Arjen Sjollema
South Queensferry, Edinburgh
Summary
Creative and pro-active Energy Advisor with expert knowledge of the energy sector and the climate crisis. A team-payer with exceptional communication skills, and a talent for building strong, effective relationships. Experienced in project management and coordination, and community engagement, with a proven track record in customer service. Highly organised and great at planning, with the ability to work flexibly to deliver projects to budget and on time. Seeking to apply these skills to transform the lives of vulnerable individuals, empower communities to live more sustainably, and contribute to protecting the planet.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Affordable Warmth Advisor
Changeworks
Edinburgh
2023.08 - 2025.03
- Project Lead on large project engaging with over 240 householders. Met or exceeded all project targets 2 months before project end.
- Working on several projects simultaneously providing energy advice, coaching and advocacy to people living in fuel poverty.
- Providing excellent customer service over the phone, via email and face-to-face, with client satisfaction of 95%
- Responsible for writing internal and external progress reports.
- Planning and delivery of public-facing talks, workshops, and events.
- Coaching and supporting volunteers and new-starts.
- Liaising with colleagues, donors, and partner organisations.
- Building effective working relationships.
Project Coordinator
Changeworks
Edinburgh
2023.06 - 2023.09
- Coordination and project management of a short-term, internal-facing project focussing on improving the telephony system used by our delivery teams.
- Conducting market research.
- Planning and facilitation of workshops and meetings
- Report writing
Administrative Advisor
Changeworks
Edinburgh
2022.04 - 2023.08
- Provided energy advise and coaching over the phone and face-to-face to people living in fuel poverty
- Responsible for administrative tasks to ensure the effective running of our services.
Community Living Assistant
Capability Scotland
Edinburgh
2019.11 - 2022.04
- Provided dedicated one-on-one and group support to people with complex care needs, with a person-centred approach
Trainer & Coach (voluntary)
Kayak Club Groningen
Groningen, Netherlands
2019.01 - 2019.11
- Training and coaching of several youth and beginner teams in Canoe Polo.
- Empowering individuals to help grow competencies and confidence on and off the pitch.
Education
Strategy & the Sustainable Enterprise -
IIMB via edX
Online course 2020.03 - 2020.04
Industrial Design Intensive -
Umeå Institute of Design
Umeå 2017.08 - 2018.06
BA - Communication & Multimedia
Hanze University of applied sciences
Groningen, Netherlands 2011.08 - 2016.06
Skills
- Excellent communication
- Community engagement
- Energy advice and advocacy
- Ability to build effective relationships
- Project management and coordination
- Organisation, planning, and time management
- Monitoring, evaluation, and reporting
- Expert knowledge of energy sector
- Skilled in software such as MS Office, Adobe Suite, and Microsoft 365
- Creative problem-solving and adaptability
Certification
- City & Guilds Level 3 Award in Energy Awareness
- Prince 2 Project Management Certification
Languages
English
Fluent
Dutch
Native
German
Intermediate
Swahili
Beginner
Affiliations
- Climate Justice
- Equality, Diversity & Inclusion
- Community Engagement
Timeline
Affordable Warmth Advisor
Changeworks
2023.08 - 2025.03
Project Coordinator
Changeworks
2023.06 - 2023.09
Administrative Advisor
Changeworks
2022.04 - 2023.08
Strategy & the Sustainable Enterprise -
IIMB via edX
2020.03 - 2020.04
Community Living Assistant
Capability Scotland
2019.11 - 2022.04
Trainer & Coach (voluntary)
Kayak Club Groningen
2019.01 - 2019.11
Industrial Design Intensive -
Umeå Institute of Design
2017.08 - 2018.06
BA - Communication & Multimedia
Hanze University of applied sciences
2011.08 - 2016.06