Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Arjen Sjollema

South Queensferry, Edinburgh

Summary

Creative and pro-active Energy Advisor with expert knowledge of the energy sector and the climate crisis. A team-payer with exceptional communication skills, and a talent for building strong, effective relationships. Experienced in project management and coordination, and community engagement, with a proven track record in customer service. Highly organised and great at planning, with the ability to work flexibly to deliver projects to budget and on time. Seeking to apply these skills to transform the lives of vulnerable individuals, empower communities to live more sustainably, and contribute to protecting the planet.


Overview

6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Affordable Warmth Advisor

Changeworks
Edinburgh
08.2023 - 03.2025
  • Project Lead on large project engaging with over 240 householders. Met or exceeded all project targets 2 months before project end.
  • Working on several projects simultaneously providing energy advice, coaching and advocacy to people living in fuel poverty.
  • Providing excellent customer service over the phone, via email and face-to-face, with client satisfaction of 95%
  • Responsible for writing internal and external progress reports.
  • Planning and delivery of public-facing talks, workshops, and events.
  • Coaching and supporting volunteers and new-starts.
  • Liaising with colleagues, donors, and partner organisations.
  • Building effective working relationships.

Project Coordinator

Changeworks
Edinburgh
06.2023 - 09.2023
  • Coordination and project management of a short-term, internal-facing project focussing on improving the telephony system used by our delivery teams.
  • Conducting market research.
  • Planning and facilitation of workshops and meetings
  • Report writing

Administrative Advisor

Changeworks
Edinburgh
04.2022 - 08.2023
  • Provided energy advise and coaching over the phone and face-to-face to people living in fuel poverty
  • Responsible for administrative tasks to ensure the effective running of our services.

Community Living Assistant

Capability Scotland
Edinburgh
11.2019 - 04.2022
  • Provided dedicated one-on-one and group support to people with complex care needs, with a person-centred approach

Trainer & Coach (voluntary)

Kayak Club Groningen
Groningen, Netherlands
01.2019 - 11.2019
  • Training and coaching of several youth and beginner teams in Canoe Polo.
  • Empowering individuals to help grow competencies and confidence on and off the pitch.

Education

Strategy & the Sustainable Enterprise -

IIMB via edX
Online course
03.2020 - 04.2020

Industrial Design Intensive -

Umeå Institute of Design
Umeå
08.2017 - 06.2018

BA - Communication & Multimedia

Hanze University of applied sciences
Groningen, Netherlands
08.2011 - 06.2016

Skills

  • Excellent communication
  • Community engagement
  • Energy advice and advocacy
  • Ability to build effective relationships
  • Project management and coordination
  • Organisation, planning, and time management
  • Monitoring, evaluation, and reporting
  • Expert knowledge of energy sector
  • Skilled in software such as MS Office, Adobe Suite, and Microsoft 365
  • Creative problem-solving and adaptability

Certification

  • City & Guilds Level 3 Award in Energy Awareness
  • Prince 2 Project Management Certification


Languages

English
Fluent
Dutch
Native
German
Intermediate
Swahili
Beginner

Affiliations

  • Climate Justice
  • Equality, Diversity & Inclusion
  • Community Engagement

Timeline

Affordable Warmth Advisor

Changeworks
08.2023 - 03.2025

Project Coordinator

Changeworks
06.2023 - 09.2023

Administrative Advisor

Changeworks
04.2022 - 08.2023

Strategy & the Sustainable Enterprise -

IIMB via edX
03.2020 - 04.2020

Community Living Assistant

Capability Scotland
11.2019 - 04.2022

Trainer & Coach (voluntary)

Kayak Club Groningen
01.2019 - 11.2019

Industrial Design Intensive -

Umeå Institute of Design
08.2017 - 06.2018

BA - Communication & Multimedia

Hanze University of applied sciences
08.2011 - 06.2016

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Arjen Sjollema