Arisa Maphakdee
IT MANAGEMENT
Manchester
Summary
As a postgraduate student in information technology management with a background in information technology and engineering, I am eager to transition into a business analysis role. I bring a blend of
programming, sales engineering, and business software support analysis to the table. To seeking an opportunity where analytical mindset and effective communication skills can contribute to business success by developing and implementing technical solutions. Proficient in tools like CRM software and SAP S/4 HANA, I am ready to bring a strategic approach to enhance operational efficiency and drive informed decision-making to drive an optimal user experience.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Business Software Support Analyst (BA)
Signify Co., Ltd.
Bangkok
08.2021 - 04.2022
- Created customized development frameworks for customers based on specific business goals and budgetary constraints that addressed the specific requirements and limitations of the customers.
- Managed customer enquiries and facilitated the transfer of application knowledge to business users, ensuring they had a clear understanding of the SugarCRM software's functionalities.
- Acted as a liaison between the customers and the software development team, coordinating efforts to comprehend and test software enhancements and fixes.
Project Sales Engineer
Vichai Trading (1983) Co.,Ltd.
Bangkok
11.2020 - 07.2021
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Managed technical integration, systems engineering program management, customer support and program management.
- Analyzed market trends, competitor performance and audio-visual product strengths.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Designed audio-visual systems for clients, using technical expertise and industry knowledge to create customised solutions.
Audio Visual Engineer
Vichai Trading, Co.,Ltd
Bangkok
06.2019 - 10.2020
- Developed and programmed audio visual systems, incorporating user experience (UX) and user interface (UI) design principles to create intuitive control interfaces.
- Collaborated closely with clients to understand their needs and designed customised UX/UI solutions that enhanced the usability and functionality of control systems.
- Implemented innovative UX/UI designs to simplify control operations, ensuring a seamless and user-friendly experience for end-users.
- Conducted comprehensive training sessions to educate users on how to effectively control and navigate the systems that I had developed and designed.
- Provided ongoing support and assistance to users, addressing any questions or concerns they had related to the control systems.
- Stayed updated with the latest trends and advancements in audio visual programming, UX/UI design, and user training techniques to continuously improve the quality and usability of the systems.
Education
Bachelor Degree - Control Systems And Instrumentation Engineering
King Mongkut's University of Technology
Thailand 05.2014 - 05.2018
Master of Science - Information Technology
King Mongkut's University of Technology
Thailand 01.2020 - 12.2021
Master of Science - IT Management
Sheffield Hallam University Sheffield
09.2023 - Current
Skills
SAP S/4 HANA
Certification
[Microsoft] Cloud computing workshop
Timeline
Master of Science - IT Management
Sheffield Hallam University Sheffield
09.2023 - Current
[Microsoft] Cloud computing workshop
12-2021
Business Software Support Analyst (BA)
Signify Co., Ltd.
08.2021 - 04.2022
Project Sales Engineer
Vichai Trading (1983) Co.,Ltd.
11.2020 - 07.2021
Master of Science - Information Technology
King Mongkut's University of Technology
01.2020 - 12.2021
[Q-SYS] Video 101 Training
01-2020
[Q-SYS] Control 101 Training
12-2019
[Q-SYS] Level 1 Training
12-2019
Audio Visual Engineer
Vichai Trading, Co.,Ltd
06.2019 - 10.2020
Bachelor Degree - Control Systems And Instrumentation Engineering
King Mongkut's University of Technology
05.2014 - 05.2018
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