Aria Karimpour
London
Summary
Enthusiastic individual with a solid background in customer relationship management and team leadership, excelling in dynamic environments. Demonstrates adaptability and initiative by effectively collaborating with team members to achieve common goals and improve operational outcomes. Commits to maintaining high standards of communication and support, ensuring a positive experience for both colleagues and customers.
Overview
4
4
years of professional experience
Work History
Student voice leader
Middlesex University
2025.11 - Current
- Collected student feedback and perspectives, sharing actionable insights with course leaders to enhance course offerings.
- Facilitated discussions with lecturers during meetings to promote student needs, and concerns.
- Prepared range of written communications, documents and reports.
- Committed to consistent hard work and dedication, contributing to improved operational outcomes.
Sale advisor supervisor
Hotel Chocolat
London
2024.07 - Current
- Built and maintained strong relationships with customers, fostering loyalty and repeat business.
- Collaborated with team members to share best practices and improve overall sales performance.
- Analysed sales data to identify trends, forecast demand, and support strategic decision-making.
- Reviewed customer feedback to identify potential product or service improvements.
- Collaborated with team members to share product insights and sales strategies, boosting overall performance.
- Organised and executed in-store promotions, leading to a noticeable increase in foot traffic.
- Handled customer returns, refunds and exchanges at customer service desk.
- Organised and participated in promotional events, driving awareness and increasing footfall.
- Assessed customer product budget and requirements through consultations.
Assistant Manager
Tirazis tour and travel agency
2022.01 - 2024.06
- Monitored staff performance, developing improvement plans to enhance team effectiveness.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by providing tailored solutions while upholding professionalism.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Analysed sales data to identify trends, recommending inventory adjustments to optimise stock levels.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Managed budget allocation for department expenses, optimising resource use and cutting costs.
Education
Bachelor of Science - Artificial Intelligence and Data science
Middlesex University
London, England2028
Skills
- Data analysis
- Customer relationship management
- Project management
- Team leadership
- Sales strategy
- Feedback analysis
- Report writing
- Leadership
- Team building
- Team leadership and motivation
- Public speaking
Competitive analysis
Pipeline Management
Customer retention
Motivated self-starter
Product demonstration
Lead generation
Creative problem solving
Customer engagement
Languages
English
Proficient
C2
Persian
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Student voice leader
Middlesex University
2025.11 - Current
Sale advisor supervisor
Hotel Chocolat
2024.07 - Current
Assistant Manager
Tirazis tour and travel agency
2022.01 - 2024.06
Bachelor of Science - Artificial Intelligence and Data science
Middlesex University