ARJUN PILLAI
CUSTOMER SERVICE ADVISOR, SITEL
Coventry
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Customer Service Advisor
Sitel
Coventry
2022.08 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Business Development Manager
OYO Hotels And Homes
Kochi
2021.12 - 2022.04
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Worked with existing customers to increase purchases of products and services.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
SR. Business Development Manager
Mugen Solutions
Dubai
2020.10 - 2021.10
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Collected data and performed customer needs analysis.
- Collaborated with sales and marketing departments to support project rollout.
- Negotiated, prepared and signed contracts with clients.
Client Manager
Synergy Properties
Dubai
2020.02 - 2020.09
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
Business Development Manager
DNA Design Studio
Kochi
2017.08 - 2020.01
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Worked with existing customers to increase purchases of products and services.
- Represented company and promoted products at conferences and industry events.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
- Performed research to uncover potential target areas, markets and industries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Sales Consultant And Marketing Officer
Peninsular Honda
Kochi
2015.08 - 2016.06
- Created detailed sales presentations to communicate product features and market data.
- Presented products using interactive materials such as videos, charts and slideshows.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Oversaw daily outbound calls to identify services that address primary needs.
- Provided sales and customer service assistance to walk-in traffic
Education
Master of Arts - International Business Management
Middlesex University
Dubai, UAE 2020.01 - 2022.03
Skills
Cold Calling
New Business Development
Sales expertise
Verbal and written communication
Relationship building and rapport
Business development and planning
Operations
Timeline
Customer Service Advisor
Sitel
2022.08 - Current
Business Development Manager
OYO Hotels And Homes
2021.12 - 2022.04
SR. Business Development Manager
Mugen Solutions
2020.10 - 2021.10
Client Manager
Synergy Properties
2020.02 - 2020.09
Master of Arts - International Business Management
Middlesex University
2020.01 - 2022.03
Business Development Manager
DNA Design Studio
2017.08 - 2020.01
Sales Consultant And Marketing Officer
Peninsular Honda
2015.08 - 2016.06