Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
Hi, I’m

Armands Bels

London,Greater London
Armands Bels

Summary

Creative Video Editor bringing 6 years of comprehensive experience editing video pieces to better suit audience. Communicative and systematic professional certified in Corporates Videos paired with strong portfolio and strong knowledge of editing apps. Expertise in transcoding videos and digitizing raw footage.

Creates alternative ways to proceed. Faced with any given scenario, can quickly spot the relevant patterns and issues. Adept at dealing with problems. Fascinated by people and ideas and has a gift for figuring out how different people can work together productively.

Overview

15
years of professional experience
4
years of post-secondary education

Work history

Freelance
London

Video Editor
08.2020 - Current

Job overview

  • Organised assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
  • Developed and managed projects from concept to completion, including storyboards, post-production editing and final delivery formats.
  • Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.
  • Reviewed and edited film by selecting the best combination of photography, performance, sequencing and timing to tell the story.
  • Participated in creative meetings to assist in developing ideas and defining project deadlines.
  • Exported final cuts, uploading to content management system and client platforms.
  • Evaluated and selected scenes for optimal pacing, entertainment value and continuity.
  • Collaborated with team members to support better workflows and more efficient processes.

Booking.com

Internal Communications Specialist
01.2018 - 08.2020

Job overview

  • Instructed and guided staff in achieving project and business goals.
  • Arranged information workflows and defined deliverables from processing activities.
  • Identified organisational strengths and weaknesses for strategy development and planning purposes.
  • Created visual representations of data for reports, presentations and meetings.
  • Assessed data to determine areas for development and innovation.
  • Increased the Communications approval rating from 70% to 96% as per annual surveys
  • Managed third party production companies for local bi-annual events.
  • As part of an EMEA group, created and implemented Customer Service branding strategy and guidelines
  • Managed a project team of 12 Communications Specialists as part of their career development plan

Booking.com
London, Greater London

Customer Service Specialist
05.2016 - 01.2018

Job overview

  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Offered prompt solutions to maintain customer satisfaction.
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Offered detailed advice on product and service benefits.
  • De-escalated objections and disputes professionally to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Established positive relationships with clients by going extra mile to build rapport.
  • Assisted manager in implementing and updating procedures to sustain quality standards.
  • Troubleshot glitches and provided techniques to smooth workflow for customers.
  • Coached and trained team members to increase productivity and growth.

Amitours
London

Private Hire Driver
08.2013 - 05.2016

Job overview

  • Used excellent planning to maintain timely client collections for consistently punctual service.
  • Utilised comprehensive knowledge of London roads to expertly navigate traffic and ensure safe, timely arrival at destination.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
  • Planned routes and schedules to achieve consistent service availability.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Carried out vehicle checks and organised repairs to achieve timely resolution.

Filuet Baltica Ltd
Riga

Sales Representative
06.2008 - 10.2012

Job overview

  • Resolved customer concerns promptly to maintain satisfaction.
  • Built lasting relationships with clients through customer service interactions.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Planned and executed internal and external launch events.
  • Supported successful delivery of digital campaigns, designing appealing artwork in Photoshop.
  • Guaranteed strong brand image by maintaining consistent tone across all channels.
  • Followed brand imaging guidelines and created content to align with brand vision.
  • Guaranteed campaign success by researching strategic target customer groups and key decision-makers.

Education

Riga Technical University
Riga/Latvia

from Engineering
09.2003 - 06.2007

Skills

  • Multi-camera editing
  • Title and chapter creation
  • Creative collaboration
  • Communications strategies
  • Content editing
  • Excellent written and verbal communication
  • Pre-production planning
  • Adobe After Effects
  • Adobe Premiere Pro
  • Problem-solving
  • Leadership
  • Customer-focused
  • Multilingual
  • Communication skills
  • Team Management

Languages

English
Fluent
Latvian
Native
Russian
Fluent
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse

Timeline

Video Editor

Freelance
08.2020 - Current

Internal Communications Specialist

Booking.com
01.2018 - 08.2020

Customer Service Specialist

Booking.com
05.2016 - 01.2018

Private Hire Driver

Amitours
08.2013 - 05.2016

Sales Representative

Filuet Baltica Ltd
06.2008 - 10.2012

Riga Technical University

from Engineering
09.2003 - 06.2007

Similar Profiles

Create profile
Armands Bels