Arman Khan
Glasgow
Summary
Analytical and technically trained graduate with a First-Class BSc in Physics and an MSc with Merit in User Research and Interaction Design. Experienced in research, information synthesis, and stakeholder communication, with a strong ability to translate complex technical concepts into clear, structured, and actionable insights. Skilled in critical evaluation, attention to detail, and logical reasoning, with experience applying these capabilities across both technical and client-facing environments. Seeking to transition into the patent profession as a trainee patent attorney or technical assistant, with a long-term interest in intellectual property, innovation, and emerging technologies.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Freelance Website Designer
Self-employed
Remote
2023.08 - Current
- Conducted heuristic website evaluations and usability analysis for small businesses, identifying issues affecting user experience and online clarity
- Communicated technical and design recommendations clearly to non-technical clients
- Managed independent client interactions, project organisation, and solution planning
- Improved website structure, accessibility, and usability through the application of UX principles, analytical thinking, and problem-solving skills
User experience analyst
Ovo Energy
Glasgow, Glasgow City
2023.11 - 2024.08
- Conducted user research and interviews to identify usability issues and customer pain points within OVO's “Charge Anytime” EV application
- Analysed qualitative feedback and behavioural patterns to support application development and continuous service improvement
- Communicated research findings and recommendations clearly to stakeholders across cross-functional teams
- Synthesised complex information into actionable insights through structured analysis, documentation, and reporting
- Contributed to 35% increase in user experience satisfaction through evidence-based problem solving and collaborative discussion
Mass Affluent Customer Service Assistant
Lloyds Banking Group
Glasgow
2023.06 - 2023.10
- Communicated complex financial products and services clearly to mass-affluent clients in a regulated banking environment
- Handled sensitive customer interactions professionally while maintaining accuracy, compliance, and confidentiality
- Assisted clients with account-related queries, problem resolution, and financial service navigation
- Applied active listening and analytical thinking to understand customer needs and provide appropriate solutions
- Maintained a high standard of professionalism when managing complaints, concerns, and time-sensitive matters
Education
Master of Science - User Research and Interaction Design
Glasgow Caledonian University
Glasgow 2022.06 - 2023.08
Bachelor of Science - Physics
University of the West of Scotland
Paisley 2017.09 - 2021.06
Skills
- Analytical reasoning and structured problem solving
- Technical communication (written and verbal)
- Research and information synthesis
- Attention to detail and accuracy
- Interpretation of complex technical concepts
- Critical evaluation and logical consistency checking
- Stakeholder communication
- Documenting and presenting findings clearly
Affiliations
- Energy Developments
- AI & ML Advancements
- Blockchain, Fintech & Economics
- Aerospace and Mechanical Engineering
- Reading, Languages and self-initiated learning
- Web3, AR/VR and the Metaverse
- Quantum Technology
- Martial Arts
- Music: Listening and Creating
Languages
English
Proficient (C2)
Spanish
Elementary
Russian
Beginner
Timeline
User experience analyst
Ovo Energy
2023.11 - 2024.08
Freelance Website Designer
Self-employed
2023.08 - Current
Mass Affluent Customer Service Assistant
Lloyds Banking Group
2023.06 - 2023.10
Master of Science - User Research and Interaction Design
Glasgow Caledonian University
2022.06 - 2023.08
Bachelor of Science - Physics
University of the West of Scotland
2017.09 - 2021.06