Overview
Summary
Certification
Work History
Skills
Work Availability
Accomplishments
Personal Interests
Languages
Quote
BusinessAnalyst
Arianna Quintana

Arianna Quintana

London

Overview

10
10
years of professional experience
5
5

Certifications

Summary

Personable and dedicated leader and problem-solver with a background in account management and training. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Experience stepping into role and quickly making positive changes to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic with focus on morale-building techniques to maximise employee engagement and performance. A knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.

Certification

  • Microsoft Power Platform Fundamentals
  • Microsoft 365 Fundamentals
  • Azure Fundamentals
  • Microsoft Security, Compliance, and Identity Fundamentals
  • Azure AI Fundamentals

Work History

Scale Customer Success Manager - Modern Workplace Business Value

Microsoft
London
03.2023 - 09.2023
  • Served as a customer liaison and worked alongside account teams and key customer stakeholders to drive customer usage and aligning with account teams to meet business objectives and overcome challenges.
  • Held regular one-on-one meetings with customers and account teams to review performance and priorities and provide feedback.
  • Responsible for on-prem to cloud migration, addressing licensing queries, delivering live demos and presentations on Microsoft solutions, troubleshooting, and providing research for new solutions.
  • Lead customer success presentations and trainings for Enterprise, Small and Medium Businesses, as well as public customers to enhance knowledge on Microsoft 365 stack.
  • Met with customers to discuss best practices and drive outcomes. Demonstrated and explained product features and benefits to overcome customer objectives.

Training Associate - EMEA

Microsoft
London
04.2021 - 03.2023
  • Assisted in building agendas for the global training team, managing Dynamics CRM pipeline, and supporting in planning and organising virtual workshops and training programs.
  • Played a pivotal role in developing the role for the global training team.
  • Coordinated training programs with account teams and customer's to enhance knowledge for end users of the Microsoft 365 stack.
  • Monitored KPIs to assess customer engagement.
  • Organised operations for a team of twenty and implemented a new scheduling system for trainers and customers that was widely adopted across global team.
  • Identified and addressed training needs by collaborating with management and requesting necessary resources.

Skills

  • Customer Account Management and Relationship Building
  • Training and Mentoring
  • Training Programs
  • Schedule Management
  • Business Administration
  • Verbal and Written Communication
  • Program Management and Development
  • Project Management
  • Presentation skills
  • Feedback Gathering and Analysis
  • Operations Management
  • Materials Preparation
  • Performance Evaluation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Spearheaded new processes that positively impacted efficiency and improved operations at a global level for the organisation.
  • Achieved quarterly KPIs, earning recognition from upper management and financial rewards.
  • Maintained a high feedback score from customers in virtual training sessions.
  • Chosen by upper management to participate in the 2020 National Retail Federation's expo.

Personal Interests

Passionate about cinema, television, and the visual arts. Knowledgeable in the process of creating films and shows, particularly interested in set design and cinematography. Painting and photography continue to be part of my personal artistic practice.

Languages

Spanish, English
First Language
Italian
Intermediate
B1
French
Beginner
A1
Portuguese
Beginner
A1

Quote

Be like water - Bruce Lee

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Arianna Quintana