Ariane Roberts
Hyde,Tameside
Summary
A motivated and customer-focused apprentice with 6 years of experience in customer facing roles. Currently focusing on front line Technical related queries, having gained experience through prior education and on-the-job training. Skilled in resolving complex queries, delivering clear and empathetic support and maintaining high standards of service. Demonstrating strong communication skills to reach suitable resolutions, drive for continuous skill and knowledge development and ability to go above and beyond in all areas.
Overview
6
6
years of professional experience
Work history
Technical Support Advisor
EE
Warrington
2024.09 - Current
- Identified and resolved issues relating to broadband, landline, email and VoIP technology.
- Explored customer resolution techniques to continue to develop positive customer relations.
- Coordinated with stakeholders to resolve complex long standing issues.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
Crew Trainer
McDonald's
Hyde, Cheshire
2022.01 - 2024.09
- Encouraged professional development and goal setting for all staff.
- Shown Leadership qualities by directing floor activity on shifts, handling money and being a second eye to management.
- Able to identify problematic areas when on shift, and deal with these efficiently and smoothly to minimize disruption.
- Worked with management teams to understand, and encourage betterment of restaurant targets, including having the best training grade within our group, at 75% and more consistently.
- Promoted process consistency amongst staff by demonstrating best practice procedures regularly.
Crew Member
McDonald's
Hyde, Cheshire
2019.07 - 2022.01
- Tasked with providing excellent customer service and quick delivery of food using McDelivery, Takeout, Table Service and Click and Collect.
- Worked with tills, with quick change exchange and ability to move at a competitive and faster pace than other restaurants' speeds.
- Maintained excellent cleaning standards, having learned many different cleaning methods, working with many chemicals in order to ensure that all surfaces and equipment were up to scratch with food safety laws.
- Taking charge, working extremely well with teams in high-pressure rush hours.
General Assistant
The Sportsman
Hyde, Cheshire
2019.05 - 2019.06
- Worked with Kitchen Staff to cook authentic, Cuban-style food for the restaurant El Cuba Libre.
- Tasked with providing both neat, and tasty food, as well as providing excellent customer service.
- Worked with intricate POS systems to track and place orders that would come through for order assembly.
- Operated bookings for the restaurant.
- Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations.
Education
Diploma of Higher Education - Computing
Tameside College
Ashton-under-Lyne 2019.09 - 2020.07
Certificate of Higher Education - Computing
Tameside College
Ashton-under-Lyne 2018.09 - 2019.07
NVQ Level 3 - Computing
Tameside College
Ashton-under-Lyne 2016.09 - 2018.07
NVQ Level 2 - Computing
Tameside College
Ashton-under-Lyne 2015.09 - 2016.07
GCSEs - Maths
Hyde Community College
Hyde 2010.09 - 2015.07
GCSEs - English
Hyde Community College
Hyde 2010.09 - 2015.07
GCSEs - ICT
Hyde Community College
Hyde 2010.09 - 2015.07
NVQ Level 2 - Customer Service Practioner
EE
Warrington 2024.09 -
GCSEs - Science
Hyde Community College
Hyde 2010.09 - 2015.07
Skills
- Multitasking capability
- Cash handling
- Excellent Customer Service Skills
- Proficiency in IT Systems
- Adapt quickly to new Processes and Training
- Prioritisation expertise
Timeline
Technical Support Advisor
EE
2024.09 - Current
NVQ Level 2 - Customer Service Practioner
EE
2024.09 -
Crew Trainer
McDonald's
2022.01 - 2024.09
Diploma of Higher Education - Computing
Tameside College
2019.09 - 2020.07
Crew Member
McDonald's
2019.07 - 2022.01
General Assistant
The Sportsman
2019.05 - 2019.06
Certificate of Higher Education - Computing
Tameside College
2018.09 - 2019.07
NVQ Level 3 - Computing
Tameside College
2016.09 - 2018.07
NVQ Level 2 - Computing
Tameside College
2015.09 - 2016.07
GCSEs - Maths
Hyde Community College
2010.09 - 2015.07
GCSEs - English
Hyde Community College
2010.09 - 2015.07
GCSEs - ICT
Hyde Community College
2010.09 - 2015.07
GCSEs - Science
Hyde Community College
2010.09 - 2015.07