Arjun Rasalia

RESPONSIBILITIES:

• Drafting road map to achieve financial goals
• Training staff for backend operations such as tickets, rooms reservations & visa confirmation of client.
• Handling corporate client's meetings and events.
• Planning standard operating procedures and implementing them for smooth working of organization and client satisfaction.
• Setting up targets for individuals & team and help them achieve it.
• Product creation and launch 14 new products successfully within month.
• Enforced service standards to maintain establishment reputation for excellence.
• Created seasonal sales plans with varying stock and promotional strategies.
• Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
• Pursued new business opportunities by forging strong networks and contacting potential buyers.
• Negotiated buying conditions and sales contracts to secure lucrative deals.

• ROLE: ASSOCIATE LEVEL ROLE IN ALL 4 CORE AREAS.
• RESPONSIBILITIES:

Front Office:

• Handling guest calls and requests.
• Guest checkout and assisting them with their luggage.
• Checking in guest and showing around room and property.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Delivered tailored assistance to customers with disabilities.

Food and beverage:

• Order taking and service of food and beverage.
• Supervise casual's movement in events for smooth flow of events.
• In Room Dining Services as per hotel standards.
• Setting up event venue in hotel
• Handled high-volume telephone and email enquiries to minimise backlogs.