Arivist Cupi
Customer Service
WATFORD,Hertfordshire
Summary
A resourceful employee with outstanding knowledge to develop and maintain a healthy customer pipeline. Consistently works to attract new business opportunities with a particular talent in customer service improvements.
Overview
11
11
years of professional experience
Work history
Customer Care Assistant
Morrison's Watford
Watford, HRT
04.2017 - Current
- Ensure that the restaurant is clean and well-maintained.
- Operate cash register and process customer cash and credit card payments.
- Addressing and resolving all issues, concerns, and complaints from customers.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Took and served customers' food and drink orders promptly and accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Waiter
Zinco Restaurant
Watford, HRT
01.2018 - 05.2018
- Teamwork and collaboration in a fast-paced environment.
- Display advanced customer service competencies in every position held- ensured all guests received prompt and attentive service.
- Proficient in handling POS systems and order processing.
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
- Practised health and safety measures to comply with regulations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Department Counsellor of the Department of Culture
Turin
Turin, Italy
03.2015 - 03.2017
- Managing and providing information concerning lectures and the bureaucratic/administrative aspects of the Department.
- Managing appointments and meetings between professors and department students.
- Part of the Department Quality Control Commission and department counsellor.
-
Advisor
University of Turin, Volunteering, Associazione Trentino con i Balcani
, Italy
03.2015 - 03.2017
- Particular focus on bureaucratic matters, concerning the registration of the examination.
- Helping both department manager and students on clarifying any doubt regarding classes.
Volunteer Coordinator
Associazione Trentino con i Balcani
Trento, Trentino
07.2016 - 09.2016
- Political study project in Kosovo in 2016.
- Organization of meetings with different prominent personalities inside the political environment of the territory.
- Analysation of international institutions inside the territory at several levels.
Department Counsellor
University of Perugia
09.2013 - 05.2014
- Administrative-bureaucratic management of the Department of Political Sciences.
- Managing and solving any bureaucratic issue within the Department.
Office Clerk
Doctoral Office of the University of Perugia
Perugia, Italy
10.2012 - 02.2013
- Welcomed guests and clients in an upbeat and friendly manner.
- Streamlined operations by organizing files and documents to implement improved workflow and organization.
Education
Master's Degree - International Sciences, European Studies
University of Turin
Turin07.2016
Bachelor's Degree - Political Sciences and International Relations
University of Perugia
PERUGIA2014
Skills
- Excellent communication skills, both verbal and written
- Flexible and work well in a team
- Able to work well under pressure
- Respectfulness
- Team player
- Understanding the customer's perspective
Languages
Albanian
Native
Italian
Native
English
Fluent
Timeline
Waiter
Zinco Restaurant
01.2018 - 05.2018
Customer Care Assistant
Morrison's Watford
04.2017 - Current
Volunteer Coordinator
Associazione Trentino con i Balcani
07.2016 - 09.2016
Department Counsellor of the Department of Culture
Turin
03.2015 - 03.2017
Advisor
University of Turin, Volunteering, Associazione Trentino con i Balcani
03.2015 - 03.2017
Department Counsellor
University of Perugia
09.2013 - 05.2014
Office Clerk
Doctoral Office of the University of Perugia
10.2012 - 02.2013
Master's Degree - International Sciences, European Studies
University of Turin
Bachelor's Degree - Political Sciences and International Relations
University of Perugia
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