants on-site across Insurance and Pharma client portfolio via operational support for consultants and clients.
  • Mentored and coached 200+ junior consultants, fostering personal growth and building strong professional skills.
  • Delivered outstanding consultant management service to clients to maintain and extend relationship for future business opportunities; through regular client account visits and updates on consultant progress, providing support on consultant extensions and performance plans.
  • Liaised with HR to provide pastoral support on a variety of sensitive issues with discretion (mental health, neurodiversity, personal circumstances), and built out processes to support on performance issues and wellbeing initiatives.
  • Led on internal projects aimed at improving consultant and employee experience; including the implementation of a buddy system, mentor initiatives and organisation of internal networking sessions.
  • Led on DE&I sessions and workshops to build Neurodiversity Awareness amongst senior employees, representing Kubrick as a founding member of Neurodiversity in Business and launching Kubrick Group's first global Employee Resource Group.


Implementation Project Manager

Vita Mojo
02.2021 - 12.2021
  • Promoted to Implementation Project Manager for a leading SaaS end-to-end order management company, providing a single integrated platform to digitise restaurant operations and sales.
  • Managed and owned processes for end-to-end implementation, from prospect signing to launching - for 60+ clients and £0.5M signed ARR.
  • Engaged with key pain points for clients; reduced lead implementation time from 14 weeks to 5 weeks.
  • Collaborated with third-party integrators such as Point of Sale providers (Deliverect, Centegra), Delivery Hub (Deliveroo, Uber Eats, Just Eat) and payment gateways (Stripe, iZettle, Adyen).
  • Led on key stakeholder engagement & implementation for notable restaurant brands such as: Boston Tea Party, Tonkotsu, Tossed UK, DF Tacos, Bleecker, Thai Express.
  • Collaborated with cross-functional teams such as Engineering, UX/Design, Commercial, Product Marketing, Product Management ensuring a smooth execution of multiple concurrent projects.

Onboarding Account Manager

Vita Mojo
07.2020 - 01.2021
  • Promoted to Account Manager role to focus on client success operations; working with clients to get meaningful usage of the platform, and scaling the platform over a fast-growth period.
  • Onboarded small businesses struggling over the pandemic onto e-commerce and delivery stopgap solutions to support sales for their consumer base.
  • Increased client satisfaction by building strong relationships with corporate clients e.g Lexington & Elior catering (notable caterers for Virgin Active & Schroders); focussing on retention and upselling.
  • Addressed problems with usage of the system, product requirements, and service delivery to maintain and enhance client satisfaction.

Education

BA 2:1 - Politics, International Relations and French

University of Warwick

A-Levels -

Henrietta Barnett

GSCEs -

Henrietta Barnett

Skills

  • Adaptability: Accustomed to working in Agile fast-paced environments and prioritising team work accordingly
  • Bilingual: English (native) French (advanced), Spanish (beginner)
  • Coaching: Confident mentor and coach Experienced in teaching English in a native country Strong peer-to-peer mentoring
  • Client Relationship Management: Strong communicator; ability to instill trust and build rapport with key strategic client stakeholders
  • Communication: Exceptional presentation, written, verbal and listening skills with strong attention to detail
  • Leadership: 5 years experience as a team lead & people manager Confident mentor and coach
  • Problem Solving: Capable of solving problems autonomously Proactive and adaptive to address issues in balance with the wider business priorities
  • Project Management: Adept at managing multiple projects and handling expectations of senior stakeholders
  • Recruitment: 4 years' experience conducting, improving and implementing final interview questions for candidates
  • Staff and User Training: Experienced at conducting and facilitating workshops, user training and producing support documentation for best practice

Hobbies and Interests

  • Travelling: Solo travelled to North and South America for 5 months (2019). Taught English in Vichy, France for one year (2016-17)
  • Staying active: Salsa, Boxing, Bhangra, Cycling
  • Creative: Painting, Blogging, Reading

Timeline

Consultant Success Manager

Kubrick Group
02.2022 - Current

Implementation Project Manager

Vita Mojo
02.2021 - 12.2021

Onboarding Account Manager

Vita Mojo
07.2020 - 01.2021

BA 2:1 - Politics, International Relations and French

University of Warwick

A-Levels -

Henrietta Barnett

GSCEs -

Henrietta Barnett

Similar Profiles

CREATE PROFILE
Armeena Atwal