Summary
Overview
Work history
Education
Skills
Timeline
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Ariane Roberts

Ariane Roberts

Hyde,Tameside

Summary

A motivated and customer-focused apprentice with 6 years of experience in customer facing roles. Currently focusing on front line Technical related queries, having gained experience through prior education and on-the-job training. Skilled in resolving complex queries, delivering clear and empathetic support and maintaining high standards of service. Demonstrating strong communication skills to reach suitable resolutions, drive for continuous skill and knowledge development and ability to go above and beyond in all areas.

Overview

6
6
years of professional experience

Work history

Technical Support Advisor

EE
Warrington
09.2024 - Current
  • Identified and resolved issues relating to broadband, landline, email and VoIP technology.
  • Explored customer resolution techniques to continue to develop positive customer relations.
  • Coordinated with stakeholders to resolve complex long standing issues.
  • Offered technical expertise to contribute to 2nd and 3rd line of support.

Crew Trainer

McDonald's
Hyde, Cheshire
01.2022 - 09.2024
  • Encouraged professional development and goal setting for all staff.
  • Shown Leadership qualities by directing floor activity on shifts, handling money and being a second eye to management.
  • Able to identify problematic areas when on shift, and deal with these efficiently and smoothly to minimize disruption.
  • Worked with management teams to understand, and encourage betterment of restaurant targets, including having the best training grade within our group, at 75% and more consistently.
  • Promoted process consistency amongst staff by demonstrating best practice procedures regularly.

Crew Member

McDonald's
Hyde, Cheshire
07.2019 - 01.2022
  • Tasked with providing excellent customer service and quick delivery of food using McDelivery, Takeout, Table Service and Click and Collect.
  • Worked with tills, with quick change exchange and ability to move at a competitive and faster pace than other restaurants' speeds.
  • Maintained excellent cleaning standards, having learned many different cleaning methods, working with many chemicals in order to ensure that all surfaces and equipment were up to scratch with food safety laws.
  • Taking charge, working extremely well with teams in high-pressure rush hours.

General Assistant

The Sportsman
Hyde, Cheshire
05.2019 - 06.2019
  • Worked with Kitchen Staff to cook authentic, Cuban-style food for the restaurant El Cuba Libre.
  • Tasked with providing both neat, and tasty food, as well as providing excellent customer service.
  • Worked with intricate POS systems to track and place orders that would come through for order assembly.
  • Operated bookings for the restaurant.
  • Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations.

Education

Diploma of Higher Education - Computing

Tameside College
Ashton-under-Lyne
09.2019 - 07.2020

Certificate of Higher Education - Computing

Tameside College
Ashton-under-Lyne
09.2018 - 07.2019

NVQ Level 3 - Computing

Tameside College
Ashton-under-Lyne
09.2016 - 07.2018

NVQ Level 2 - Computing

Tameside College
Ashton-under-Lyne
09.2015 - 07.2016

GCSEs - Maths

Hyde Community College
Hyde
09.2010 - 07.2015

GCSEs - English

Hyde Community College
Hyde
09.2010 - 07.2015

GCSEs - ICT

Hyde Community College
Hyde
09.2010 - 07.2015

NVQ Level 2 - Customer Service Practioner

EE
Warrington
09.2024 -

GCSEs - Science

Hyde Community College
Hyde
09.2010 - 07.2015

Skills

  • Multitasking capability
  • Cash handling
  • Excellent Customer Service Skills
  • Proficiency in IT Systems
  • Adapt quickly to new Processes and Training
  • Prioritisation expertise

Timeline

Technical Support Advisor

EE
09.2024 - Current

NVQ Level 2 - Customer Service Practioner

EE
09.2024 -

Crew Trainer

McDonald's
01.2022 - 09.2024

Diploma of Higher Education - Computing

Tameside College
09.2019 - 07.2020

Crew Member

McDonald's
07.2019 - 01.2022

General Assistant

The Sportsman
05.2019 - 06.2019

Certificate of Higher Education - Computing

Tameside College
09.2018 - 07.2019

NVQ Level 3 - Computing

Tameside College
09.2016 - 07.2018

NVQ Level 2 - Computing

Tameside College
09.2015 - 07.2016

GCSEs - Maths

Hyde Community College
09.2010 - 07.2015

GCSEs - English

Hyde Community College
09.2010 - 07.2015

GCSEs - ICT

Hyde Community College
09.2010 - 07.2015

GCSEs - Science

Hyde Community College
09.2010 - 07.2015

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Ariane Roberts