NELSON AREMO

1. Cleaning and Sanitizing:
Washing Dishes: The primary responsibility of kitchen porter is to wash dishes, glasses, pots, pans, utensils, and cooking equipment, ensuring they are clean and ready for use.
Maintaining Cleanliness: Keeping kitchen clean by regularly cleaning countertops, floors, cooking equipment, and utensils to meet hygiene standards.
Trash Removal: Disposing of waste, including food scraps and packaging, and ensuring that bins are regularly emptied and kept clean.
Sanitizing Surfaces: Cleaning and sanitizing food preparation areas to prevent contamination and maintain hygienic environment.
2. Assisting with Food Preparation:
Basic Food Prep: Helping with simple food preparation tasks, such as washing vegetables, peeling or chopping, and preparing ingredients for chefs.
Organizing Ingredients: Assisting in organization and storage of ingredients, ensuring they are properly labeled and stored in correct areas (e.g., fridge, freezer, dry storage).
3. Maintaining Kitchen Equipment:
Cleaning Equipment: Regularly cleaning kitchen equipment, such as ovens, refrigerators, grills, and mixers, to ensure they are working properly and hygienic.
Checking Equipment: Ensuring that all equipment is functioning and reporting any malfunctions or issues to kitchen manager or head chef.
4. Stock Management:
Stock Rotation: Helping to manage food stock by rotating stock to ensure that older products are used first (FIFO: First In, First Out) and that there’s no spoilage.
Restocking Supplies: Ensuring that cleaning supplies, kitchen tools, and other necessary items are well-stocked, so the kitchen runs smoothly.
5. Supporting Kitchen Staff:
Assisting Chefs and Cooks: Providing assistance to chefs by helping with tasks that support meal preparation, freeing up time for chefs to focus on cooking.
Carrying Items: Moving items around the kitchen, such as heavy pots or boxes of supplies, to support kitchen staff in completing their work efficiently.
Prepping Stations: Setting up workstations by laying out ingredients or utensils needed for cooking.
6. Health and Safety Compliance:
Following Hygiene Regulations: Adhering to health and safety regulations, including proper food handling, cleaning, and storage protocols.
Adhering to Safety Procedures: Following all kitchen safety guidelines to avoid accidents, including handling sharp tools properly and using cleaning chemicals safely.
7. General Kitchen Maintenance:
Cleaning Floors and Surfaces: Sweeping and mopping floors, wiping down surfaces, and keeping the kitchen environment safe and hygienic.
Maintaining the Kitchen Environment: Ensuring that all areas of the kitchen remain organized, tidy, and ready for use, which is essential for efficiency and safety.
8. Assisting with Delivery Management:
Receiving Deliveries: Assisting with receiving deliveries of food, kitchen supplies, or cleaning products, and ensuring they are properly stored and organized.
Unloading Deliveries: Helping unload and store stock, particularly in cases where items are large or bulky.
9. Ad-hoc Duties:
Additional Support: Performing any other duties as requested by the kitchen manager, head chef, or other kitchen staff to support kitchen operations and ensure everything runs smoothly.
Maintaining Equipment: Checking and cleaning other kitchen tools or equipment as needed, such as grills, hoods, and extractors.

1. Stock Replenishment:
Restocking Shelves: Ensuring that shelves, displays, or inventory areas are restocked with products in timely and organized manner. This includes checking stock levels and replenishing them as needed, particularly for high-demand or fast-moving items.
Following Stock Levels: Monitoring stock levels and keeping eye on low inventory items that require replenishment based on sales trends, seasonality, and forecasts.
2. Inventory Management:
Inventory Checks: Conducting routine stock checks to ensure that physical inventory matches recorded stock. This includes verifying quantities and handling discrepancies.
Stock Rotation: Ensuring that older stock is placed in front, and newer stock is placed at the back (FIFO: First In, First Out method) to avoid expiry or damage to products (especially in the case of perishable goods).
Inventory Tracking: Updating stock records and systems (manually or via digital tools) to maintain accurate inventory levels and avoid stockouts or overstocking.
3. Receiving and Storing Products:
Receiving Deliveries: Assisting in receipt of new shipments of stock and ensuring that products are stored correctly in stockroom or storage areas.
Checking Deliveries: Verifying that products delivered match the orders and inspecting items for quality or damages upon arrival.
4. Maintaining Store Presentation:
Visual Merchandising Support: Assisting with the setup of product displays, ensuring that products are presented attractively to maximize customer interest and sales.
Cleanliness and Organization: Keeping stock areas clean, organized, and easily accessible to staff. Ensuring products are stored safely and efficiently.
5. Collaboration with Other Teams:
Communication with Store Staff: Coordinating with the store management, sales teams, and other staff to ensure that the store’s stock needs are met, and there are no gaps in product availability.
Collaboration with Supply Chain Teams: Communicating with supply chain or warehouse teams to ensure that replenishment orders are processed on time and in accordance with the store’s needs.
6. Product Knowledge:
Familiarity with Product Range: Developing a basic understanding of the store’s product range, identifying popular products, and being aware of seasonal trends or promotional items.
Assisting Customers: While the primary role is focused on replenishment, a Replenishment Assistant might occasionally assist customers with locating items or offering basic information about products.
7. Data Entry and Reporting:
Stock Reporting: Updating stock management systems or inventory databases with accurate information about stock levels and any discrepancies found during checks.
Replenishment Orders: Placing orders or making replenishment requests when stock levels are low and when specific products need to be replenished in the store.
8. Handling Returns and Damaged Goods:
Managing Returns: Processing returned products or damaged goods and ensuring they are either placed back in inventory (if resellable) or disposed of correctly.
Stock Rotation for Expiry: Ensuring that items with expiry dates (e.g., food, beauty products) are rotated appropriately and replenished before they expire.
9. Support During Stocktaking:
Assisting with Inventory Audits: Supporting stocktaking procedures, which may involve counting physical inventory, tagging items, or assisting in the reconciliation process between recorded and actual stock levels.
10. Health and Safety Compliance:
Ensuring Safe Practices: Adhering to safety guidelines while handling stock and ensuring that heavy items are moved safely to avoid accidents or injuries.
Hygiene in Stock Areas: Maintaining cleanliness and proper organization in storage areas to ensure a safe and hygienic environment, particularly in food-related or sensitive industries.

• Organised goods to clearly display labels, prices and features.

1. Developing Knowledge Management Strategies:
Creating KM Frameworks: Developing and implementing strategies that align with the HR department’s goals and broader organizational objectives.
Identifying Knowledge Needs: Identifying gaps in the organization’s knowledge base and ensuring that HR-related information is accessible and relevant for employees and management.
2. Content Creation and Curation:
Documenting Best Practices: Creating and managing a repository of HR best practices, policies, procedures, and templates that can be easily accessed by employees and managers.
Maintaining Knowledge Repositories: Organizing and maintaining digital repositories for HR-related knowledge, such as training materials, employee handbooks, onboarding documentation, and performance management resources.
Curating Content: Ensuring that HR content is up-to-date, accurate, and relevant. This includes overseeing the review and revision of documents, manuals, and policies.
3. Facilitating Knowledge Sharing:
Promoting Knowledge Sharing Culture: Encouraging collaboration and knowledge sharing among employees, managers, and departments to ensure that valuable insights are easily transferred and utilized.
Creating Collaborative Platforms: Setting up and managing platforms (e.g., intranet, knowledge-sharing forums, and collaborative tools) where employees can share ideas, experiences, and insights related to HR practices.
Organizing Knowledge Sharing Events: Organizing workshops, seminars, or webinars to promote knowledge exchange, learning, and employee engagement in HR-related topics.
4. Training and Development:
Training Employees on KM Systems: Conducting training sessions to help employees understand how to use knowledge management systems and resources effectively.
Support for Employee Development: Ensuring that employees have access to the necessary knowledge and resources to develop professionally, including career development tools, training programs, and performance review materials.
5. Improving HR Processes and Efficiency:
Streamlining HR Processes: Analyzing and identifying inefficiencies in HR operations and processes, and suggesting improvements by using knowledge management tools and practices.
Leveraging Technology: Integrating knowledge management systems with HR software, employee management systems, and other tools to streamline HR functions and improve access to relevant information.
6. Managing Change and Innovation:
Supporting Organizational Change: Helping to manage the flow of information during organizational change initiatives (e.g., restructuring, mergers, or culture shifts) to ensure that employees are informed and empowered.
Promoting Innovation in HR Practices: Encouraging the development and implementation of innovative HR practices through the sharing of knowledge, lessons learned, and new ideas.
7. Knowledge Retention and Succession Planning:
Retention of Critical Knowledge: Identifying critical knowledge and expertise within the HR department and organization, ensuring it is preserved for future use, especially in cases of employee turnover or retirement.
Supporting Succession Planning: Assisting in the creation of succession plans by ensuring that knowledge and skills are transferred to future leaders and high-potential employees.
8. Monitoring and Reporting:
Measuring KM Effectiveness: Tracking the effectiveness of knowledge management initiatives within HR, such as user engagement with knowledge resources, the quality of knowledge sharing, and employee satisfaction.
Reporting on KM Activities: Providing regular reports and feedback to HR leadership about the impact of KM activities, including key metrics like knowledge usage, participation in knowledge-sharing programs, and improvements in HR performance.
9. Ensuring Compliance and Security:
Compliance with Legal and Ethical Standards: Ensuring that all knowledge management practices within HR comply with legal regulations (e.g., data protection, labor laws) and ethical standards.
Data Security and Privacy: Managing sensitive HR data (e.g., employee personal information, compensation details) to ensure confidentiality and security in line with organizational policies and relevant laws.
10. Collaboration with Other Departments:
Cross-Departmental Knowledge Sharing: Working closely with other departments, such as IT, Legal, and Operations, to ensure that HR’s knowledge management initiatives align with the overall knowledge management strategy of the organization.
Leveraging Organizational Knowledge: Collaborating with other business units to access and share relevant knowledge that can enhance HR decision-making and improve organizational performance.

• Oversaw daily operations ensuring consistency in quality and service delivery.

1. Customer Service Management:
Overseeing Customer Interactions: Ensuring that the customer service team delivers excellent service at all touchpoints, including in-branch, online, and over the phone.
Resolving Escalated Issues: Handling complex customer complaints, ensuring issues are resolved promptly, and maintaining high customer satisfaction.
Monitoring Customer Feedback: Gathering and analyzing feedback from customers to improve service quality and address any recurring concerns.
2. Team Leadership and Development:
Managing Customer Service Staff: Leading and supervising a team of Customer Service Advisors or other front-line staff.
Training and Coaching: Conducting regular training sessions to ensure the team is well-equipped with knowledge about products, services, and customer handling skills.
Setting Performance Targets: Establishing performance goals and monitoring the team’s progress toward achieving them.
3. Service Quality and Standards:
Maintaining Service Standards: Ensuring that the bank’s service standards are met consistently across all channels, including in-branch services, online banking, and customer service hotlines.
Implementing Best Practices: Promoting best practices in customer service, operational processes, and compliance with banking regulations.
Performance Monitoring: Tracking customer satisfaction metrics, handling complaints, and analyzing service performance reports to improve service delivery.
4. Operational Efficiency:
Ensuring Operational Efficiency: Overseeing daily operations of customer-facing services to ensure seamless and timely execution of banking services.
Managing Workflows: Optimizing workflows and processes to enhance efficiency and minimize customer wait times or errors in transaction processing.
Coordination Between Departments: Ensuring effective coordination with other bank departments (e.g., operations, IT, marketing) to streamline service delivery.
5. Compliance and Risk Management:
Ensuring Compliance with Regulations: Ensuring that all customer service activities comply with the Central Bank of Nigeria (CBN) regulations and internal policies.
Risk Management: Identifying and mitigating risks related to customer service operations (e.g., fraud prevention, data privacy).
6. Product and Service Promotion:
Product Knowledge: Staying updated on new and existing bank products and services to better educate customers and promote relevant offerings.
Cross-Selling Bank Products: Identifying opportunities to promote and cross-sell banking products like loans, credit cards, and savings accounts based on customer needs.
7. Relationship Management:
Building Customer Relationships: Cultivating long-term relationships with customers, fostering loyalty through excellent service.
Personalized Customer Service: Ensuring that services are tailored to meet the needs of different customer segments (e.g., corporate clients, high-net-worth individuals).
8. Reporting and Analytics:
Generating Reports: Preparing regular reports on customer service performance, feedback, complaints, and satisfaction levels for senior management.
Identifying Trends: Using customer service data to identify patterns, trends, and areas for improvement in service delivery.
9. Innovation and Technology Implementation:
Leveraging Technology: Overseeing the implementation of new technologies to improve service delivery, such as mobile banking or digital self-service options.
Encouraging Digital Transformation: Promoting the use of online platforms and services, helping customers transition smoothly to digital banking.
10. Brand and Reputation Management:
Enhancing the Bank's Reputation: Ensuring that customers have a positive experience and that the bank’s reputation for excellent customer service is upheld.
Promoting Customer Loyalty Programs: Managing initiatives designed to increase customer loyalty and retention, such as rewards programs or special offers.

1. Handling Customer Inquiries:
Responding to questions related to bank products and services (e.g., accounts, loans, credit cards).
Addressing customer complaints and resolving issues efficiently and professionally.
Providing information about interest rates, fees, and account balances.
2. Account Management:
Assisting customers with opening, closing, or modifying accounts.
Helping customers with account-related tasks, such as setting up direct deposits, updating personal details, or ordering checks.
Providing guidance on online banking services and setting up access.
3. Product Recommendations:
Suggesting relevant banking products and services to customers based on their needs (e.g., recommending credit cards or loan products).
Educating customers about new products, services, or promotions offered by the bank.
4. Processing Transactions:
Facilitating customer transactions, including deposits, withdrawals, transfers, and foreign currency exchanges.
Ensuring that all transactions are processed accurately and promptly.
5. Customer Support:
Assisting with technical support for online or mobile banking platforms.
Resolving issues related to customer accounts or banking transactions.
Offering advice on financial planning, savings, and investments when applicable (though detailed financial advice might require specialists).
6. Compliance and Security:
Ensuring that all customer interactions comply with the bank’s policies and regulations (e.g., anti-money laundering policies, identity verification).
Verifying customer identity and managing account security concerns (e.g., reporting lost or stolen cards).
7. Problem Resolution and Escalation:
Addressing customer complaints and, if necessary, escalating complex issues to senior staff or the appropriate department.
Maintaining calm and professionalism in challenging or stressful situations.
8. Cross-selling and Upselling:
Proactively offering additional services like savings plans, insurance, or investment opportunities to customers.
Working towards sales targets by introducing customers to relevant financial products.
9. Administrative Duties:
Maintaining accurate records of customer interactions, transactions, and feedback.
Preparing reports related to customer service activities for management review.
10. Building Customer Relationships:
Creating and maintaining positive relationships with customers to ensure loyalty and retention.
Providing a personalized service experience based on the customer’s history and preferences.