Arlene Julia Vaz
Newcastle upon Tyne,Northumberland
Summary
Highly skilled professional with extensive proficiency in Microsoft Office programmes, including Word-processing, Excel, and PowerPoint. Demonstrates exceptional resourcefulness and inventory management capabilities. Possesses a strong working knowledge of Internet surfing and MS Outlook. Fluent in spoken and written English with excellent communication skills. Committed to leveraging these competencies to contribute effectively to organizational success.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Exam invigilator
British Council
Kuwait, Kuwait
2016.10 - 2018.06
- Enhanced test security by ensuring strict adherence to exam rules and regulations.
- Provided calm environment for candidates through effective invigilation duties.
- Ensured fair testing conditions by meticulously checking identification documents of candidates.
- Assisted in exam set up, creating an organized and conducive environment for candidates.
Administrave Assistant - Project Evaluation Dept
KUWAIT FOREIGN PETROLEUM EXPLORATION COMPANY (KUFPEC)
Kuwait
2016.01 - 2016.09
- Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets, and databases
- Consulting with staff in other departments and with external contacts
- Ordering and maintaining stationery and equipment.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Shipping Co-Ordinator - HARVEY NICHOLS
M.H. ALSHAYA CO. W.L.L.
Kuwait
2013.04 - 2015.10
- Liaison with the merchandisers, buyers, suppliers, etc for ready goods
- Attend various customer queries through email and phone
- Coordinate with port of loading for inbound bookings and updates
- Coordinate with DHL Express and DGF for inbound bookings and updates.
- Day to day co-ordination/correspondence with customers and other general office routine.
- Ensured timely delivery of products by overseeing dispatch procedures.
- Managed logistics to ensure customer satisfaction.
Sales Coordinator, Import and Export
MALAYSIAN INTERNATIONAL SHIPPING CO. c/o ALGHANIM BARWIL SHIPPING CO.
Kuwait
2011.11 - 2012.10
- Liaison with the operations, documentation, and sales team
- Provide support to sales team on freight rates and updates
- Attendcustomer queries pertaining to origin booking status, ETA, ETD through port of loading
- Attend customer queries pertaining to origin booking status, ETA, ETD through port of loading
- Sending rate requests to Liner principles, submission of quotes / booking number to clients
- Quotation filing on a monthly basis, maintaining quotation register for imports/exports
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Improved order accuracy through meticulous invoice verification process.
Customer Service Executive, Export & Import Dept
SAFMARINE CONTAINER LINES
Kuwait
2008.08 - 2011.06
- Deliver on service commitments: This includes the ability to deliver cargo on time and in full, issue timely and accurate documents and invoices, handling customer enquiries efficiently, follow-up of containers shut out in load ports and hub ports
- Reserve Container numbers for Dangerous/Reefer Cargo
- Closely cooperate with management to provide an excellent service to the customers
- Actively participate in Service Delivery Meetings, conference calls and WebEx
- Managed difficult situations for positive outcomes.
- Enhanced brand reputation with excellent telephone etiquette.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Oversee Dangerous, Out of Gauge, Dry and Reefer Bookings
- Co-ordinate with Over-Seas offices for export queries, rates, etc
Customer Service Executive, Import Department
MAERSK LINE KUWAIT CO. W.L.L.
Kuwait
2007.05 - 2008.07
- Printing/Amending/Attesting of all Customs/Port related documents
- Submission of all documents to Customs/Port authorities on timely basis
- Ensure no fines/penalty incurred on submitted documents
- Ensuring the timely payment towards invoices by the customer
- Co-ordinate/Correspond with all overseas offices in relation to procedures, custom related issues and assisting on customer related queries
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Followed up customer queries to check provided solutions met expectations.
- Built positive customer rapport through friendly, professional communication.
- Ensure workflow efficiencies, customer service excellence and quality assurance
Administrative Assistant - Project Evaluation Dept
KUWAIT FOREIGN PETROLEUM EXPLORATION COMPANY (KUFPEC)
Kuwait
2006.10 - 2007.05
- Prepare faxes, letters, and other courier material
- Typing of reports and documents, including word-processing, spreadsheets, and presentation materials
- Maintenance, ordering and distribution of stationery supplies
- Liaison with other KUFPEC departments (e.g HR, Finance, etc.)
- Storage and maintenance of technical software product
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Maintained stock levels to avoid shortages in office supplies.
- Supported accurate record-keeping with proficient data entry skills.
- Covering for other secretarial staff during their absence
Administrative assistant
Parsons Brinckerhoff International Inc
Kuwait
2006.04 - 2006.04
- Handling Visa and residence formaliƟes for all candidates hired from Overseas
- Ensure clients received the travel expenses on Ɵme and co-ordinate with the clients to make the necessary arrangements for their stay while in Kuwait
- Create and maintain internal and external correspondence files
- Prepare faxes, leƩers and typing general office rouƟne work
- Streamlined administrative processes for increased efficiency in the workplace.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Interacted professionally with clients providing excellent service at all times.
Education
Bachelor's - Business Administration
Herriot Watt University
2003.01 - 2006.01
Higher Secondary School -
Carmel School
2001.04 - 2002.01
Skills
- Proficient in Microsoft Office programmes, Word-processing, Excel, Power Point, and other work-related programmes
- Resourcefulness
- Inventory management
- Good working knowledge of Internet surfing and using MS Outlook
- Fluent in spoken and written English
- Excellent Communication skills
Trainings
- Enrolled in a Teaching Assistant course - Expected Completion - February 2025
- Project Cargo Handling Workshop, 01/01/12
- Customer Service Workshop, Dubai, 01/01/09
- E-Commerce Training, Jordan, 01/01/08
Timeline
Exam invigilator
British Council
2016.10 - 2018.06
Administrave Assistant - Project Evaluation Dept
KUWAIT FOREIGN PETROLEUM EXPLORATION COMPANY (KUFPEC)
2016.01 - 2016.09
Shipping Co-Ordinator - HARVEY NICHOLS
M.H. ALSHAYA CO. W.L.L.
2013.04 - 2015.10
Sales Coordinator, Import and Export
MALAYSIAN INTERNATIONAL SHIPPING CO. c/o ALGHANIM BARWIL SHIPPING CO.
2011.11 - 2012.10
Customer Service Executive, Export & Import Dept
SAFMARINE CONTAINER LINES
2008.08 - 2011.06
Customer Service Executive, Import Department
MAERSK LINE KUWAIT CO. W.L.L.
2007.05 - 2008.07
Administrative Assistant - Project Evaluation Dept
KUWAIT FOREIGN PETROLEUM EXPLORATION COMPANY (KUFPEC)
2006.10 - 2007.05
Administrative assistant
Parsons Brinckerhoff International Inc
2006.04 - 2006.04
Bachelor's - Business Administration
Herriot Watt University
2003.01 - 2006.01
Higher Secondary School -
Carmel School
2001.04 - 2002.01