Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic
ARLETA CELA

ARLETA CELA

Hitchin,Hertfordshire

Summary

Quick learner with academic abilities ready to expand horizons with additional knowledge and abilities gained from training and experience. Always ready to help others and use abilities to support team goals. Passionate about learning new financial concepts and possess the ability to handle work pressure and issues professionally. Understand of basic finance and accounting principles. Qualified and experienced in management with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled manager with outstanding team leadership abilities to meet targets consistently. Career-minded finance and accounting graduate with record of good marks in different subjects.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Operations manager

GCC
Stevenage, Hertfordshire
01.2025 - Current
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Simplified the payment process with the use of computerised payroll systems.
  • Assisted in year-end procedures and audits, ensuring compliance with statutory requirements.
  • Prepared payslips diligently each month end ensuring no errors or discrepancies.
  • Processed tax deductions to ensure compliance with HM Revenue and Customs regulations.
  • Handled new employee onboarding process by registering them into the payroll system promptly.

Supervisor

GCC
Stevenage, Hertfordshire
08.2024 - 12.2025
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Delegated tasks appropriately, achieved balanced workload among team members.

Director

Clean for Less
Codicote, Hertfordshire
01.2024 - 08.2024
  • Introduced new marketing campaigns, boosted brand image.
  • Directed team to deliver high-quality customer service.
  • Championed change initiatives within the organisation for streamlined operations.
  • Managed negotiations with clients to secure profitable contracts.

Customer service

Marks & Spencer
Stevenage, Hertfordshire
05.2023 - 12.2023
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained excellent client satisfaction by providing in-depth support.

Education

Bachelor of Science with Honours - Finance and Accounting

Anglia Ruskin University
London
09.2021 - 05.2025

B12 injection techniques - healthcare

lead academy
07.2024 - 07.2024

Phlebotomy - healthcare

Lead Academy
05.2024 - 05.2024

Cannulation training - healthcare

Lead Academy
London
07.2024 - 07.2024

Vaccination and Immunisation Training - healthcare

Lead Academy
London
06.2024 - 06.2024

Skills

  • Customer Service
  • Multitasking
  • Problem Resolution
  • Problem-solving
  • Communication skills
  • Leadership
  • Multilingual
  • Microsoft Office 365

Certification

CPD CERTIFICATION SERVICE AVAILABLE UPON REQUEST

GRADUATE CERITIFICATION AVAILABLE UPON REQUEST

Languages

English
Polish
Albanian

Accomplishments

2025

Bachelor of Science with Honours- Finance and Accounting

Anglia Ruskin University, Chelmsford, ESS

2018

NVQ Level 3 Hospitality Supervision and Leadership

Pearson Education LTD, Hatfield

English functional skills at level 1 and 2 (speaking, listening, writing and communication).

Mathematics functional skills at level 1 and 2.

Intermediate level apprenticeship sector for occupations in hospitality, catering, retail, leisure, travel, tourism and passenger transport.

Level 3 NVQ Diploma.

BTEC Level 3 Award in Hospitality Supervision and Leadership Principles.

Timeline

Operations manager

GCC
01.2025 - Current

Supervisor

GCC
08.2024 - 12.2025

B12 injection techniques - healthcare

lead academy
07.2024 - 07.2024

Cannulation training - healthcare

Lead Academy
07.2024 - 07.2024

Vaccination and Immunisation Training - healthcare

Lead Academy
06.2024 - 06.2024

Phlebotomy - healthcare

Lead Academy
05.2024 - 05.2024

Director

Clean for Less
01.2024 - 08.2024

Customer service

Marks & Spencer
05.2023 - 12.2023

Bachelor of Science with Honours - Finance and Accounting

Anglia Ruskin University
09.2021 - 05.2025
ARLETA CELA