Arjun SY

• Specialised in managing end-to-end vendor master management, including vendor qualification, onboarding, maintenance, and query escalation.
• Vendor Qualification: Review vendor setup/change requests from different criteria & policies and approve/reject request to qualify the vendor for creation. Suggest appropriate payment channel.
• Vendor Onboarding: Collaborate with vendor to Gather Vendor Data & Documents, verify vendor data against supporting document & approve/Reject.

Conduct vendor data validation using Foxtrot automation tools.

• Manage tickets and queries on ServiceNow, ensuring SLA adherence.
• Managed multiple shared email boxes, including Outlook and Service Now ticketing tool, addressing and resolving queries within stipulated timeframes.
• Stakeholder Query/Escalation Management: Manage day to day queries & escalation, provide resolution, prepare RCA to business on escalations.
• Assisted in reducing blocks and wrong payment follow-ups, enhancing overall payment accuracy.
• Enforce compliance with SOPs and internal controls.
• Identified process challenges and presented SLA metrics to business during monthly governance calls, facilitating informed decision-making.
• Served as subject matter expert for various projects, providing guidance and expertise.
• Led a team of 6 members managing helpdesk operations.
• Identified process challenges and presented SLA metrics to business during monthly governance calls, facilitating informed decision-making.

• Rectified errors, guided processors on mistakes, and delivered training to enhance accuracy
• Handled escalations and conducted root cause analysis to identify resolution strategies
• Conducted quality checks across payment methods, currency checks, control numbers, authorisation dates, retention/WHT, and special vendors to ensure accuracy
• Assumed senior roles to support team dynamics include team support, resolution of complex issues and planning. Team management and internal/external client relationship management.
• Organised meetings to facilitate effective communication Service level agreements set by management
• Working on multiple shared E-mail boxes such as GMB, Outlook, SSC ticketing tool and have address and resolve all the queries within the stipulated time period.

• Processing invoices in SAP
• Helping the team members in processing and solving their queries to post the invoices.
• Training the new joiners and other team mates about invoice processing and with quality control activity
• Managing all activities of P2P IP process in LATAM region and helping the team to meet SLAS - Allocating & planning of QC work for entire P2P regions with the team members.
• Performing route cause analysis of the invoices where the payments have been delayed.
• Interacted with client daily and performed day-to-day management activities of the process which included resource allocation and planning.
• Working on deadlines and extending the working hours to meet the deadline and to ensure to complete the assigned work without missing SLA.
• To ensure clients are reported on time and proper guidelines and updates are taken.
• Updating DTPs in 'pro-fact' and routing it for proper approval and to ensure updated DTPS are in place.
• Identify reasons for reconciling differences, including root cause analysis of process defects and ensuring adequate internal control procedures.
• Responsible for P2P Quality Control reports
• Duplicate report
• MIRO report
• Future date report
• Price Difference Report (Exchange rate difference check)