Arju Man Ara
Southampton,Hampshire
Summary
Experienced Customer Service Professional with a track record of excellence in providing top-notch service to clients and customers. Strong communication and problem- solving skills, with a commitment to exceeding customer expectations. Proven ability to handle a wide range of customer inquiries and issues, ensuring satisfaction and loyalty.
Overview
4
4
years of professional experience
Work history
Customer Service Representative
ARJU MAN ARA, Representative Burger King
Dhaka
04.2021 - 07.2023
- Resolving customer complaints
- Answered customer telephone calls promptly and improved on-hold wait times.
- Taking orders or processing payments
- Capture customer insights and escalate issues to other internal departments
- Maintaining a high standard of service quality as per the requirements of the organization.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
Sales Executive
Gentle Park Bangladesh Ltd
Dhaka
09.2019 - 01.2021
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Education
Bachelor - Economics
Carmichael College
Skills
- Excellent Communication:
- Problem-Solving
- Patience
- Adaptability
- Time Management
- Teamwork
- Positive Attitude
- Cultural Sensitivity
- Sales enquiry handling
- Store maintenance
Languages
English
Intermediate
Timeline
Customer Service Representative
ARJU MAN ARA, Representative Burger King
04.2021 - 07.2023
Sales Executive
Gentle Park Bangladesh Ltd
09.2019 - 01.2021
Bachelor - Economics
Carmichael College
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