Arisha Arif
Summary
I am an engaged university student pursuing a BA in LLB Law and politics. I am an excellent communicator and problem solver with an affinity for sales and marketing. Eager to apply academic knowledge and gain hands-on experience in the law industry through potential internships. I am a Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Administrative assistant
Hadi Care
Leeds, Moortown
08.2023 - 08.2023
- Received, sorted and distributed incoming mail.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Provided printing, photocopying scanning support to colleagues.
- Assisted managers in compiling and organising materials for meetings.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Kept and maintained accurate filing system for preservation of office information.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
Waitress assistant
Brooklyn Café
Glasgow
06.2021 - 08.2021
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Arranged tables and set up linens and silverware in preparation for guests.
- Greeted and escorted guests to tables.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Attended to customer's needs proactively for first-class waiting service.
- Received complaints and offered remedial action to help improve customer experiences.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Informed kitchen staff regarding special order requirements.
- Maintained excellent level of service in busy and demanding restaurant environment.
Retail assistant
Day to Day Express
Leeds
05.2021 - 08.2021
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Worked closely with management to train new team members, supporting optimal sales productivity.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Processed product returns, ensuring items were clean and resalable.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Followed company procedures and guidelines for smooth retail operations.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Maintained accurate records to track cash handling activities.
- Maintained knowledge of products and features to provide recommendations to customers.
Retail Assistant
Phone Guru
12.2018 - 02.2020
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
- Updated product labelling and pricing to reflect discounts and offers.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Regularly exceeded weekly sales targets through exceptional service and proven upselling techniques.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Education
Bachelor of Arts - LLB law
University of Hull
Hull 09.2023 -
A-Levels -
Leeds College
Leeds 09.2021 - 06.2023
GCSE -
Rastrick High School
Brighouse 09.2016 - 06.2021
Skills
- Excellent telephone and email etiquette
- Office supply management
- Greeting visitors
- Meeting planning
- Self-directed
- Problem resolution
- Organising mail
- Data entry
- Proofreading
- Answering incoming calls
Languages
English
Fluent
Punjabi
Fluent
Spanish
Intermediate
Timeline
Bachelor of Arts - LLB law
University of Hull
09.2023 -
Administrative assistant
Hadi Care
08.2023 - 08.2023
A-Levels -
Leeds College
09.2021 - 06.2023
Waitress assistant
Brooklyn Café
06.2021 - 08.2021
Retail assistant
Day to Day Express
05.2021 - 08.2021
Retail Assistant
Phone Guru
12.2018 - 02.2020
GCSE -
Rastrick High School
09.2016 - 06.2021
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