Arlen Stuttard
Maidenhead, Berkshire
Summary
Highly skilled professional with expertise in communication, customer service, public speaking, problem solving, and organisational skills, main areas of experience in food development and hospitality, adhere all compliance and policy requirements keen eye for details and thorough understanding of industry regulation and best practices, valued collaboration approach to drive and achieve quality improvements, Adept at delivering exceptional customer service and effectively communicating complex information to diverse audiences. Proven ability to solve problems efficiently and maintain high levels of organisation in fast-paced environments. Seeking opportunities to leverage these skills in a dynamic role that offers growth and development.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Quality Assurance Assistant
Marks and Spencer PLC
London, UK
04.2014 - 01.2025
- Assisted NPD team throughout various stages of product creation
- Collaborating with development chefs, developers and suppliers in developing new and existing products.
- Maintained culinary centre's cleanliness, supporting hygienic work environment
- Successfully adhere to compliance health and food safety regulation.
- Bench marking comparing quality to competitors.
Customer Service Assistant
Marks and Spencer PLC
Maidenhead, UK
08.2006 - 04.2014
- Was responsible for resolving customer complaints and ensuring a high level of satisfaction by directly interacting with customers to answer questions and address any issues
- Processing order collection and stock take .
- Ability to communicate effectively and empathetically was a key building relationship to customer .
Product Demonstrator
Resource experience LTD
Bracknell, UK
02.2006 - 09.2008
- My primary responsibility was to effectively showcase products to potential customers to educate them on products features and benefits, ensuring memorable experience
- I also played a crucial role in collecting customer feedback to relay insight back to the product development and marketing teams, helping to refine and improve product offerings
Casino Dealer
Royal Caribbean International
Miami, USA
03.2001 - 02.2005
- I was responsible for dealing games such as Blackjacks, Roulette, and Baccarat while ensuring smooth and accurate management of each game.
- Handled chips and cards with utmost precision for fair gaming.
Sommelier
Royal Caribbean International
Miami, USA
09.1999 - 01.2001
- Conducting and leading wine tasting, ensuring an engaging and informative experience for guest taking into account the diverse palate preferences of guest
- Recommending wines to the guest, offering expert advice to enhance their dining experience and high standards of customer service.
Beverage Bar Server
Royal Caribbean International
Miami, USA
07.1997 - 12.1998
- As Beverage Bar server, I was responsible for providing exceptional customer service by serving a wide range of beverages and cocktails to our guest and ensuring a memorable experience.
- My ability to multitask and stay organised in a fast-paced environment was crucial in delivering timely.
- creating unforgettable moments and experience to our guest.
Casino Dealer
Star Cruises
Hongkong
07.1995 - 03.1997
- Ensuring all games are conducted in accordance with casino regulations and procedures
- Successfully managed high-stake Baccarat tables, enhancing player satisfaction and casino revenue dealing Blackjack, Tai Sai, .
Finance and Accounting Credit and Collection
Straightway Trading
Makati, Philippines
03.1993 - 06.1995
- Responsible for managing credit and collections process to ensure timely and accurate financial transactions
- Responsible for managing company accounts receivable for collection .
Education
Bachelor of Science - Foreign Service
Lyceum of the Philippines University
03.1989 - 03.1993
Skills
- Microsoft Word ,Power Point
- Communication
- Customer Service
- Public Speaking
- Problem solving
- Organisational
Timeline
Quality Assurance Assistant
Marks and Spencer PLC
04.2014 - 01.2025
Customer Service Assistant
Marks and Spencer PLC
08.2006 - 04.2014
Product Demonstrator
Resource experience LTD
02.2006 - 09.2008
Casino Dealer
Royal Caribbean International
03.2001 - 02.2005
Sommelier
Royal Caribbean International
09.1999 - 01.2001
Beverage Bar Server
Royal Caribbean International
07.1997 - 12.1998
Casino Dealer
Star Cruises
07.1995 - 03.1997
Finance and Accounting Credit and Collection
Straightway Trading
03.1993 - 06.1995
Bachelor of Science - Foreign Service
Lyceum of the Philippines University
03.1989 - 03.1993
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