Arlene Steven

• Consult with clients to gather information and discuss event vision.
• Planned and managed resources and budget to support and deliver objectives.
• Promoted upcoming events to drive awareness, increase attendance and support client success.
• Brought client visions to fruition, working with diverse industry vendors to bring top-quality service.
• Reworked complex schedules and calendar plans to meet unexpected changes or demands.
• Managed support staff and vendor coordination to facilitate logistics during event.
• Solicited client feedback to assess event success and uncover opportunities for improvement.
• Managed staffing schedules for employees, delivering operational efficiency whilst remaining under budget.
• Followed up with previous clients to verify satisfaction and seek out new event planning opportunities.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Researched local venues to determine capacity requirements, pricing and availability.

First point of contact for building users

• Lesdership
• Managed customer service interactions, addressing concerns and preserving positive experiences.
• Directed staff schedules and rosters, optimising workforce efficiency.
• Inspected facility to identify and promptly address maintenance needs.
• Conducted staff appraisals and evaluations, fostering continuous improvement and development.
• Recruited and onboarded new staff to meet performance standards.
• Enforced health and safety procedures to prioritise staff and customer wellbeing.
• Executed emergency response protocols for safe, secure and compliant environment.
• Handled guest complaints to protect brand reputation.
• Stored cash floats and delivered secure banking procedures.
• Met health and safety guidelines to maintain compliant working environments.
• Oversaw emergency procedures and administered first aid.
• Wrote end of shift reports to facilitate service continuity.
• Adhered to company policies and brand standards to support outstanding guest experiences.

• Managed team over 20.
• Created welcoming, vibrant cafe and bar atmosphere, generating positive first impressions with customers.
• Provided F&B service to customers per shift, continuously exceeding expectations.
• Facilitated smooth running of service by supporting management and service staff.
• Handled bar transactions and cash ups with meticulous accuracy, eliminating error.
• Adhered to cash and stock control systems to support cafe and bars management processes.
• Ordered and controlled beverage stock to facilitate disruption-free bar operations.
• Advised customers with allergens tolerances, demonstrating thorough menu knowledge.
• Managed customer complaints, providing prompt and impactful resolutions to maintain high customer satisfaction levels, tolerances, demonstrating thorough menu knowledge.

• Completed venue set and breakdown, transporting and storing equipment safely.
• Prepared premises and supplies for arriving guests.
• Set up equipment in pre-determined layouts and locations to meet event needs.
• Sold and served refreshments. meals to customers, promoting fun atmosphere and driving revenue gains.
• Helped catering teams with food running and guest services to meet team goals.
• Handled cash and POS transactions to process event sales quickly and accurately.

• Coordinated activities of dining room personnel to provide prompt, courteous service to guests.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.
• Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
• Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
• Boosted sales through targeted product training and upselling strategy.
• Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
• Attended regular training to obtain and update food safety certificates.
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.

• Planned and efficiently organised activities, details and timelines for large- and small-scale events.
• Delegated tasks to meet changing event demands, achieving agreed timings and maintaining professional standards.
• Evaluated client and guest feedback to improve event services.
• Trained hospitality staff on current services and facilities, enabling helpful, knowledgeable customer care.
• Understood event timelines and coordinated staff to meet required deadlines.

• Liaising with individual branches for the accumulation of cheques, ensuring criteria accuracy before processing.
• Verified data to confirm accuracy and completeness.
• Checked authenticity of documents, confirming signatures and other legal requirements.
• Responded to internal and external queries promptly and accurately.
• Processed data quickly and accurately, maintaining strong attention to detail.
• Worked with large volumes of data, completed accurate calculations, and presented results in required formats.

• Responded to customer requests with friendly, knowledgeable service and support.
• Responded to questions regarding service outcomes and resolved complaints.
• Maintaining positive customer relationships to ensure repeat business.
• Handled high call volumes with accuracy and efficiency for optimum productivity.