Arindam (Andy) Bhattacharya
Reading,Berkshire
Summary
Senior Salesforce delivery leader with over 15 years in the Salesforce ecosystem and 21 years of overall professional experience. Expertise in leading large-scale Salesforce transformation programs and multi-cloud deployments for global system integrators and enterprise clients across Europe, the UK, and the USA. Currently overseeing end-to-end delivery governance and client engagement at Cognizant UK, recognized for enhancing delivery predictability and stakeholder confidence while driving Salesforce best practices. Proven ability to navigate regulated environments, ensuring alignment between business outcomes and Salesforce capabilities through effective communication and high-performing teams.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Sr Delivery Manager
Cognizant Technology Solutions
London
2021.04 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Salesforce Solution Architect
TCS
Kolkata, India
2019.07 - 2021.04
- Ensured seamless integration with existing platforms by collaborating closely with the development team.
- Conducted extensive research on industry trends; this led to a more informed decision-making process about technology integration into current systems.
- Provided technical leadership during projects, ensuring alignment with organisational objectives and goals.
- Facilitated improvement in overall system efficiency by creating robust software architecture designs.
- Coordinated cross-functional teams, fostering a collaborative environment and enhancing productivity levels.
- Managed risks during project lifecycles, ensuring smooth transitions between stages and minimising downtime.
Sr Manager - Projects
ATOS
Kolkata, India
2015.03 - 2019.07
- Provided leadership and direction to team members for enhanced productivity.
- Coordinated cross-functional teams, promoting collaborative work environment.
- Developed comprehensive project plans for successful execution.
- Established key performance indicators to monitor project progress.
Sr Solution Architect
Tech Mahindra
Kolkata, India
2014.07 - 2015.03
- Delivered robust architectures by collaborating with project stakeholders and technical teams.
- Identified potential risks for proactive problem resolution.
- Improved operational efficiency by streamlining software development processes.
- Led team to successful deployment of software applications.
Salesforce Practice Lead
Globalnest IT Solutions
Kolkata, India
2010.11 - 2014.07
- Optimised resource allocation to maximise output potential.
- Led professional development initiatives, boosting staff competence.
- Secured client loyalty with exceptional service delivery.
- Drove continuous improvement efforts, achieving operational excellence over time.
- Advanced business objectives with strategic planning and execution.
Manager - CRM Sales and Presales
Soffront Software
Kolkata, India
2005.10 - 2010.11
- Liaised with suppliers to ensure timely deliveries.
- Optimised resource allocation for increased profits.
- Cultivated strong relationships with clients to secure repeat business.
- Piloted change management initiatives successfully improving organisational adaptability.
IT Professional
STG, New Horizon and Brainware
Kolkata, India
2002.02 - 2010.11
- Installed new hardware components for better computing power and efficiency.
- Resolved complex software glitches, enhancing overall system stability.
- Optimised network performance by implementing new software systems.
- Developed bespoke software solutions tailored to specific business needs saving costs and improving functionality.
Education
Bachelor of Science - Chemistry
Calcutta University
India 1997.03 - 2000.04
PGDCA - Computer Application
DOEACC
India 2000.12 - 2002.02
Skills
Client Relationship
Stakeholder Management
Delivery Governance
Managed Service
Presales
Team Building
Solution Design
Project Management
Business Development
Affiliations
- Listening Podcasts, Learning AI , Global topics , Mentoring
Certification
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce Agentforce Specialist
Salesforce Data Cloud
Salesforce Experience Cloud
Salesforce Strategy Designer
Salesforce Omnistudio Consultant
Salesforce Health Cloud ( Accredited )
Timeline
Sr Delivery Manager
Cognizant Technology Solutions
2021.04 - Current
Salesforce Solution Architect
TCS
2019.07 - 2021.04
Sr Manager - Projects
ATOS
2015.03 - 2019.07
Sr Solution Architect
Tech Mahindra
2014.07 - 2015.03
Salesforce Practice Lead
Globalnest IT Solutions
2010.11 - 2014.07
Manager - CRM Sales and Presales
Soffront Software
2005.10 - 2010.11
IT Professional
STG, New Horizon and Brainware
2002.02 - 2010.11
PGDCA - Computer Application
DOEACC
2000.12 - 2002.02
Bachelor of Science - Chemistry
Calcutta University
1997.03 - 2000.04