Arianna Jones
St Helens,Merseyside
Summary
Dedicated professional with a strong foundation in customer service and problem-solving skills. Demonstrates resilience and stress tolerance, coupled with active listening and clear communication abilities. Proficient in emergency protocols, prioritizing situations, and maintaining safety standards while adhering to HIPAA requirements. Adept at critical thinking, time management, and organizational skills. Adaptable and committed to delivering exceptional service in high-pressure environments. Has recently relocated to the UK.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Deputy Coroner Intern
Jefferson County Coroner's Office
Golden, CO
2025.01 - 2025.05
- Responded to death scenes, performed external body examinations, and investigated the surrounding environments where bodies were located.
- Reviewed medical records, lab results, and witness statements pertaining to deaths under investigation.
- Analyzed data from toxicology tests conducted during autopsies to assess potential causes of death.
- Provided support services for families of deceased persons, including notification of next of kin.
- Conducted interviews with family members, witnesses and medical personnel to obtain pertinent information related to a case.
- Supervised removal of bodies from death scenes to transport to the Jefferson County Coroner's Office.
- Performed analysis on bodies and other pieces of evidence to determine causes and manners of death.
- Contacted families and next of kin of deceased to inform of deaths and gather further information for to support reviews.
Safe2Tell Analyst
Colorado Department Of Public Safety
Lakewood, CO
2024.10 - 2025.04
- Monitors, evaluates, and responds to anonymous tips regarding threats to student and school safety.
- Assesses tips' validity and urgency, and reviews the information provided to determine whether immediate action is needed.
- Maintains strict confidentiality and anonymity.
Often provides guidance on where students, families, or staff can find additional support, such as mental health services or crisis intervention
resources. - Manages tips that may include reports on bullying, potential violence, suicide risk, substance abuse, mental health issues, or any other safety
threats. - Conducts follow-ups to confirm that appropriate action was taken and that the safety concern has been resolved.
- Follows procedures and policies to communicate with partners and CIAC staff.
- Provides tactical support to local partners upon request. Deals with citizens from various backgrounds, possibly in stressful or
emergency situation.
911 Operator
Denver 911 Communications
Denver, CO
2024.01 - 2024.08
- Stayed current on training requirements mandated by departmental policies regarding emergency response protocols.
- Maintained accurate records of all incoming calls, noting key details such as caller's name, location, and nature of the emergency.
- Kept up-to-date on changes in local laws and regulations regarding 911 operations and protocol procedures.
- Collaborated with local law enforcement officers to ensure proper response times for various situations.
- Coordinated with other agencies such as fire departments or ambulance services to provide efficient service delivery.
- Provided support to callers by calming them down, providing instructions, and reassuring them of help.
- Advised citizens on how to respond appropriately during emergency situations until first responders arrived at scene.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Utilized mapping software programs to determine exact locations of reported incidents.
- Gathered pertinent information from callers including medical history, number of people involved in incident, and any other relevant data needed for responding personnel.
- Instructed callers on basic first aid techniques while waiting for paramedics to arrive.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Co-Owner
HabilisCrafts
Broomfield, CO
2022.06 - 2024.04
- Maintain and represent 92+ vendors, address their needs, and recommend spaces for their artistic displays.
- Maintain a calm demeanor and professionally manage issues in busy, high-stress situations.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Engage with customers to build rapport and loyalty.
- Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assess customer needs and utilize suggestive selling techniques to drive sales.
- Promote and organize events for the store to engage and attract customers.
- Maintain, organize, and keep track of spaces, price of spaces, and item sales for each vendor.
- Create monthly revenue lists for each vendor while relaying feedback on how to improve sales.
Mental Health Technician
Centennial Peaks Hospital
Louisville, CO
2023.01 - 2023.09
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notify RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facilitated transfers to promote security and patient well-being.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Supervised visitors entering the facility according to established security protocols.
- Assisted in the development of individualized treatment plans for patients.
Certified Pharmacy Technician
Walmart Pharmacy
Broomfield, CO
2021.12 - 2022.06
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Verified accuracy of patient information on prescription orders.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Archaeological Laboratory Technician
Paleocultural Research Group
Broomfield, CO
2018.09 - 2021.05
- Acquired samples from excavation sites and sorted them into groups for identification.
- Responsible for identifying multiple artifacts including but not limited to: bones, lithics, beads, botanicals, and charcoal.
- Tracked artifacts through initialing, dating, and noting times of collection, then packaging and shipping samples to the Denver Nature and Science Museum for further analysis.
- Remained meticulous and patient when locating miniscule artifacts in large samples.
- Managed inventory systems to track artifact collections within the lab environment.
- Conducted research in the laboratory to identify and classify artifacts according to established standards.
Pharmacy Technician
Walgreen's Pharmacy
Boulder, CO
2019.07 - 2020.01
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Education
Bachelor of Arts - Anthropology
University of Colorado Denver
Denver, COHigh School Diploma -
Legacy High School
Broomfield, COSkills
- Excellent Customer Service Skills
- Problem-Solving Skills
- Resilience and Stress Tolerance
- Active Listening
- Emergency Protocols
- Clear Communication
- Prioritizing Situations
- Critical Thinking
- Time Management
- Organizational Skills
- Maintaining Safety Standards
- HIPAA Requirements
- Adaptable
Certification
Bioarchaeology
Timeline
Deputy Coroner Intern
Jefferson County Coroner's Office
2025.01 - 2025.05
Safe2Tell Analyst
Colorado Department Of Public Safety
2024.10 - 2025.04
911 Operator
Denver 911 Communications
2024.01 - 2024.08
Mental Health Technician
Centennial Peaks Hospital
2023.01 - 2023.09
Co-Owner
HabilisCrafts
2022.06 - 2024.04
Certified Pharmacy Technician
Walmart Pharmacy
2021.12 - 2022.06
Pharmacy Technician
Walgreen's Pharmacy
2019.07 - 2020.01
Archaeological Laboratory Technician
Paleocultural Research Group
2018.09 - 2021.05
High School Diploma -
Legacy High School
Bachelor of Arts - Anthropology
University of Colorado Denver