Armandas Diadko

• Respond to requests for technical assistance via phone, chat, or email.
• Diagnose and resolve technical issues remotely.
• Log all customer interactions into ticketing system.
• Escalate to internal Tier 3.
• Follow incidents through to resolution.
• Provide regular updates to customer on their support requests.
• Providing customers with support for corporate owned assets (primarily workstations, laptops, servers).
• Ability to work in Active Directory.
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.

• LAN/WAN/NOC Administration
• Project Management
• Workflow Planning
• Productivity Improvement
• Technical Support
• Systems Installation,
  Configuration & Upgrading
• Security Solutions
• Database Design &
  Management
• NOS Patches &
  Updates
• Training & Mentoring
  
  

• Preparing pizza dough
• Rolling out and topping pizzas with ingredients, as per recipes
• Cooking pizzas in wood-fired, gas or electric ovens
• Removing pizzas from oven and preparing them for serving or sale
• Ensuring countertops are kept clean and tidy and maintaining oven and cooking utensils
• Coordinating with kitchen and dining room staff

• nsuring that all goods that are loaded or unloaded match the relevant paperwork
• Taking responsibility for a company’s freight and assets by reporting any suspicious activity at work
• Storing and rotating stock according to established procedures
• Reporting any damaged or missing goods to Warehouse Managers or Supervisors
• Keeping the warehouse environment clean and tidy and maintaining equipment
• Following workplace health and safety rules when handling goods
• Ensuring efficient operations by adhering to operational procedures, rules and schedules
• Assisting with warehouse inventory controls, which typically involves using a hand-held scanner
• Treating merchandise with care and concern at all times

Modules studied:

Cloud Services and Distributed Computing, Big Data Technologies, Advanced Routing and Switching, Server-Side Web Development, Operating Systems, and Data Analysis.

Client-side Web Development, Discrete Mathematics 2, Adv Database Technologies, Network Fundamentals, Software Quality Assurance Testing , IT Scripting & Automation, Data Administration and Analysis, Routing & Switching Essentials, Information Security, Management Science, and IT Service Management.

Software Development, Object Oriented System Analysis, Social Media Communications, Statistics, S Database Fundamentals, Operating Syst Fundamentals, Software Development 1, Computer Architecture, Fundament of Interface & Web, Business & Information Sys, and Discrete Mathematics