Arham Chaudhry
London
Summary
Dedicated professional with a strong background in customer service and relationship building, adept at team leadership and staff training. Highly skilled in time management, organisation, and proficient in Microsoft Office applications including Excel, Word, and PowerPoint. Committed to leveraging skills to enhance operational efficiency and drive customer satisfaction.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work history
Supervisor
Lahori Kulfi & Falooda
London
08.2021 - 04.2026
- Supervise daily operations and ensure smooth workflow
- Handle customer queries and resolve issues effectively
- Manage stock levels, ordering, and inventory control
- Identified potential risks and mitigated them through proactive measures.
- Improved team efficiency by implementing new scheduling practices.
Customer Assistant
Marks & Spencer (M&S)
London
05.2025 - 12.2025
- Delivered excellent customer service, assisting with enquiries and purchases
- Operated tills accurately, handling transactions and payments
- Maintained shop floor standards, ensuring shelves were well-stocked and presentable
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Increased sales through suggestive selling techniques.
Delivery Driver
Sainsbury’s
London
10.2024 - 02.2025
- Completed deliveries efficiently within strict time schedules
- Provided professional customer service at the doorstep
- Planned routes to optimise delivery efficiency
- Conducted vehicle checks and adhered to road safety regulations
Warehouse Associate (Temp)
Amazon Logistics
London
06.2022 - 09.2022
- Processed orders accurately in a high-volume environment
- Picked, packed, and dispatched items to meet targets
- Followed strict health and safety procedures
Education
GCSEs - including Maths & English, Grades 4–9
Langdon Academy
London 09.2015 - 06.2020
BTEC Level 3 Extended Diploma - IT Networking & System Support
Newvic Sixth Form College
London 01.2020 - 01.2023
Skills
- Customer Service & Relationship Building
- Team Leadership & Staff Training
- Cash Handling & Transaction Accuracy
- Stock Control & Inventory Management
- Time Management & Organisation
- Microsoft Office (Excel, Word, PowerPoint)
VOLUNTEERING
Helped raise £140,000 at a large-scale fundraising event (Human Appeal), Supported awareness campaigns for flood relief in Pakistan
ADDITIONAL INFORMATION
- Languages: English, Urdu, Hindi, Punjabi
- Interests: Gym training, football, team-based activities
Timeline
Customer Assistant
Marks & Spencer (M&S)
05.2025 - 12.2025
Delivery Driver
Sainsbury’s
10.2024 - 02.2025
Warehouse Associate (Temp)
Amazon Logistics
06.2022 - 09.2022
Supervisor
Lahori Kulfi & Falooda
08.2021 - 04.2026
BTEC Level 3 Extended Diploma - IT Networking & System Support
Newvic Sixth Form College
01.2020 - 01.2023
GCSEs - including Maths & English, Grades 4–9
Langdon Academy
09.2015 - 06.2020