Ariful Islam
Bristol,United Kingdom
Summary
Versatile professional with expertise in engineering and simulation tools such as SolidWorks, ANSYS Workbench, MATLAB, and AutoCAD. Proficient in technical software including MS Excel, Word, and Outlook, alongside experience with POS and booking systems. Certified in First Aid, Health & Safety, Food Handling, Cash & Theft Prevention, and Security Protocols. Fluent in English and Bengali with strong soft skills encompassing team leadership, adaptability, customer service excellence, shift management, and crisis handling. Dedicated to leveraging technical proficiency and interpersonal strengths to drive operational efficiency and deliver exceptional results.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Assistant
Bar Manager Antix
Bristol, Avon
2023.08 - 2025.12
- Operate bar during late-night shifts, often until 6 AM on weekends
- Manage cash handling, stock, team direction, and basic venue maintenance
- Directed operations during senior management absences managing high-pressure situations
Hospitality Multirole Staff
Clayton Hotel Bristol
Bristol, Avon
2023.08 - 2024.02
- Day Duty Manager – Oversaw daily hotel operations, supervised staff, addressed guest complaints, and ensured smooth interdepartmental communication.
- Bar & Restaurant Shift Leader – Led hospitality service for events, trained junior staff, and coordinated service delivery.
- Reception Relief Staff – Filled in for reception shifts during staffing shortages; provided multi-lingual assistance when needed.
- Cross-Location Support: Covered Duty Manager shifts at Clayton Cardiff and Clayton Birmingham branches to assist during staffing shortages. Managed daily ops, guest relations, and emergency handling in unfamiliar settings with minimal onboarding — demonstrating adaptability and leadership under pressure.
Senior Bartender
The Bristol Hotel
Bristol, Avon
2023.06 - 2023.08
- Invented new mocktails and cocktails based on trends and requests.
- Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
Hospitality Multirole Staff
Clayton Hotel Bristol
Bristol, Avon
2022.02 - 2023.05
- Night Porter – Assisted overnight guests, maintained hotel security, delivered room service, and prepared early morning setups.
- Night Supervisor – Supervised night porters, managed shift handovers, and handled escalated guest issues.
- Night Manager – Took full operational responsibility of the hotel during night hours, handled emergencies, and ensured safety protocols were followed.
- Receptionist (Day & Night) – Managed check-ins, check-outs, and reservation systems; provided concierge-level guest service.
- Kitchen Porter & Restaurant Staff – Supported kitchen operations, ensured food safety, served in the restaurant during peak times.
- Group Booking Support – Managed logistics for tours, football teams, and festival group stays.
Office Assistant
Glory Tapes and Labels LTD
Chittagong
2019.01 - 2021.08
- Supported supply chain and order processing tasks in a B2B adhesive product company
- Conducted stock audits and managed invoicing processes
- Gained early exposure to small-business logistics and manufacturing workflows
Education
Bachelor of Engineering - Mechanical Engineering
University of the West of England
Bristol, South Gloucestershire 2021.09 - 2025.07
Certificate of Higher Education - Bengali, English, Higher Mathematics, Physics, Chemistry, ICT, Statistics
Cantonment English School & College
Chattogram 03.2018 - 01.2020
Skills
- Engineering & Simulation: SolidWorks, ANSYS Workbench, MATLAB, AutoCAD
- Technical & Software: MS Excel, Word, Outlook, POS & booking systems
- Certifications: First Aid, Health & Safety, Food Handling, Cash & Theft Prevention, Security Protocols
- Languages: Fluent in English & Bengali
- Soft Skills: Team leadership, adaptability, customer service, shift management, crisis handling
LANGUAGES
English
Advanced
Bengali
Native
HOBBY AND INTERESTS
Robotics, mechanical design, and innovation, Sustainable building technologies, Live events and nightlife culture, Travelling and DIY engineering projects
Timeline
Assistant
Bar Manager Antix
2023.08 - 2025.12
Hospitality Multirole Staff
Clayton Hotel Bristol
2023.08 - 2024.02
Senior Bartender
The Bristol Hotel
2023.06 - 2023.08
Hospitality Multirole Staff
Clayton Hotel Bristol
2022.02 - 2023.05
Bachelor of Engineering - Mechanical Engineering
University of the West of England
2021.09 - 2025.07
Office Assistant
Glory Tapes and Labels LTD
2019.01 - 2021.08
Certificate of Higher Education - Bengali, English, Higher Mathematics, Physics, Chemistry, ICT, Statistics
Cantonment English School & College
03.2018 - 01.2020