ARHAM IMRAN
Crawley,West Sussex
Summary
Dynamic professional with expertise in time management and customer support. Proficient in CRM systems, facilitating efficient client interactions. Quick learner dedicated to continuous improvement and skilled in adapting to fast-paced environments. Currently pursuing studies in cybersecurity to enhance technical knowledge.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Barista
Costa Coffee
crawley
02.2025 - 08.2025
- Managed transactions accurately, maintaining strong attention to detail and basic security practices.
- Worked in a fast-paced environment, prioritizing tasks and problem-solving under pressure.
- Communicated clearly with customers and team members to resolve issues quickly and professionally.
- Followed strict health, safety, and data-privacy guidelines for customer orders and payment handling.
- Supported daily operations with reliability, consistency, and teamwork.
CEE
Moda Furnishings UK
Manchester
01.2024 - 11.2024
- Resolved high volumes of customer queries promptly, ensuring effective solutions.
- Processed refunds and maintained accurate records, adhering to company policies.
- Utilised CRM platforms like Zendesk and Freshdesk to track customer interactions.
- Handled e-commerce and payment tools such as Magento and Stripe efficiently.
- Achieved performance targets, contributing to team goals in customer service excellence.
Education
BSc (Hons) - Cyber Security and Networks
University of East London
London 01.2025 - 04.2027
Skills
- Time Management
- Adaptability
- Quick Learner
- Customer Support
- CRM
Languages
English
Urdu
Timeline
Barista
Costa Coffee
02.2025 - 08.2025
BSc (Hons) - Cyber Security and Networks
University of East London
01.2025 - 04.2027
CEE
Moda Furnishings UK
01.2024 - 11.2024