Ariana Kastrati

• Delivered exceptional customer service by addressing guest inquiries and ensuring satisfaction.
• Maintained cleanliness and organisation of dining area to enhance patron experience.
• Collaborated with kitchen staff to guarantee timely order delivery during peak hours.
• Trained new staff members on menu items and service protocols to elevate team performance.

• Prepared and cooked various dishes, including breakfast rolls and sandwiches.
• Took and processed hundreds of orders efficiently during limited breaks.
• Managed cash transactions while ensuring smooth service.
• Maintained cleanliness and assisted with inventory management during quieter periods.

• Company Overview: vivanta generics, Alexander Hauert. Frankfurt am Main
• Vivanta generics, Alexander Hauert. Frankfurt am Main

Processed orders and prepared them efficiently during busy periods.

Served as waitress on weekends while bartending and Service during weekdays.

Mixed diverse cocktails, drinks, and coffee to meet customer preferences.

Handled payment transactions accurately and promptly.

Delivered exceptional customer service, enhancing guest experiences.

• As Head Girl, I have successfully led diverse teams, fostering a collaborative environment that encourages growth and innovation.