Arif Ali
Ilford,Redbridge
Summary
Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Known for creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory, and maintaining visual merchandising standards, contributing to dynamic and profitable retail environment. Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about maintaining inventory, handling transactions, and providing exceptional service. Friendly and approachable, with exceptional communication and customer service skills, complemented by proven ability to handle transactions and manage stock. Known for creating positive shopping experiences and assisting customers with product information.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Sales Assistant – Tiles and Bathroom Fixtures
TILES DIY
Ilford
06.2024 - 10.2024
- Provide expert advice to customers regarding suitable tile options for home and bathroom projects
- Assist customers in selecting bathroom units that match their design preferences, ensuring proper fit by taking accurate measurements and advising on size options
- Guide customers through product selection based on functionality, aesthetics, and budget constraints
- Maintain a deep understanding of the product range to upsell and cross-sell, ensuring customer satisfaction and meeting sales objectives
- Proactively work to meet and exceed sales targets by engaging with customers and driving sales conversions
- Monitor and report on daily, weekly, and monthly sales figures, identifying trends and opportunities for improvement
- Implement strategies to boost sales and profitability, including promotional activities and effective product recommendations
- Conduct follow-up calls with trade and retail customers to ensure satisfaction and offer additional products or services
- Develop and maintain long-term relationships with clients, negotiating deals with traders and customers to secure repeat business
- Actively seek customer feedback on service quality and suggest improvements to enhance the overall customer experience
- Liaise with suppliers to ensure adequate stock levels for both customer orders and in-store displays, avoiding shortages and delays
- Track incoming stock and ensure it is properly organized in the warehouse and on the shop floor for optimal visibility and accessibility
- Conduct regular audits to ensure compliance with health and safety regulations in the showroom and storage areas
- Address any potential hazards promptly and implement measures to maintain a safe working environment for both staff and customers
- Design and maintain visually appealing tile displays in the showroom to highlight key product features and trends
- Rotate displays to showcase new products, seasonal offerings, and promotions, enhancing customer engagement
- Prepare weekly sales and performance reports for management, summarizing key insights, sales metrics, and areas for improvement
- Assist with inventory management by regularly conducting stock checks and ensuring accurate record-keeping
- Collaborate with the sales and support team to ensure smooth daily operations, including assisting with customer inquiries, handling returns, and resolving issues
- Stay up to date on industry trends, competitor offerings, and new product lines to provide informed recommendations to customers
- Gather and analyze customer preferences and feedback to identify potential gaps in product offerings or service quality.
Sales Assistant
Tile Giant
09.2022 - 06.2024
- Actively sell a variety of tiles for residential and commercial properties, providing expert advice to customers on product selection and design
- Proactively identify opportunities to upsell and cross-sell additional products and services to boost overall sales performance
- Initiate and maintain relationships with trade customers, including contractors and builders, to negotiate favorable deals and secure bulk orders
- Conduct outbound calls to new and existing traders, promoting current offers, and developing long-term business relationships
- Coordinate with suppliers to manage inventory levels, ensuring timely stock replenishment for both customer orders and shop floor displays
- Monitor stock levels to avoid shortages and work with the procurement team to forecast future demand
- Perform regular health and safety audits to ensure compliance with internal policies and legal requirements
- Collaborate with management to address any safety concerns and implement corrective actions where necessary
- Design and maintain in-store tile displays to highlight current product ranges and create an attractive shopping environment for customers
- Ensure that product displays are updated regularly to reflect seasonal trends and promotional campaigns
- Prepare and submit weekly sales reports, providing detailed summaries of sales performance, stock levels, and customer feedback
- Assist with administrative tasks such as order processing, invoicing, and filing, ensuring accurate record-keeping and compliance
- Stay updated on market trends and competitor activities to inform sales strategies and identify new opportunities for growth
- Provide feedback to management on product trends and customer preferences to optimize product offerings
- Handle customer inquiries and complaints professionally, ensuring swift resolution and maintaining a high level of customer satisfaction
- Offer after-sales support, advising customers on installation and maintenance to ensure a positive post-purchase experience
- Work closely with the sales team, warehouse staff, and management to ensure seamless operations and effective communication across departments
- Assist in training new staff on product knowledge, sales techniques, and health and safety protocols.
Sales Assistant (Tile and Building Products)
HOMETILES
04.2021 - 09.2022
- Provide knowledgeable assistance to customers (both retail and trade) in selecting tiles for home renovations or building projects
- Promote and sell adhesives, grouts, and other related products needed for construction and tiling work
- Advise retail customers on the entire tiling process, including product selection, installation techniques, and maintenance tips
- Offer expert recommendations to traders and contractors on the most suitable products for their specific projects, including surface preparation, tile type, and required materials
- Assist in the selection of tools and equipment for tiling, ensuring customers have everything necessary for a successful installation
- Maintain up-to-date knowledge of product availability, ensuring stock levels are sufficient to meet customer demand
- Assist in managing stock replenishment, notifying the purchasing team of high-demand items
- Ensure a high standard of customer satisfaction by handling inquiries, addressing concerns, and providing after-sales support
- Process sales transactions efficiently while offering promotions and upsell opportunities to maximize sales
- Keep the showroom and displays organized, clean, and visually appealing
- Ensure all product information and pricing are clearly presented for customers
- Stay current with industry trends, product innovations, and installation techniques to better serve customers and offer expert advice
- Participate in training sessions to improve product knowledge and sales techniques
- Assist customers with placing orders and coordinate delivery logistics for large or specialized orders
- Work with warehouse and logistics teams to ensure timely and accurate delivery of goods
- Meet or exceed sales targets set by management
- Prepare regular sales reports, tracking customer trends, and product performance.
Customer Service Assistant
TESCO
09.2019 - 12.2020
- Provided exceptional customer service, assisting customers with inquiries and resolving issues promptly to ensure a positive shopping experience
- Effectively managed stock replenishment by ensuring shelves were well-stocked, organized, and displayed in line with company standards
- Assisted in handling and resolving customer complaints or concerns in a professional and courteous manner
- Facilitated the completion of online orders, ensuring accurate and timely preparation for delivery or in-store collection
- Maintained a clean and safe working environment by adhering to health and safety guidelines and supporting store cleanliness initiatives
- Collaborated with team members to support the smooth operation of the store, including opening and closing procedures
- Operated point-of-sale systems and handled cash transactions, ensuring accuracy in till operations and maintaining security protocols
- Assisted in promotional activities, ensuring that in-store promotions and offers were clearly displayed and communicated to customers
- Conducted regular stock checks and reported discrepancies or low stock levels to the appropriate departments
- Supported the implementation of new initiatives to improve customer satisfaction and drive store performance.
Maintenance Engineer / outbound and inbound
Quest London
04.2018 - 08.2019
- Attend tenanted and vacant properties to perform a wide range of maintenance, renovation, and repair tasks
- Conduct comprehensive property surveys to assess maintenance requirements, structural integrity, and potential improvement areas
- Develop and utilize detailed floor plans, ensuring accurate representation of property layouts for project planning
- Take precise measurements within buildings to support the calculation of materials, space utilization, and design requirements
- Design and construct new rooms and additional spaces, including the segregation of areas to optimize property layout
- Address tenant issues and maintenance concerns in a professional and timely manner, adhering to company standards and ensuring tenant satisfaction
- Ensure compliance with all health, safety, and building regulations during the execution of tasks
- Learn and operate various measurement tools and advanced technology for accurate data gathering and project execution
- Perform plumbing work, including the installation, repair, and maintenance of water systems, piping, and fixtures
- Execute tiling projects, ensuring high-quality finishes in kitchens, bathrooms, and other tiled surfaces
- Carry out basic electrical work, such as wiring, fixture installation, and troubleshooting electrical systems
- Manage waste disposal and site cleanliness during and after project completion to maintain a safe working environment
- Collaborate with contractors, vendors, and other team members to ensure smooth project delivery and timely completion
- Maintain detailed records of work completed, materials used, and any issues encountered for reporting to supervisors and stakeholders.
Warehouse operative
Wishes Catering
07.2015 - 03.2016
- Packing and unpacking boxes
- Loading and unloading deliveries within a timely manner
- Registering incoming and outgoing deliveries to maintain quantity records
- Organizing and processing tableware for venues
- Involved in kitchen duties
- Ensuring returned tableware are in reusable conditions
- Assisting with the Installation of venues
- Organizing tableware and food for even distribution within the venue.
Education
NVQ - access to building services
Barking and Dagenham College
Romford 09.2013 - 09.2015
GCSEs - english
Mayfield School
Dagenham 09.2012 - 08.2013
GCSEs - maths
Mayfield School
Dagenham 09.2012 - 08.2013
GCSEs - science
Mayfield School
Dagenham 09.2012 - 08.2013
GCSEs - geography
Mayfield School
Dagenham 09.2012 - 08.2013
GCSEs - physical education
Mayfield School
Dagenham 09.2012 - 08.2013
GCSEs - spanish
Mayfield School
Dagenham 09.2012 - 08.2013
GCSEs - art
Mayfield School
Dagenham 09.2012 - 08.2013
business communication
Mayfield School
Dagenham 09.2012 - 06.2013
Skills
- Thorough and clear communication skills
- Fast learner
- Customer Service
- Data Entry
- Time Management
- Outlook
- Word
- Plumbing
- Maintenance
- Hand Tools
- MS Office
- Electrical
- Product knowledge
- Cross-Selling techniques
- Customer relations
- Sales reporting
- Cash handling
- Returns processing
- Complaint resolution
- Demonstrations expertise
- Inventory control
- Loss prevention strategies
- Retail software proficiency
- Consumer behaviour understanding
- Pricing strategy
- Market research
- Brand promotion
- Time management
- Verbal articulation
- Active listening
- Relationship building
- Multi-Tasking efficiency
- Resilience under pressure
- Patience with customers
- Client needs assessment
- Strong empathy
- Positive attitude
- Initiative taking
- Stock management
- Point-Of-Sale operation
- Merchandise control
- Refund and exchange processing
- Upselling expertise
- Stock counting
- Payment Processing
- Sales techniques
- Confident communicator
- Cultural awareness
- Complaint management
Certification
Driving License
Custom
Excellent communication skills (both written and verbal) and ability to interact effectively at all levels., Strong customer orientation., Excellent time management and ability to act as an effective team member., Ability to work on own initiative, Able to adapt to diverse working environments Polite and well mannered In all situations
Timeline
Sales Assistant – Tiles and Bathroom Fixtures
TILES DIY
06.2024 - 10.2024
Sales Assistant
Tile Giant
09.2022 - 06.2024
Sales Assistant (Tile and Building Products)
HOMETILES
04.2021 - 09.2022
Customer Service Assistant
TESCO
09.2019 - 12.2020
Maintenance Engineer / outbound and inbound
Quest London
04.2018 - 08.2019
Warehouse operative
Wishes Catering
07.2015 - 03.2016
NVQ - access to building services
Barking and Dagenham College
09.2013 - 09.2015
GCSEs - english
Mayfield School
09.2012 - 08.2013
GCSEs - maths
Mayfield School
09.2012 - 08.2013
GCSEs - science
Mayfield School
09.2012 - 08.2013
GCSEs - geography
Mayfield School
09.2012 - 08.2013
GCSEs - physical education
Mayfield School
09.2012 - 08.2013
GCSEs - spanish
Mayfield School
09.2012 - 08.2013
GCSEs - art
Mayfield School
09.2012 - 08.2013
business communication
Mayfield School
09.2012 - 06.2013
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