Areej Naz
Birmingham,West midland
Summary
Accomplished professional with a diverse skill set encompassing problem-solving, recruitment, and digital marketing. Demonstrates exceptional communication and teamwork abilities, coupled with proficiency in MS Word, PowerPoint, and the Microsoft Office suite. Adept at customer service, call centre operations, and store management support. Proven expertise in training and development, collaborative leadership, and personnel record keeping. Committed to leveraging skills in fast typing speed and attention to detail for efficient data entry and vacancy application reviewing. Career goals include advancing within a dynamic organisation to further enhance recruitment strategies and team performance. Reliable student with strong initiative and work ethic seeks role in HR support. Works with focus and attention to detail for accurate results in pressured environments. Organised with good planning abilities to manage varied workloads within deadlines.
Overview
4
4
years of professional experience
21
21
years of post-secondary education
1
1
Certification
Work history
Team Member
DIXY CHICKEN
Birmingham
2024.08 - 2024.10
- Improved customer satisfaction by providing efficient and courteous service.
- Managed cash register for accurate transactions.
- Ensured cleanliness of the restaurant area with regular sweeping and mopping.
- Handled customer complaints, ensuring resolution and satisfaction.
- Balanced cash drawer at the end of shift for precise bookkeeping.
- Facilitated smooth operations during busy periods with multi-tasking abilities.
- Processed card and cash payments accurately to prevent losses.
- Assisted customers with menu choices for a better dining experience.
- Implemented hygiene practices in handling food and beverages for health safety compliance.
- Coordinated effectively with kitchen staff to manage order flow smoothly.
- Handled phone orders efficiently, facilitating easy meal pick-ups.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Wrapped and bagged purchases for customers to easily carry items without damage.
Volunteer
Cancer Research UK
Birmingham, England
2024.08 - 2024.09
- Managed volunteer schedules and coordinated activities.
- Stocked shelves efficiently for optimal product visibility and accessibility.
- Collaborated with team members to meet store objectives.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Supported the store supervisor in ensuring daily tasks were completed on time.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Email Marketing Specialist
CURVE DIGITAL SOLUTION
Karachi, Sindh
2023.01 - 2023.09
- Tracked key performance indicators to measure the success of marketing campaigns.
- This involved analysing metrics such as Open Rates, Click-Through Rates, and Conversion Rates.
- By monitoring these KPIs, I gained actionable insights into campaign performance, allowing me to adjust strategies in real time for optimal results.
- I utilised segmentation and targeting strategies to ensure our email campaigns reached the most relevant audience segments, which involved customer segmentation, and specific goals that I monitored from promotional offers, product updates, newsletters, and event invitations.
- Optimised email marketing strategies through A and B testing, leading to improved open rates and click-through rates.
Customer Service Representative
IBEX GLOBAL
Karachi, Sindh
2022.08 - 2022.12
- As a Customer Service Executive at IBEX Global Karachi for Foodpanda, my primary responsibility was to assist customers with a range of enquiries and concerns related to their Foodpanda experience.
- I supported in Order Assistance, issue resolution, payment queries, technical Support, Promotions and discounts, and gathering customer feedback to improve service quality.
- Provided top-notch support for increased customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained compliant documentation on Slack for reliable company records.
- Obtained feedback from customers to improve service experience.
- Listened actively to offer accurate information and best solution to their needs.
HR INTERN
ENTREPRENEURS' ECOLE
Karachi, Sindh
2021.03 - 2021.06
- Assisted the Human Resource and recruiting teams by scheduling phone screens and on-site interviews, reflecting the ability to work collaboratively in a team environment.
- Updated and maintained employee records efficiently, showcasing attention to detail, and the ability to respond quickly to organisational needs.
- Assisted in payroll preparation, and ensured timely disbursal.
- Drafted job descriptions for effective candidate selection.
- Logged job applications, interviews and recruitment outcomes in orderly systems.
- Published current vacancies with clear job and applicant criteria.
- Checked payroll matched assigned budgets, reporting discrepancies.
- Prepared and distributed payslips detailing pay and deductions.
Education
MSc PSYCHOLOGY (Conversion) - Psychology
UNIVERSITY OF LAW
Leeds 2023.10 - 2024.10
Bachelor of Business Administration - Human Resource Management
KIET UNIVERSITY
Karachi, Pakistan 2017.09 - 2022.08
HIGHER SECONDARY CERTIFICATE – COMMERCE - Commerce
TRINITY METHODIST COLLEGE
Karachi, Pakistan 2015.03 - 2017.05
SECONDARY SCHOOL CERTIFICATE – COMPUTER SCIENCE - Computer Science
KMA GIRLS SECONDARY SCHOOL
Karachi, Pakistan 2002.04 - 2015.04
Skills
- Problem-solving, collaborative leadership
- Cash handling, payment methods
- Product knowledge
- Teamwork, Training, and Development
- Communication, call centre operations
- Attention to detail, time management
- Personnel record keeping
- Mastery of Microsoft Office Suite: MS Word, Excel, and PowerPoint
- Written and verbal communication
- Data Entry, fast typing speed
- Recruitment, interview management
- Vacancy application reviewing
- Flexibility
- Digital Marketing
- Canva Designing
- Customer Service
Certification
- English Access Micro Scholarship Program (2014)
- Leadership Youth skill Intelligentsia Microsoft Outlook - (2018)
- LanguageCert - (2023)
Affiliations
- Drawing/Painting
- Heena Art
- Games
- Cooking/ Baking
- Pet Care
- Team Sports (Basket Ball)
- Vlogging
- Socializing
- Social Media Management
Languages
English
Upper intermediate
Urdu
Native
Timeline
Team Member
DIXY CHICKEN
2024.08 - 2024.10
Volunteer
Cancer Research UK
2024.08 - 2024.09
MSc PSYCHOLOGY (Conversion) - Psychology
UNIVERSITY OF LAW
2023.10 - 2024.10
Email Marketing Specialist
CURVE DIGITAL SOLUTION
2023.01 - 2023.09
Customer Service Representative
IBEX GLOBAL
2022.08 - 2022.12
HR INTERN
ENTREPRENEURS' ECOLE
2021.03 - 2021.06
Bachelor of Business Administration - Human Resource Management
KIET UNIVERSITY
2017.09 - 2022.08
HIGHER SECONDARY CERTIFICATE – COMMERCE - Commerce
TRINITY METHODIST COLLEGE
2015.03 - 2017.05
SECONDARY SCHOOL CERTIFICATE – COMPUTER SCIENCE - Computer Science
KMA GIRLS SECONDARY SCHOOL
2002.04 - 2015.04