Arjuna Kankanamalage
Newcastle Upon Tyne,UK
Summary
IT professional with extensive experience in endpoint administration, identity and access management, and networking. Proficient in Intune device enrollment, Azure AD Connect, and managing Windows 10/11 environments. Skilled in troubleshooting network connectivity issues and implementing group policy management. Aiming to leverage technical expertise to strengthen organizational IT infrastructure and security.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
IT & Network Support
Freelancer (Self)
Newcastle Upon Tyne, Tyne & Wear
2025.11 - 2026.04
- Provided first-line IT support through effective system configuration and troubleshooting of hardware and software.
- Assisted users with Microsoft 365 administration and delivered basic network security support.
- Facilitated user understanding of IT systems and applications.
Supervisor
Edward Commercial Cleaning Services
Newcastle Upon Tyne, Tyne & Wear
2024.10 - 2026.04
- Assisted in daily operations by managing staff schedules.
- Supported resolution of customer issues to maintain service quality.
- Facilitated communication within teams to enhance operational efficiency.
- Implemented company policies effectively, maintained high standards of service delivery.
- Ensured smooth operations with regular maintenance checks.
Assistant Post Master
Go Local
Newcastle Upon Tyne, Tyne & Wear
2024.10 - 2025.12
- Managed customer financial transactions, mail services, and secure cash handling.
- Delivered high-quality customer service and supported daily business operations.
- Handled confidential information, maintaining discretion and integrity.
- Processed invoices, ensuring timely payments.
- Support staff members with administrative tasks, reducing workload stress.
Education
BSc (Hons) - Computer Science (Networks & Cybersecurity)
Northumbria University
Newcastle, UK 2024.09 - 2025.10
Skills
- Endpoint Administration: Intune device enrollment, configuration profiles, and compliance validation
- Identity & Access: Azure AD Connect, Azure AD Join, and local/domain authentication management
- Networking: TCP/IP, DNS, DHCP, and network connectivity troubleshooting
- Operating Systems: Windows 10/11, Group Policy (GPO) management, and basic Linux
- Virtualization: Hands-on expertise with Hyper-V, VM management, and Windows Sandbox
Certification
- IT Fundamental - Part 1 (CompTIA ITF+ Curriculum) – Successfully Completed (April 2026).
- CompTIA A+ Training – In Progress: Mandatory module covering hardware, networking, and troubleshooting.
- Windows Client & Endpoint Management (MD-100 / MD-102) – In Progress: Practical labs including Azure AD identity management, Microsoft Intune device enrollment, and AutoPilot deployment.
- Microsoft Azure Fundamentals (AZ-900) – In Progress: Training in cloud architecture, services, and governance.
- AI – Microsoft 365 Copilot – In Progress: Implementing AI to enhance productivity across Microsoft 365 applications.
TECHNICAL PROJECTS
Final Year Project – AI Employee Training System (RAG-Based): Designed and developed an AI-powered system using Retrieval-Augmented Generation (RAG) and LLMs. Integrated document-based knowledge retrieval to improve response accuracy for business training. , Technologies: Python, LLM APIs, RAG Architecture, and Streamlit.,
Home IT & Cybersecurity Lab: Configured local and domain user authentication and managed Group Policy settings. , Performed network scanning and connectivity troubleshooting in a controlled virtual environment.
SOFT SKILLS
Communication, Problem Solving, Customer Service, Time Management, Teamwork.
Languages
English
Fluent
References
References available upon request.
Timeline
IT & Network Support
Freelancer (Self)
2025.11 - 2026.04
Supervisor
Edward Commercial Cleaning Services
2024.10 - 2026.04
Assistant Post Master
Go Local
2024.10 - 2025.12
BSc (Hons) - Computer Science (Networks & Cybersecurity)
Northumbria University
2024.09 - 2025.10