Arkopal Saha
Telford,United Kingdom
Summary
Seasoned Pega Solutions Architect with 14 years of extensive experience and a solid track record of success across diverse industries. Possessing UK Indefinite Leave to Remain (ILR), effectively leveraged my expertise to drive impactful transformations in various roles throughout my career. Proficient in architecting and implementing tailored Pega solutions that address complex business challenges and deliver tangible results. Skilled in collaborating with cross-functional teams to translate business requirements into scalable, innovative solutions that align with organizational goals. Recognized for my ability to adapt to evolving industry landscapes and quickly grasp new technologies, ensuring the delivery of cutting-edge solutions. With a commitment to excellence and a customer-centric approach, I consistently strive to exceed expectations and drive value for stakeholders.
Overview
14
14
years of professional experience
4
4
Pega certifications
Work History
Solutions Architect
Coforge UK Limited
Telford, Shropshire
03.2018 - Current
Client Name- HMRC
Industry- Public sector
Responsibility-
- Design and implement a complete solution that covers the entire lifecycle of a business process or application using the Pega platform- Requirement Gathering, Process Definition, UI design, Data model design, Integration design, business logic design, case design, security design, deployment, monitoring.
- Partnered with engineering staff on identifying and resolving interface issues.
- Refined and upgraded existing software to continuously improve performance.
- Managed and mentored team of 30+ to deliver exceptional service.
- Defined, implemented and enforced software best practices, templates and standards to improve team performance.
Team Lead
Capgemini
Kolkata, India
03.2013 - 02.2018
Client Name- Sanofi Aventis Group
Industry- Healthcare
Responsibilities-
- Requirement analysis and design
- Offshore team lead
- Deployment support
- Unit Testing, Team Management
- Onsite coordinator
Client Name- Heathrow Airport Limited
Industry- Airline/Travel
Responsibilities-
- BRE designer and developer
- Onsite coordinator
- Support engineer
Technical Analyst
Cognizant Technology Solutions
Kolkata, India
07.2010 - 02.2013
Client Name- Zurich North America
Industry- Insurance
Responsibilities-
- Bug Fixing, Coding and Code Review.
- Unit testing and technical documentation
Education
Bachelor of Technology - Electrical Engineering
St Thomas College Of Engineering & Technology
Kolkata2010
Skills
- Pega Platform Expertise: Proficient in designing, implementing, and optimizing solutions using the Pega platform, including PegaRULES Process Commander (PRPC) and Pega Infinity
- Architectural Design: Demonstrated ability to architect complex Pega solutions, including application and data architectures, integration strategies, and security models
- Pega Guardrails: Deep understanding and adherence to Pega Guardrails to ensure solutions comply with best practices, performance standards, and maintainability guidelines
- Business Process Management (BPM): Extensive experience in modelling, automating, and optimizing business processes using Pega BPM capabilities, such as case management, workflows, and decisioning
- Customer Relationship Management (CRM): Expertise in leveraging Pega Customer Service (CS) frameworks to design and implement customer-centric solutions, including omni-channel interactions, service automation, and personalized experiences
- Integration: Proficient in integrating Pega applications with external systems, databases, and third-party APIs using Pega's integration capabilities, such as Connectors, Services, and REST/SOAP services
- Agile Methodologies: Experienced in Agile development methodologies, such as Scrum and Kanban, with a focus on iterative delivery, collaboration, and continuous improvement
- Team Leadership: Strong leadership and mentoring skills, with a proven track record of leading cross-functional teams, providing technical guidance, and fostering a culture of collaboration and innovation
- Requirements Analysis: Ability to collaborate with stakeholders to gather, analyze, and prioritize business requirements, translating them into technical solutions aligned with organizational goals
- Problem-Solving: Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues, troubleshoot performance bottlenecks, and implement effective solutions
- Communication: Effective verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders, facilitate workshops, and present solution designs and recommendations
- Continuous Learning: Commitment to staying abreast of Pega platform updates, industry trends, and emerging technologies through self-directed learning, training, and participation in Pega community forums and events
- Solution Architecture Patterns: Familiarity with design patterns, architectural styles, and industry best practices for building scalable, maintainable, and extensible Pega solutions
- Regulatory Compliance: Knowledge of regulatory requirements and industry standards relevant to the domains in which Pega solutions are deployed, such as GDPR
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Certification
- Certified Pega Lead System Architect v7.1
- Certified Pega Customer Service System Architect v7.2
Accomplishments
- Spearheaded the rapid design and deployment of critical COVID-19 response applications on the Pega platform
- Successfully led a seamless and efficient upgrade of Pega platform, enhancing system performance, scalability, and user experience while minimizing disruption to operations
- Successfully led the seamless migration of Pega applications from on-premise infrastructure to the cloud, ensuring minimal downtime, optimized performance, and enhanced scalability for the organization.
- Designed and implemented enhancements to HMRC application resulting in improved tax recovery rates and more accurate penalty imposition, leading to significant revenue gains and streamlined compliance processes.
- Implemented a Pega-based airline application that optimized flight scheduling, resulting in a 20% increase in operational efficiency.
Affiliations
- In my spare time, I enjoy honing my culinary skills, experimenting with diverse ingredients, and creating flavourful dishes that bring joy to friends and family gatherings
Timeline
Solutions Architect
Coforge UK Limited
03.2018 - Current
Team Lead
Capgemini
03.2013 - 02.2018
Technical Analyst
Cognizant Technology Solutions
07.2010 - 02.2013
Bachelor of Technology - Electrical Engineering
St Thomas College Of Engineering & Technology
Certified Pega Lead System Architect v7.1
Certified Pega Customer Service System Architect v7.2
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