Arlene Lespeare
Birmingham
Summary
Motivated data specialist and team leader with expertise in data analysis, reporting, and operational improvements. Proven track record of driving service performance through data-driven insights. Currently leading a team at Compass Birmingham MHST, where I’ve implemented new technologies, improved operations, and enhanced service delivery. Seeking to leverage my skills in data management and quality assurance to improve Children's MHST services.
Overview
5
5
years of professional experience
Work history
Data and Administration Team Leader
Compass Birmingham MHST
Birmingham
2024.01 - 2026.02
- Led team to improve service delivery, ensuring timely communication and efficient data handling.
- Developed and maintained standardized information systems, improving data quality and service timeliness.
- Produced quarterly reports for NHS Commissioners, highlighting key service metrics such as referrals, demographics, and service delivery.
- Managed local information governance systems, ensuring compliance with data protection standards.
- Enhanced team efficiency by introducing streamlined processes, reducing report generation time by 30%.
- Led the implementation of new software tools, reducing administrative errors by 15% and increasing overall team productivity.
Business Support Assistant (Temp)
Birmingham Children’s Trust
Birmingham
2023.06 - 2024.12
- Managed complex calendars for children’s services, facilitating seamless coordination.
- Compiled, transcribed, and distributed meeting minutes, ensuring action items were followed up efficiently.
Education Support Team Manager
University of Birmingham
Birmingham
2022.01 - 2023.02
- Improved team performance through regular reviews and coaching.
- Directed the academic timetabling process and ensured the timely processing of exam results.
Transfer Agency Team Leader
T. Bailey Fund Services Ltd
2020.09 - 2021.12
- Managed team performance, achieving KPIs related to finance deals and ISA transfers.
- Designed training plans and advocated for staff recruitment to meet workload demands.
Education
BA (Hons) - Business Enterprise
University of Wolverhampton
ACAS Online Learning - Mental Health Awareness for Employers
Skills
- Data Management & Analysis: Reporting, analysis, interpretation, quality assurance, performance monitoring
- Communication & Presentation: Strong verbal and written communication, stakeholder engagement, training, report writing
- Leadership & Team Management: Coaching, staff development, performance management, conflict resolution
- IT Skills: Microsoft Office Suite, SharePoint, Company Databases, Google Platforms (Doc, Sheets, Drive)
- Other: Change management, problem-solving, continuous improvement
Websites
Timeline
Data and Administration Team Leader
Compass Birmingham MHST
2024.01 - 2026.02
Business Support Assistant (Temp)
Birmingham Children’s Trust
2023.06 - 2024.12
Education Support Team Manager
University of Birmingham
2022.01 - 2023.02
Transfer Agency Team Leader
T. Bailey Fund Services Ltd
2020.09 - 2021.12
BA (Hons) - Business Enterprise
University of Wolverhampton