Ariful Hossain
Civil Service
Birmingham,West Midlands
Summary
Dynamic operations supervisor with a proven track record at DHL Logistics, enhancing team productivity through effective training and conflict resolution. Skilled in vehicle operations and customer service, I consistently improved service delivery and customer satisfaction. Adaptable and reliable, I thrive in fast-paced environments while maintaining safety and efficiency.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Taxi Driver
Uber
04.2017 - Current
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Developed strong relationships with repeat clientele through consistent quality service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
Supervisor
Mach Care Solutions Ltd
02.2016 - 03.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Operations Supervisor
DHL Logistics
10.2009 - 12.2015
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Education
Master of Arts - International Business
University of West London
Birmingham 07.2024
Bachelor of Arts - Business Studies
University of West London
Birmingham 07.2021
Skills
Clean driving record
Mechanical systems
Mobile platforms
Vehicle operations
Excellent navigation
Accurate money handling
Patience and tolerance
Punctuality
Adaptable nature
Safety regulations
Safety awareness
Cleaning and sanitation
Conflict resolution skill
Schedule coordination
Problem-solving abilities
Customer service
Reliability
Time management abilities
Teamwork and collaboration
Timeline
Taxi Driver
Uber
04.2017 - Current
Supervisor
Mach Care Solutions Ltd
02.2016 - 03.2017
Operations Supervisor
DHL Logistics
10.2009 - 12.2015
Master of Arts - International Business
University of West London
Bachelor of Arts - Business Studies
University of West London