Arina Zamurca
2 Trusedale Road ,London,Newham
Summary
Driven into marketing with comprehensive research skills. Adept at handling large datasets and resolving high-volume enquiries. Seeking to build knowledge of account and project management. Hardworking professional with experience in supporting team projects, conducting research, and managing documents. Competent in using Microsoft Office Suite and keen on learning new software quickly. Reliable team player with strong communication and organisational skills. Experienced in supporting team projects and managing time-sensitive tasks. Adaptable, quick to learn new skills, and able to communicate effectively with diverse groups. Enthusiastic about contributing to collaborative efforts and finding innovative solutions.
Overview
2
2
years of professional experience
Work history
Sales assistant
H&M
Stratford, Newham
11.2024 - 12.2024
- Requested and checked customer IDs at checkout for age-restricted products.
- Monitored trends in consumer behaviour with keen attention to detail.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Accepted card, cash and cheque payments in POS register system.
- Helped customers obtain specialised help for refunds and exchanges.
- Promoted customer loyalty scheme at checkout.
Work Experience
Alba Dental Care
london
06.2023 - 06.2023
- Enhanced social skills and gained insights into desired career
- Provided personalised support to prevent clients feeling overwhelmed during visits
- Maintained high standards of patient care and clinic compliance
- Cultivated professional relationships with patients to foster trust and reliability
- Developed strong rapport with patients for better client loyalty
- Monitored patient satisfaction rates and resolved reported complaints
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
Education
Higher National Diploma - Business
Southwark College
London 09.2024 -
GCSEs -
Royal Docks Academy
London, ENG 2019 - 2024
Skills
- Spreadsheet analysis
- Outstanding communication
- Administrative tasks
- Time management skills
- Photocopying and printing
- Customer Service
- Reception management
- Telephony etiquette
- Brand Promotion
- Payment Processing
Languages
Romanian
Spanish
English
Custom
- Gym
- Swimming
Timeline
Sales assistant
H&M
11.2024 - 12.2024
Higher National Diploma - Business
Southwark College
09.2024 -
Work Experience
Alba Dental Care
06.2023 - 06.2023
GCSEs -
Royal Docks Academy
2019 - 2024