Ariguzo Emmanuel Chinedu
Summary
An efficient and knowledgeable individual with the zeal to acquire more knowledge. An excellent team player that can work both effectively in teams as well as independently with little or no supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Customer Service/Warehouse operative
Morrison's Cutler Heights
02.2023 - Current
- Sorted and packages more than 100 completed products each shift for further processing or shipment
- Used tracking system to locate and pick merchandise to fulfill 15 daily customer
- Performed preventive maintenance to maintain optimal productivity increasing equipment lifetime
- Monitored machinery in operation to identify concerns and make correction or report complex
- Problems
- Picked and packed 300+ orders daily with 100% accuracy
- Regular calls with customer to build a relationship of trust and leverage in the renegotiation of terms as a result of changes in personal finance
- Responding customer email and telephone calls to resolve problem such as wrong orders, delivery issues payments warranted,exchanges and refunds
- Offering advice in a professional and efficient manner
- Working in compliance with high customer service standards and company practices
- Utilizing interpersonal communication skills when engaging with customer
- Promptly attending to customer requests to exceed KPls
- Ensuring that customer receive exemplary customer service during all contact point with the company
Customer Service Respresentive
Decoh Global Royal Service
01.2023 - 02.2023
- Regular calls with customer to build a relationship of trust and leverage in the renegotiation of terms as a result of changes in personal finance
- Responding customer email and telephone calls to resolve problem such as wrong orders, delivery issues payments warranted,exchanges and refunds
- Offering advice in a professional and efficient manner
- Working in compliance with high customer service standards and company practices
- Utilizing interpersonal communication skills when engaging with customer
- Promptly attending to customer requests to exceed KPls
- Ensuring that customer receive exemplary customer service during all contact point with the company
Customer Data Officer/Data Entry Administration
MS Outsourced-Heritage Bank Plc
08.2017 - 01.2023
- Data entry Administration
- Created workflow system to manage staff daily reservations and customer complaints
- Created mobile visibility of daily operations to the owner, who could check rooms reserved, vacated
- Etc intents
- Assisting with the investigation and rectification of system errors
- Manuel and verification of customer records and orders
- Analyzed past inputs from customer and created responses to queries
- Develop algorithms using natural language processing and deep learning models for predictive maintenance
- Design algorithms to track and detect anomalies in multiple sensors data
- Create workflow to track customer cheque book in the system
- Updating customer record on the system
- Data input manipulation in excel spread sheets and access database
- Ensuring the safety and security of the company's data systems
- Worked to assess the company's needs and resolve issues with use of data
- Effectively mined unstructured data
- Create and presented portfolios of growth, pointing out key trends
- Utilized analytical and technical expertise to provide insights and proposals to support business improvement
- Being the first point of contact for data-related queries
- Dealing with customers and client via email and telephone
- Analyzed and produced KPI reports allowing tomonitor field service engineer and customer care centre closely
- Developed key performance indicators (KPI) and presented it to the management and led to the execution plan
Customer Service Officer/Data Entry Clerk
MS Outsourced-Heritage Bank Plc
09.2015 - 08.2017
- Data entry clery
- Account opening for customer
- Issuance of cheque book in stock to customer
- Data input, storage, manipulation, interpretation and backup
- Updating customer record on the system
- Account transfer and closures in system
- Converting raw data into useful information
- Preparing stop payment order in the systems
- Running statistical analysis on data batches
- Creating reports for management
Business Development Officer
MS Outsourced - Enterprise Bank Limited
02.2013 - 09.2015
- Marketing of Liability Products (Current accounts, Savings, BAs, Deposits)
- Creating Quality Risk Assets
- Relationship Management and Business Development
- Business Advisory Services to customers
- Products training Champion
- Mobilization of deposits for the Team
- Management of Customers' investment
- Marketing of Liability Products to individuals
- Creating Quality Risk Assets for individuals
Business Development Officer
MS Outsourced - Spring Bank Plc
06.2011 - 02.2013
- Sourcing new corporate and individual prospects for the Bank
- Generally maintaining the relationship between the bank and its customers
- Credit sourcing, analysis and monitoring
- Reactivation of Dormant Accounts
- Business Development
Fund Transfer Officer/Data Input officer
Fsfs -Spring Bank Plc
05.2010 - 06.2011
- Processing of manager's cheque
- Processing of telegraphic transfer
- Manual data input from paper-based sources into the electronic system
- Processing of incoming and outgoing cheques
- Processing of form m
- Ensuring all the information on the system is accurate and up- to -date
Education
Msc Big - Data Science and Technology
University of Bradford
2022
BSc - Computer science
Lagos State University Ojo
2011
GCE - undefined
2003
ND - Computer scienceSSEC
Our Saviors Institute Of Science Agriculture And Technology
2002
Skills
- SKILLS PROFILE
- Proficient in the use of Microsoft applications such as;
- Word, Excel and PowerPoint
- Effective communication skills and the ability to engage and influence people
- Enthusiastic team player with ability to adapt to changing environment and varied work loads
- Highly numerate with good communication skills, both verbal and written with strong report writing skills
- Demonstrable commitment towards quality and continuous improvement
- Able to meet tight deadlines and deal with prioritisation of conflicting requirements
Certification
Persuasive Selling and Negotiation Skills (Smiles Consulting) Basic Credit Skills (IBFC Augusto) Credit Writing Skills Anti- money Laundering Compliance Training Remita Product Training Understanding the SME Customers and Business (Patsway Consulting)
Interests
Reading inspirational and motivational books. Watching Movies Making friends
Timeline
Customer Service/Warehouse operative
Morrison's Cutler Heights
02.2023 - Current
Customer Service Respresentive
Decoh Global Royal Service
01.2023 - 02.2023
Customer Data Officer/Data Entry Administration
MS Outsourced-Heritage Bank Plc
08.2017 - 01.2023
Customer Service Officer/Data Entry Clerk
MS Outsourced-Heritage Bank Plc
09.2015 - 08.2017
Business Development Officer
MS Outsourced - Enterprise Bank Limited
02.2013 - 09.2015
Business Development Officer
MS Outsourced - Spring Bank Plc
06.2011 - 02.2013
Fund Transfer Officer/Data Input officer
Fsfs -Spring Bank Plc
05.2010 - 06.2011
Msc Big - Data Science and Technology
University of Bradford
BSc - Computer science
Lagos State University Ojo
GCE - undefined
ND - Computer scienceSSEC
Our Saviors Institute Of Science Agriculture And Technology
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