AREEJ HATTAB
Leicester
Summary
Motivated recent graduate with a degree in Media and Communication and Modern Languages, eager to contribute skills in effective communication. Offers strong team support and seeks to gain valuable experience in a forward-thinking organisation. Committed to professional development and ready to deliver innovative solutions.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Team Coach
Next
Leicester
01.2025 - Current
- Coached advisors to enhance performance, quality, and customer experience, directly contributing to team success.
- Facilitated advisors' achievement of performance targets to enhance overall team success.
- Monitored calls and customer interactions, delivering constructive feedback to drive continuous improvement.
- Guided colleagues to build confidence and improve performance through targeted feedback and support.
Arabic customer advisor
NEXT PLC
Leicester
02.2024 - Current
- Delivered high-quality customer service to Arabic-speaking customers by addressing inquiries, resolving issues, and providing tailored solutions.
- Conducted interviews for new Arabic advisors, assessing proficiency in Arabic and evaluating customer service skills to ensure suitability for the role.
- Actively contributed to meeting and exceeding departmental targets by maintaining a high-resolution rate and consistently meeting productivity goals that align with department averages.
- Manage customer accounts, process orders, and handle returns for international customers.
- Facilitated collaboration within the international department to improve service delivery and support customer satisfaction.
- Ensure accurate data entry and documentation, maintaining high attention to detail when updating customer information in the system.
- Participate in one-to-one meetings and training sessions to continually improve customer service delivery and personal performance.
Intern
Distinct Paint
Leicester
08.2022 - 08.2023
- Drafted and edited press releases, blog posts, and social media content.
- Coordinated media events and campaigns to promote brand visibility and engagement.
- Contributed to development and execution of communication strategies to enhance audience engagement.
- Enhanced social media presence and tracked activity to drive follower growth.
- Conducted research on media trends and competitor analysis.
- Collaborated with cross-functional teams to ensure consistent messaging.
- Communicated with customers regarding products and services to raise brand awareness.
- Participated in training and seminars to enhance skills and promote growth.
- Collaborated with departments to fulfill group projects.
Freelance Translator (Part time)
Baraka certified translation
Leicester
02.2020 - 11.2021
- Delivered high-quality translation and interpretation services from Arabic to English, supporting clients across multiple industries.
- Translated web content including articles, blog posts, and product descriptions.
- Adapted tone and style to specific audiences, increasing website engagement amongst target consumers.
- Proofread and edited final translations to ensure optimal quality and adherence to company standards.
- Provided detailed quotations to clients for administrative translation services.
- Provided verbal summaries of non-English documents for immediate use.
Restaurant Waitress
KONAK Turkish restaurant
Leicester , United Kingdom
09.2019 - 07.2022
- Delivered friendly, attentive and helpful service to customers throughout dining experience.
- Delivered food and drinks to tables in line with restaurant standards, acting as point of contact for customer queries, feedback and concerns.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Welcomed customers in warm, friendly and polite manner upon arrival.
- Maintained safe hygiene and food handling standards for full compliance.
Education
Bachelor of Arts - Media and Communication with modern languages
De Montfort University
Leicester, LCE06-2023
Skills
- Performance coaching
- Coaching techniques
- Performance analysis
- Customer service excellence
- Team performance enhancement
- Content creation
- Social media management
- Verbal communication
- Written communication
- Team collaboration
- Intercultural communication skills
- Initiative
Language
English
Proficient
C2
Arabic
Proficient
C2
Italian
Proficient
C2
Timeline
Team Coach
Next
01.2025 - Current
Arabic customer advisor
NEXT PLC
02.2024 - Current
Intern
Distinct Paint
08.2022 - 08.2023
Freelance Translator (Part time)
Baraka certified translation
02.2020 - 11.2021
Restaurant Waitress
KONAK Turkish restaurant
09.2019 - 07.2022
Bachelor of Arts - Media and Communication with modern languages
De Montfort University