Ariana Kotrotsos
London,UK
Summary
With a background in team leadership, social media management, and administrative coordination, I offer a unique blend of organisational, creative, and people-focused skills. I have led a team of 30 in a high-end salon environment, staying ahead of beauty trends and maintaining strong client engagement. My experience managing digital content across multiple social media platforms sharpened my eye for what resonates with audiences and developed my ability to work in fast-paced, trend-driven environments. I hold a Bachelor of Health, which strengthened my critical thinking, stakeholder engagement, and project delivery skills. I'm resilient, detail-oriented, and confident in self-managing tasks to meet deadlines. With a can-do attitude and passion for customer service, I am committed to delivering excellence in all professional endeavours.
Overview
5
5
years of professional experience
1
1
Certification
Work history
SHIFT LEADER
Paulies Bagels
London
2025.09 - 2026.03
- Assisted team members during shifts and supported daily operations to ensure product quality.
- Compiled end of shift reports for management review and feedback.
- Aided in managing store closing and opening procedures to promote safety and security.
- Oversaw food production and preparation to maintain consistency with recipes and procedures.
- Conducted daily stock checks and facilitated ordering of supplies and distribution of needs to other locations.
BAGEL MAKER
Paulies Bagels
London
2025.08 - 2026.03
- Complied with food service and hygiene regulations to maximize health and safety.
- Attention to quality and consistency.
- Strong multitasking ability, balancing back-of-house duties with front-of-house service.
- Customer-focused, providing friendly and efficient service at the counter and till.
SALON COORDINATOR & FLOOR MANAGER
Buoy Salon and Spa
2022.10 - 2025.05
- Lead a team of 30 stylists and support staff, ensuring effective workflow through comprehensive oversight of meetings and schedules.
- Managed conflict resolution between staff and clients by adopting a calm, solution-oriented approach.
- Monitored KPIs to drive client satisfaction, service efficiency, and sales growth.
- Implemented initiatives to enhance productivity and client retention while respecting cultural, gender and personal differences.
SOCIAL MEDIA MANAGER
Olympic AFC
2021.04 - 2024.11
- Coordinated social media platforms, including Facebook, Instagram, and Twitter.
- Designed engaging visual content using Canva and supported the rollout of promotional campaigns, tracking audience engagement while producing match updates and player profiles.
- Developed an efficient content calendar leading to a well-organised posting schedule.
- Posted witty, relevant and creative social media content and blog posts to boost the club's digital presence.
Education
Bachelor of Health - Health Promotion
Victoria University of Wellington
Wellington 2021.02 - 2024.02
Salon Management Course - Management
Salon Owners Collective
Wellington 2024.03 - 2025.04
RQF Level 2 - Public Health
Hart Learning and Development
London 2026.01 -
Skills
- Team leadership
- Cultural competence
- Workflow planning & organisational skills
- Stakeholder engagement skills
- Proactive communication
- Self-motivated
- Performance monitoring & KPI analysis
- Big picture thinker
- Detail oriented
- Health literacy and promotion
- Microsoft 365
- High-quality client service
REFERENCES
References available upon request
Certification
Food Safety and Hygiene for Retail (Level 2)
Food Allergen and Intolerance Training
Languages
Greek
Intermediate
English
Native
Timeline
RQF Level 2 - Public Health
Hart Learning and Development
2026.01 -
SHIFT LEADER
Paulies Bagels
2025.09 - 2026.03
BAGEL MAKER
Paulies Bagels
2025.08 - 2026.03
Salon Management Course - Management
Salon Owners Collective
2024.03 - 2025.04
SALON COORDINATOR & FLOOR MANAGER
Buoy Salon and Spa
2022.10 - 2025.05
SOCIAL MEDIA MANAGER
Olympic AFC
2021.04 - 2024.11
Bachelor of Health - Health Promotion
Victoria University of Wellington
2021.02 - 2024.02