Summary
Overview
Work History
Education
Skills
Timeline
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Ariadne Paravisini

Guadalajara

Summary

Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment. Knowledgeable about business practices in the call center industry. Adept at supporting and enhancing operations with a decisive leadership style and strategic approach to decision making. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.

Overview

13
13
years of professional experience

Work History

Associate Director, Business Admin

AT&T
04.2021 - Current
  • Led teams of up to 140 management and staff personnel, beside from new hire frontline experts, supervising daily performance as well as training and improvement plans.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Established strong relationships with key industry partners, creating mutually beneficial opportunities for growth and collaboration.
  • Recruited, interviewed and hired employees and implemented training program to promote positive feedback, engagement and results.
  • Established team priorities, maintained schedules and monitored performance.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Enhanced employee performance through targeted training process and regular feedback sessions. resulting in higher productivity levels.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
  • Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
  • Developed detailed plans based on broad guidance and direction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Associate Director of Operations, Collections

AT&T
06.2019 - 03.2021
  • Led 3 different line of business: STMS, Multiproduct and Mobility.
  • Improved operational efficiency by identifying bottlenecks in workflows and implementing targeted solutions.
  • Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
  • Implemented quality control measures to ensure consistent product delivery and customer satisfaction.
  • Established performance metrics to track progress against organizational goals, providing valuable insights for continuous improvement efforts.
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.


Performance Lead, Collections

AT&T
12.2018 - 05.2019
  • Mentored and coached team members to enhance their skills and drive performance.
  • Proactively addressed potential challenges by conducting root cause analysis and developing appropriate mitigation plans when necessary.
  • Balanced long-term strategic planning with short-term tactical execution to drive both immediate results and sustainable growth in team performance levels over time.
  • Promoted a high-performance culture by setting clear expectations, providing regular feedback, and celebrating team achievements.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated management performance and provided coaching to address opportunities.
  • Developed strong working relationships with internal partners, fostering collaboration towards shared objectives.
  • Championed best practices across the line of businessed by sharing knowledge, resources, and insights from successful projects or initiatives.

Manager, Collections

AT&T
08.2018 - 11.2018
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Reduced process gaps by training and coaching experts on practices, procedures, and performance strategies.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved goals by developing and executing strategic plans and performance metrics.
  • Reached target KPIs consistently by closely monitoring expert performance, providing ongoing coaching, and addressing any gaps in knowledge or skill sets.

Assistant Contact Center Manager

Teleperformance
08.2016 - 07.2018
  • Established a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
  • Created comprehensive training programs for new hires, resulting in faster onboarding and increased productivity.
  • Analyzed key performance metrics to identify areas of improvement and implement targeted action plans.
  • Improved customer satisfaction by implementing effective contact center strategies and streamlining processes.
  • Drove process improvements through regular review sessions, incorporating valuable feedback from both staff members and customers.
  • Developed strong relationships with clients by prioritizing communication and understanding their unique needs.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.

Quality Coordinator

Teleperformance
01.2016 - 07.2016
  • Collaborated with cross-functional teams to improve overall performance.
  • Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
  • Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
  • Assisted with quality control audits.
  • Improved operations quality by implementing inspection procedures and guidelines.
  • Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
  • Analyzed quality and performance data to support operational decision-making.
  • Collected and analyzed data and initiated improvements to increase performance.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

Senior Supervisor

Teleperformance
05.2015 - 12.2015
  • Identified underperforming areas and implemented effective process improvements.
  • Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve area of opportunities.
  • Achieved results by working with staff to meet established targets.

Master Quality Assurance Specialist

Teleperformance
10.2011 - 04.2015
  • Provided regular updates to team leadership on quality metrics by communicating consistency area of opportunities or performance gaps.
  • Implemented process improvements to increase productivity in quality assurance operations.
  • Promoted adherence to quality standards by educating personnel on quality control.
  • Fixed identified issues to improve call flow.
  • Monitored behavior standards and quality-control programs.
  • Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.

Education

Business Administration And Management

SMU Cox School of Business
Dallas
04.2024

Visual And Performing Arts

Universidad De Guadalajara
Guadalajara
04.2011

Skills

  • Project Management
  • Analytical Thinking
  • Coaching and Mentoring
  • Training and Development
  • Critical Thinking
  • Decision-Making
  • Team Collaboration and Leadership
  • Operations Management
  • Strategic leadership

Timeline

Associate Director, Business Admin

AT&T
04.2021 - Current

Associate Director of Operations, Collections

AT&T
06.2019 - 03.2021

Performance Lead, Collections

AT&T
12.2018 - 05.2019

Manager, Collections

AT&T
08.2018 - 11.2018

Assistant Contact Center Manager

Teleperformance
08.2016 - 07.2018

Quality Coordinator

Teleperformance
01.2016 - 07.2016

Senior Supervisor

Teleperformance
05.2015 - 12.2015

Master Quality Assurance Specialist

Teleperformance
10.2011 - 04.2015

Business Administration And Management

SMU Cox School of Business

Visual And Performing Arts

Universidad De Guadalajara

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Ariadne Paravisini