Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arjun Vijay

Crumpsall,Lancashire

Summary

Motivated Operations Team Lead with 2 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget and target-driven Assistant Manager with extensive expertise leading high-performing teams. Boosts profitability and company growth through motivational leadership, outstanding service and smooth operational management.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Experience

Assistant Manager

Burger King
Manchester, Lancashire
09.2023 - Current
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
  • Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.

Team Lead

Think & Learn Pvt Ltd
Banglore, India
06.2019 - 03.2022
  • Supported company's business strategy by developing and managing global supply base contributing to growth
  • Managed new projects and successfully implemented them within the specified timeframe
  • Developed and optimised the layouts of process and fixture plans flowcharts to maximise the productivity Increased profits related to supply chain operations plan and exceeded established goals
  • Headed a team of 20 Senior Ops/Ops, planned smooth functioning of day-to-day work of Loan management Pan-India Operations, support to Sales, Fin-Ops, and Customers
  • Handled 35000+ Active loans of customers and had a delta of a massive 25% of registration of ECS for a customer's First EMI, March 2021 at 70% total registration success to 95% in February 2021
  • Identified process improvement opportunities, optimized and digitized processes by intelligent automation, and created front-end journeys to make them Robust and Efficient
  • Owned the smooth running of the business with Banking partners, Regulatory authorities and was the first point of contact
  • Integrated digital alternatives for EMI/auto-debit for customers like API EMandate, eSign mandate, Nach Aggregator mode & UPI registration contributed to 67% payment registration every month
  • Monitored TAT of Mandate registration to identify any specific breach of TAT defined by Regulatory authorities
  • Designed new SOPs and improved existing ones that support day-to-day operations; outlining process flows, defining operating rules and policies, assigning operational responsibilities
  • Onboarded, trained, and tracked the performance metrics, taking corrective actions, analyzing bottlenecks, and implementing solutions that bring process performance to the next level
  • Performed data integrity checks on approved loans, disbursal management, and identified delinquent accounts
  • First point of contact for Escalation Matrix with respect to Banks, financial institutions, regulatory authorities, customers, fin-ops, and the Sales team related to the EMI Journey of customers
  • Coached the Sales team related to Payments, supported and resolved their queries
  • Directed planning and procurement of required materials and man power for the new projects.

Education

Bachelor of Technology - Computer Science Engineering

Dr MGR University
India
09.2013 - 03.2017

MSc - Procurement,Logistics & SupplyChain Managment: Supply Chain

University of Salford
Manchester, Salford
03.2022 - 03.2023

Skills

  • Motivational leadership
  • Excellent communication
  • Methodical planning
  • Outstanding time management
  • Employee coaching and mentorship
  • Team supervision

Certification

Multi-unit operations management Incident management People Management Fintech Operations Banking Operations and Relationship Data Analysis & Reporting

Languages

English
Fluent

Timeline

Assistant Manager

Burger King
09.2023 - Current

MSc - Procurement,Logistics & SupplyChain Managment: Supply Chain

University of Salford
03.2022 - 03.2023

Team Lead

Think & Learn Pvt Ltd
06.2019 - 03.2022

Bachelor of Technology - Computer Science Engineering

Dr MGR University
09.2013 - 03.2017

Experience

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Arjun Vijay