Arjun Sekhar
Edmonton,Malta
Summary
Detail-oriented IT Support Technician experienced in optimising software and system performance through effective troubleshooting and issue resolution. Enhanced IT department functionality by managing diverse repair and maintenance tasks with precision. Committed to leveraging technical expertise in Microsoft Office, Excel, and Google Drive to support organisational efficiency and IT operations.
Overview
1
1
Certification
10
10
years of professional experience
Work history
IT SUPPORT TECHNICIAN
CT PARK
Valletta, Malta
2023.05 - 2026.04
- Experienced IT Support Engineer at CT PARK, proficient in desktop software and hardware support including Windows Server, Active Directory, Windows OS, and Microsoft Office Suite. Skilled in providing professional support via phone and email, maintaining meticulous records, and swiftly resolving faults. Experienced in supporting various devices and applications, with additional expertise in intercoms, 3cx, and credit card devices and also managing EV stations. Eager to contribute to organisational success with a passion for impactful work.
- worked at CT Park Malta, where I gained hands-on experience in the installation, configuration, maintenance, and technical support of car park management systems and EV charging infrastructure. Developed expertise in configuring and supporting car park management systems for optimal performance.
- Creating and maintaining technical documentation and knowledge articles in Confluence.
- Supporting and troubleshooting car park management systems integrated with HUB Parking Technology solutions.
- Diagnosing hardware and software issues, performing system testing, and providing technical support.
Managing incidents, service requests, and problem resolution using the Jira ticketing system. - Configuring, monitoring, and maintaining EV charging stations, including EV Core chargers.
- Working with customers and internal teams to ensure reliable operation of parking and EV charging systems while resolving technical issues efficiently.
IT SUPERVISOR
JETKING FLEXI WORKFORCE
Thrissur
2021.10 - 2022.06
- Led team of IT professionals in daily operations of organisation's IT systems, including troubleshooting technical issues, evaluating and implementing hardware and software solutions, ensuring security and integrity of data, managing budgets and resources, and training team members.
- Oversaw daily activities of technical teams to ensure optimal performance in projects.
- Monitored daily system performance, mitigating potential risks promptly before escalation into larger issues.
- Devised more efficient data storage systems to improve accessibility.
SYSTEM ADMINISTRATOR
NSE IT
Thrissur
2020.01 - 2021.05
- I am responsible for providing technical assistance and support to customers or end-users who are experiencing technical issues with hardware, software, or other Computer- related products or services.
- Conducted regular system audits to uphold digital hygiene standards, ensuring compliance and minimising security risks.
- Optimised database maintenance through implementation of efficient procedures, enhancing data integrity and accessibility.
- I am responsible for providing technical assistance and support to customers or end-users who are experiencing technical issues with hardware, software, or other Computer-related products or services.
IT SUPPORT ENGINEER
TECHNIP FMC – HPCL PROJECT
Vizag
2019.06 - 2019.12
COMPUTER HARDWARE ENGINEER
TECHSTEAD SYSTEMS LTD
2016.05 - 2018.05
Education
UG DIPLOMA - BUSINESS MANAGEMENT
Idea Academy
Mosta , Malta 3 2023 - 3 2024
DIPLOMA - COMPUTER ENGINEERING
Kkmmpc Mala
Kerala , India 6 2013 - 4 2016
High School Diploma -
Govt Samithy Hss
Kerala , India 7 2011 - 4 2013
Skills
- Remote desktop support
- Troubleshooting techniques
- Operating systems proficiency
- ITIL frameworks
- Microsoft Excel
- Microsoft Office
- Outlook
- Google Drive
- Skype
- Team management
- Team work
Certification
- Driving Licence: B
LANGUAGE SKILLS
Mother tongue(s): MALAYALAM
Other language(s): ENGLISH
Understanding: Listening C1, Reading C1
Speaking: Spoken production C1, Spoken interaction C1
Writing: C1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
REFERENCE
MR.CHARLES BALDACCHINO
He is my former coworker at CT Park Ltd,Malta. He is a senior member of the team.
E-mail id : charles.baldacchino@ctpark.com.mt
Timeline
IT SUPPORT TECHNICIAN
CT PARK
2023.05 - 2026.04
IT SUPERVISOR
JETKING FLEXI WORKFORCE
2021.10 - 2022.06
SYSTEM ADMINISTRATOR
NSE IT
2020.01 - 2021.05
IT SUPPORT ENGINEER
TECHNIP FMC – HPCL PROJECT
2019.06 - 2019.12
COMPUTER HARDWARE ENGINEER
TECHSTEAD SYSTEMS LTD
2016.05 - 2018.05
High School Diploma -
Govt Samithy Hss
7 2011 - 4 2013
DIPLOMA - COMPUTER ENGINEERING
Kkmmpc Mala
6 2013 - 4 2016
UG DIPLOMA - BUSINESS MANAGEMENT
Idea Academy
3 2023 - 3 2024